Rosemary Johnson
Tamworth,Staffordshire
Summary
Accomplished professional with expertise in administrative operations, documentation creation, and data organisation. Demonstrates strong leadership and effective time management skills, ensuring seamless visitor engagement and customer service. Adept at tour guiding with a deep knowledge of history, arts, and culture, fostering historical and cultural awareness. Committed to safeguarding practices while remaining calm under pressure. Career goals include enhancing public speaking abilities and expanding guided tour planning capabilities.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Education Assistant
Tamworth Castle
Tamworth, Staffordshire
2025.11 - Current
- Enhanced students' interest in subjects through creative teaching methods, resulting in improved engagement.
- Helped student to build confidence by cultivating trusted atmosphere in group settings.
- Created positive, engaging learning environments to improve student experiences.
- Provided various historical educational sessions based on the requirements of the UK national curriculum to Key Stages 1, 2 & 3.
Library Assistant
Global Banking School
Birmingham, West Midlands
2025.09 - Current
- Led user education programs about library facilities and services to increase awareness.
- Helped users navigate the online catalogue effectively, aiding their search efforts.
- Checked out books for patrons swiftly and accurately.
- Handled book repairs carefully whilst maintaining their integrity.
- Restocked shelves timely, ensuring availability of all titles at all times.
- Fixed minor technical glitches with library computers promptly, minimising downtime.
- Answered queries from users efficiently, providing useful information.
- Managed library resources for optimal utilisation.
- Liaised with librarians to improve library services regularly.
- Ensured a clean and quiet environment, enhancing user experience.
- Updated borrower records meticulously to avoid any discrepancies.
- Performed regular inventory checks; ensured accurate tracking of materials.
- Sorted and arranged books by category in shelves.
- Helped customers to successfully use library computers and equipment.
- Assisted customers in locating specific books to address needs.
- Checked in and out books and scanned library cards.
- Conducted library orientations to familiarise new patrons with available services.
- Assisted in maintaining digital archives and databases.
- Liaised with educators to support curriculum-related resource needs for students.
- Educated customers about available library and community services.
- Produced newsletters and marketing collateral showcasing library services.
Library Assistant
Jeffco Public Schools
Golden, Colorado
2024.08 - 2025.05
- Performed regular inventory checks; ensured accurate tracking of materials.
- Fixed minor technical glitches with library computers promptly, minimising downtime.
- Led user education programs about library facilities and services to increase awareness.
- Restocked shelves timely, ensuring availability of all titles at all times.
- Catalogued new books in the system to facilitate easy access.
- Managed library resources for optimal utilisation.
- Conducted story-time sessions for children to promote reading habits.
- Checked out books for patrons swiftly and accurately.
- Handled book repairs carefully whilst maintaining their integrity.
- Prepared monthly reports on library usage by collecting relevant data.
- Ensured a clean and quiet environment, enhancing user experience.
- Sorted and arranged books by category in shelves.
- Helped customers to successfully use library computers and equipment.
- Checked in and out books and scanned library cards.
- Assisted customers in locating specific books to address needs.
- Inspected book conditions to identify damaged items.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Processed new library acquisitions
- Created accurate catalogue by conducting stock takes and audits of library resources.
School Program & Summer Camp Coordinator
History Colorado
Denver, Colorado
2022.02 - 2025.03
- Built strong relationships with parents through transparent and open communication efforts.
- Trained new hires on camp policies and procedures to ensure compliance.
- Addressed any issues or concerns from parents promptly, ensured high levels of satisfaction.
- Enhanced communication amongst staff by organising regular team meetings.
- Supervised children during outings for their safety and enjoyment.
- Promoted a positive environment by implementing engaging activities for camp attendees.
- Assisted in the creation of promotional material, increased visibility of summer camp programme.
- Managed all necessary paperwork with attention to detail and accuracy.
- Delegated tasks amongst staff members effectively for smooth-running operations at the campsite.
- Coordinated daily schedules for efficient operation of camp activities.
- Fostered an inclusive environment with implementation of diverse activities.
- Built relationships with campers and staff through excellent communication.
- Inspired positive behaviour, acting as an ambassador and role model.
- Created an inclusive environment, providing equal mentorship regardless of skill and fitness levels.
- Encouraged creativity and individuality by creating an age-appropriate learning environment.
- Reported on daily activities, recording behaviour and safety incidents to document actions taken.
- Acted professionally and responsibly to demonstrate core camp values.
- Ensured welfare and safety of campers outside of activity times, providing high-quality pastoral care.
- Enforced camp rules and safety guidelines to reduce risks for campers and staff.
- Created an inclusive camp environment, promoting social interaction and cultural diversity.
- Maintained positive camp experiences through compassionate holistic support.
- Supervised games and recreational activities to proactively address hazards and reduce risks.
- Addressed behavioural issues and resolved conflicts and fights between children.
- Helped to defuse camper disagreements, modeling kind and respectful conflict resolution.
- Prevented accidents and falls by ensuring safety and cleanliness of all activity areas.
- Cultivated rapport with campers and arranged team-building activities to increase camper social engagement.
- Optimised skill development through constant promotion of empathy, training opportunities and timely feedback.
Office Administrator
St Paul's Episcopal Church
Lakewood, Colorado
2021.11 - 2023.02
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Ensured compliance with health and safety regulations at all times.
- Coordinated meetings and appointments, ensuring effective time management.
- Handled correspondence, providing timely responses to all enquiries.
- Managed daily scheduling to facilitate organised operations.
- Ensured smooth functioning of the office with regular equipment checks.
- Fostered a positive work environment with clear communication skills.
- Resolved customer queries promptly for improved client satisfaction.
- Maintained office supplies, reducing downtime due to lack of resources.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Created and submitted progress reports to upper management.
Education
Bachelor of Arts - History
Arizona State University
Arizona, USA 2020.01 - 2024.12
Skills
- Administrative operations
- Documentation creation
- Data entry and organization
- Visitor engagement and tour guiding
- Customer service excellence
- Calm under pressure
- Strong leadership skills
- Public speaking proficiency
- Safeguarding practices
- Effective time management
- Arts and culture knowledge
- Historical and cultural awareness
Affiliations
- Singing, Birding, Heritage and World History, Reading, Swimming, Hiking
Accomplishments
I was accepted into the Barrett Honors Society at Arizona State University. I graduated Summa Cum Laude with an A+ Grade.
Languages
French
Intermediate
Timeline
Education Assistant
Tamworth Castle
2025.11 - Current
Library Assistant
Global Banking School
2025.09 - Current
Library Assistant
Jeffco Public Schools
2024.08 - 2025.05
School Program & Summer Camp Coordinator
History Colorado
2022.02 - 2025.03
Office Administrator
St Paul's Episcopal Church
2021.11 - 2023.02
Bachelor of Arts - History
Arizona State University
2020.01 - 2024.12