Results-driven professional with expertise in business analysis, digital transformation, and workflow optimisation. Adept at leveraging agile methodologies, process mapping, and gap analysis to drive operational efficiency and deliver impactful solutions. Skilled in stakeholder management, cross-functional team leadership, and strategic communication to align organisational goals with actionable outcomes. Proficient in tools such as JIRA, Confluence, Basecamp, MS Project, ClickUp, Trello, Figma, Lucid Chart, Miro, MS Office, and Google Suite. Committed to fostering innovation and continuous improvement within dynamic environments.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
Work history
Band 5 Registered nurse
Essex partnership University NHS Foundation Trust
01.2022 - 05.2025
Worked in a residential care setting with elderly people with advanced dementia.
Conduct home visits to patients in the community, assessing their health and care needs.
Provide skilled nursing care, including wound care, medication administration, and injections, in patients' homes.
Develop and implement individualised care plans in collaboration with the patient and their healthcare team.
Monitor patients' vital signs and chronic conditions, adjusting care plans as necessary.
Educate patients and their families on managing their health conditions and promoting self-care.
Coordinate and facilitate interdisciplinary care, working closely with general practitioners, social workers, and other healthcare professionals.
Advocate for patients and their families to ensure they receive appropriate healthcare services and support.
Maintain accurate and up-to-date patient records and documentation in accordance with NHS guidelines.
Collaborate with community healthcare teams to provide holistic care and support to patients.
Ensure infection control measures are followed during patient visits.
Prioritise and manage caseloads efficiently to provide care to a diverse range of patients.
Attend training and professional development programs to stay current with best practices in community nursing.
Provide support and mentorship to junior staff and student nurses when required.
Adhere to the Nursing and Midwifery Council (NMC) standards and the policies of the National Health Service (NHS).
Healthcare Assistant
Southend University Hospital
01.2014 - 01.2022
Providing holistic care and supporting Nurses with personal care for patients.
Assisting nurses with wound care and dressings and so on.
Creating and maintaining good communication with patients and colleagues.
Taking and keeping accurate observations, taking vital signs, charting changes in their health or behaviour and monitor patients.
Escorting patients and obtaining lab specimens.
To help with purchasing of provisions to provide an adequate, balanced and stimulating diet where necessary.
Team Leader/Customer Service
02 Arena
11.2008 - 01.2014
Company Overview: Compass Group Ireland and UK
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Provide the team with a vision of the project objectives, motivate and inspire team members, led by setting a good example.
Coach and help develop team members; help resolve dysfunctional behaviour, facilitate problem solving and collaboration.
Strive for team consensus and win-win agreements, ensure discussions and decisions lead toward closure.
Maintain healthy group dynamics, intervene when necessary to aid the group in resolving issues.
Assure that the team members have the necessary education and training to effectively participate on the team.
Encourage creativity, risk-taking, and constant improvement, recognize and celebrate team and team member accomplishments and exceptional performance.
Interacting with customers and providing information in response to inquiries about products and services.
Ensures the satisfaction of our customers' and their needs, satisfy our customers' requirements and exceed their expectations if possible.
Helping to develop a customer service policy for the entire organisation.
Compass Group Ireland and UK
Education
BSC -
Mass Communication
BSC - undefined
Adult Nursing Anglia Ruskin University
Skills
Catheter care
Bowel management
Charting and Documentation
Working in liaison with GP
Patient care
Patient condition monitoring
Wound care
Insulin management
Medication management
Managing palliative patients
Syringe driver management
Custom
I enjoy travelling and socializing with friends and family.
Senior Specialist Forensic Nurse (band 6) at Essex Partnership University NHS Foundation TrustSenior Specialist Forensic Nurse (band 6) at Essex Partnership University NHS Foundation Trust
Band 5 Registered Nurse, Ward B-28 (Renal, Rheumatology and Hematology) at Sunderland Royal HospitalBand 5 Registered Nurse, Ward B-28 (Renal, Rheumatology and Hematology) at Sunderland Royal Hospital