ROSEMARY DAVEY
Truro,Cornwall
Summary
Dynamic and results-driven professional with extensive expertise in sales management, customer support, business development, and marketing. Demonstrates exceptional communication skills, commercial awareness, and a forward-thinking analytical approach. Adept at complex problem solving, project management, and negotiation. Friendly and motivated professional with strong communication and problem-solving skills, and proven ability to manage customer interactions with empathy and efficiency. Possesses excellent adaptability and quick learning abilities, making seamless transition into customer support. Aims to enhance customer satisfaction and drive positive outcomes for organisation.Highly proficient in CRM software, social media monitoring, and client relationship building. Committed to driving business success through innovative strategies and strong customer service orientation.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work history
Customer support specialist
Sensee
, Remote
01.2005 - 04.2025
- Undertaking of a variety of roles including; Telesales, Telemarketing, Customer Service, Customer Relations , Administration, Data Inputting, Sales Coordinator, Sales Management and Training, whilst covering Australia calls as part of Customer Service role. Currently working as customer support with BUPA.
- Developed strong relationships with customers to understand their needs better.
- Utilised CRM tools for effective management of customer interactions.
- Managed sensitive issues with tact and professionalism, preserving company reputation.
- Actively seek out new sales opportunities through cold calling, networking and social media
- Identify new and innovative ways to create new revenue streams at every possible opportunity; maintaining a consistent trajectory of growth
- Develop commercial relationships with key customers and partners; building rapport with new and existing business to support objectives
- Maintain competitive knowledge to create and adjust sales strategies
- Responsible for negotiating terms and closing deals with all new business
- Ensuring that all sales meet the required revenue and margin expectations
- Providing regular and structured reports on performance to management
- Conducted frequent follow-ups to ensure complete resolution of issues and overall customer satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Utilised various CRM systems to improve efficiency.
- Fostered positive relationships with customers using empathetic communication skills.
Field Sales
Croner HR Solutions
01.2004 - 01.2005
- Sold online HR solutions and transferred existing customer base from original paper versions to online version
- Established strong customer relationships, sold solutions in a ‘hands on’ style, enabling the business to understand the benefit of new online solutions, also adopted half sales/half training technique, gaining customer confidence in product
- Identified new business opportunities through key telemarketing techniques, ensuring the business and its solutions were presented in accordance with brand expectations
Corporate Development Manager
Corporate4u (Caudwell Group)
01.2003 - 01.2004
- Provided effective guidance, recommendations and support for customer sales, also undertook single point of contact role for customers pricing, rebates, queries and complaints
- Completed tender and bid proposals, which secured new business and grew client base, also designed specific solutions to meet complex customer requirement specifications
- Designed marketing collateral and disseminated to customers, driving telemarketing process, whilst significantly business opportunities
Sales Consultant
BT (British Telecommunications)
01.2002 - 01.2003
- Managed new business and accounts, developed business sales with range of telephony solutions (Meridian Nortel PBX), also established a highly motivated and pro-active customer centric marketing focus
- Maintained client accounts with frequent communication, generating repeat sales, also provided high level of customer service with competent order progression tracking, ensuring all orders received timely progression, also resolved any issues in a timely and empathetic manner
- Prepared subsequent proposals following successful telemarketing and ensured all terms were leveraged towards commitment, profitability and service excellence
Sales Consultant / Acquisition and Specialist Switch Specialist
BT
01.2000 - 01.2002
- Secured account and developed business with the newly established Eden Project, created profit opportunities through developing new and existing client accounts, also undertook promotion role, re-establishing business clients back to BT from other vendors
- Developed telemarketing strategies by undertaking required research into the market place, also proposed and implemented subsequent solutions following sign off from key stakeholders
Education
Diploma - Corporate Stress Management
Home learning
04.2010 - 09.2011
City & Guilds - Health & Safety
01.2012 - 01.2013
NVQ Level 2 - Children’s Physical Activities
O-Levels - English, Maths, Biology, Physics
Skills
- Communication skills
- Commercial awareness
- Business Acumen
- Sales Management
- Rapport building
- IT skills
- Business Development
- Social media monitoring
- Multitasking efficient
- CRM Software proficiency
- Relationship-building
- Call centre experience
- Strong customer service
- Pressure handling
- Empathy understanding
Custom
- Customer Care & Developing Customer Relations
- Sales Techniques & Customer Development
- Objection Handling
- Persuasion and Influencing
- Telephony Systems for Business Users
- Account Management and Business Operations
- First Aid & Diversity and Equality
Affiliations
- Swimming, walking, dog breeding and reading
Timeline
City & Guilds - Health & Safety
01.2012 - 01.2013
Diploma - Corporate Stress Management
Home learning
04.2010 - 09.2011
Customer support specialist
Sensee
01.2005 - 04.2025
Field Sales
Croner HR Solutions
01.2004 - 01.2005
Corporate Development Manager
Corporate4u (Caudwell Group)
01.2003 - 01.2004
Sales Consultant
BT (British Telecommunications)
01.2002 - 01.2003
Sales Consultant / Acquisition and Specialist Switch Specialist
BT
01.2000 - 01.2002
NVQ Level 2 - Children’s Physical Activities
O-Levels - English, Maths, Biology, Physics
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