Rosemary Atta-Konadu
Plt 39 Blk P, Kentinkrono, Kumasi.
Summary
Dynamic and organized professional with extensive experience in customer service and team leadership. Proven track record of success in providing exceptional customer service, training and supervising staff, and developing strategies to improve operational efficiency.
Overview
22
22
years of professional experience
Work History
Branch Network Services Advisor
SCANCOM GHANA LTD (MTN Ghana)
2006.05 - Current
Head of the Ayigya branch for 2 years.
Head of the Kejetia branch for 1 years.
Head of the Nhyieaso branch for 2 years.
Head of the Atonsu branch for 3 years.
Ensuring excellent customer service delivery.
Organize and effectively run daily debrief sessions.
Ability to come up with innovative ideas that drive target achievement and service delivery, including digital apps.
Handling of stocks and keeping records
Ensuring team members adhere to all PPPs.
Customer experience management
Handling operational issues at the branch.
Observing customers’ needs and recommending products and services tailored to suit
Customer Service Assistant
OFFICE OF THE HEAD OF CIVIL SERVICE (OHCS)
2005.10 - 2006.05
Responsibilities include, but are not limited to:
receiving complaints and petitions from the general public and monitoring their resolution;
-Scheduling meetings and taking minutes
-Analyzing and providing feedback on Annual Performance reports from Ministries,
Departments and Agencies (MDAs) and District Assemblies and other assigned duties
Care And Support Worker
LONDON CARE PLC, UK
2005.07 - 2005.09
· Taking care of clients in their homes by assisting them in personal care;
· Helping clients to maintain their dignity, respect and dependency following organizational rules and regulations.
Call Center Operative
SITEL UK Ltd
2005.02 - 2005.07
· Call centre duties;
· Supervising incoming and outgoing calls on behalf of client companies;
· Assisting customers in their various fields of interest.
Customer Service Assistant
J SAINSBURY’S SUPERMARKET, UK
2003.12 - 2004.08
· Checkouts
· Cash registering
· Time keeping
· Filing turnover and customer complaints
Office Assistant
INSTITUTE OF AFRICAN WOMEN IN RELIGION AND CULTURE
2001.07 - 2001.10
· Data entry;
· Secretarial and other administrative duties.
Education
Master of Science - CORPORATE GOVERNANCE AND STRATEGIC LEADERSHIP
Kwame Nkrumah University of Science And Technology
KumasiBachelor of Arts - Sociology And English
Kwame Nkrumah University of Science And Technology
Kumasi07.2003
Skills
- Advisory Services
- Sales professional
- Customer service awareness
- Product training
- Staff Training
- Strong team-builder
- Staff Management
- Project Management
- Sales expertise
- Proficient in MS Office
Accomplishments
- Research fellow and analyst, project on “The Socio-economic Development of errand boys on KNUST campus”. A research by IMCS-Pax Romana, KNUST, Kumasi (04/2003)
- Executive, Hall Week Anniversary Planning Committee, Africa Hall, KNUST, Kumasi (06/2002)
- Member, Catholic Charismatic Renewal, KNUST, Kumasi (10/1999 - 06/2003)
- Member, Pax Romana choir, KNUST, Kumasi (10/1999 - 06/2003)
- President, Catholic Charismatic Renewal, Achimota School, Accra (05/1996 - 12/1996)
Seminars And Training
- Basic Selling Skills Training Programme, Apogee Consult, 03/2009
- The GO DO IT programme, MTN Academy, 01/2009
- Face to Face with the Customer, British Council (Professional Development Center), 08/2008
- Building Relationship- Success in Customer Care, The Knowledge Forum, 10/2007
- Self Management on the Job, MTN group-Ghana, 08/2007
- Client Relations- Adapting to Change, IIR Training Specialists, 09/2006
- Total Customer Care and Service Training, Management Development and Performance Institute, 03/2006
- Workshop on Performance Agreement, 03/2006
Career Aspiration
To work in a globally challenging environment and contribute to success stories, taking into consideration my qualifications and experience.
Personal Qualities
- Very confident
- Creative
- Agile
- Versatile
- Proactive (can-do spirit)
- Analytical
- Self-disciplined and ready to accept new challenges
- Excellent team player
- Excellent leadership skills
- Strong interpersonal skills
- Excellent report writing skills
- Excellent communication skills (both oral and written)
- Ability to work under pressure and for long hours with little or no supervision
References
Adwoa Obeng-Baah, Scancom Gh. Ltd (MTN), Nhyiaeso-Kumasi
Gilbert Ampeh, Office of the Head of Civil Service, Ministries, Accra Shannaz Begum,
London Care PLC, Colliers Wood branch, SW 19, London, UK
Timeline
Branch Network Services Advisor
SCANCOM GHANA LTD (MTN Ghana)
2006.05 - Current
Customer Service Assistant
OFFICE OF THE HEAD OF CIVIL SERVICE (OHCS)
2005.10 - 2006.05
Care And Support Worker
LONDON CARE PLC, UK
2005.07 - 2005.09
Call Center Operative
SITEL UK Ltd
2005.02 - 2005.07
Customer Service Assistant
J SAINSBURY’S SUPERMARKET, UK
2003.12 - 2004.08
Office Assistant
INSTITUTE OF AFRICAN WOMEN IN RELIGION AND CULTURE
2001.07 - 2001.10
Master of Science - CORPORATE GOVERNANCE AND STRATEGIC LEADERSHIP
Kwame Nkrumah University of Science And Technology
Bachelor of Arts - Sociology And English
Kwame Nkrumah University of Science And Technology
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