Rosemary Anyigadinma Oshai
Durham
Summary
Dynamic and compassionate Care Assistant with extensive experience at QUALITY FIRST CARE SERVICES LTD, excelling in patient care and vital signs monitoring. Proven ability to build trust and deliver exceptional support, leveraging strong communication and organizational skills to enhance patient well-being and satisfaction. Proficient in medication administration and care planning.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Care Assistant
QUALITY FIRST CARE SERVICES LTD
Consett
10.2023 - Current
- Assist service users with personal care
- Preparing and servicing service users meal
- Involving service users in suitable activities
- Support with tidying service users environment
- Documentation of daily progress note
- Escorting service users for appointments
- Monitoring Resident's basic vital signs
- Making up beds, giving out and collecting bedpans
- Medication administration
- Liaising with other health care professionals
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Cleaned rooms and sanitized kitchen workspaces.
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
Nurse Care Aide/Health Care Assistant
STEFNITA CLINIC AND MATERNITY CENTRE (Volunteer Services)
Lagos
01.2021 - 09.2023
- Assist in taking vitals - monitor patients' conditions by taking temperatures, pulse, respirations and weight
- Note such information promptly, accurately, and report major changes to nursing staff
- CPR and First Aid Administration, Immunization and other variety of procedures for treatment and medications
- Providing companionship, Personal care including infection prevention and control, food safe/hygiene thereby promoting positive mental/physical/nutritional health with patients
- Help in preparing patients for therapy
- Provides first-hand care, comfort, and safety to patients
- Setting up equipment required by healthcare professionals
- Making up beds, giving out and collecting bedpans
- Wash and dress patients and other clinical practices
- Prepare a care plan and also ensure their health and safety
Administrative Assistant
BRASS LNG LIMITED
Lagos
02.2013 - 09.2022
- Administration-Management and Organization role
- Provide outstanding, efficient and comprehensive Personal Assistant support to the ICT Manager; assist in the day to day efficient and administrative running of the department by ensuring office administrative, secretarial and customer support services are maintained towards achieving organisational aims and objectives.
- Maintain high level of good communication and interpersonal skills, organising, coordinating and responding to inquiries for clients within the company and other external stakeholders.
- Provide budgetary support and administration of expense report claims and retirements on behalf of the General Manager and other staff. Manages departmental reports and monthly accruals for easy of account closures for Finance Division
- Coordinates and oversees complex travel arrangements for the General Manager and the departmental staff by ensuring all travel requests are accurately reported and submitted.
- Attends and takes minutes for various departmental meetings; preparation of slides for presentations on behalf of the GM
- Ensure compliance of all content/data with stipulated company standards.
- Assist with the development, application and keeping of the company's record management database
- Maintain regular communications and updates with internal and external vendors
- Organization of all records catalogues with other departmental staff in order to create and implement document retention schedules. (EOL)
- Generate, track and retain various summary tracing spreadsheets of various vendors and contractors invoices
- Periodically archive data/information for easy retrieval.
- Track the document search process and ensure adequate records are maintained as requested
- Prepares and processes purchase requisitions, direct payments, personal reimbursements invoice forms, accruals and other accounting-related forms. Reviews and confirms accuracy of invoices for approval of payment.
- Assist with updating the corporate intranet information.
- Participated in departmental audit processes and documentations.
- Technical Role- Business Support: Identify users' issues and addressing them accordingly.
- Assist in set up of workstations for new staff.
- Guide users in simple step by step instructions in handling some IT related issues, such as email, password resets, etc.
- Creating technical documentations and manuals. Record technical issues and solution logs
- Customize desktop applications to meet user's needs.
- Follow up with staff to ensure their systems are functioning.
- Direct unresolved issues to the next level of support personnel.
- Information Security Role - Access Control Administrator
- Access Control Administrator for Security Department, creating and assigning access level to control people's movement.
- Queries of access control readers to generate readers report for the payment of over time.
- Assist with maintaining relevant management information systems and databases.
- Monitor all the access control devices.
- Liaise with the company's contractor in charge of protocol services and ensuring and maintaining standards.
- Human Resources Role - Human Resources Administrator
- Provide efficient Administrative Support to the General Manager, Human Resources with overall Organizational Management, in relation to organizational changes. These include HR performance management, Human resources administration, Compensation and benefits administration, and Employee relationship management.
- Support the HR GM, with the execution of HR Change Management and implementation (global/local change initiatives); by initiating and implementing the change.
- Promote HR programs to create an efficient and conflict-free workplace. Such as Industrial relations/ Union and employer associations, in order to prevent and manage industrial action.
- Assist the Line Managers through human resources activities, such as training, conferences and seminars.
- Support Line Managers with local and global policy development and documentation, such as code of conduct policy, remote working policy, leave policy, and employment contract policy.
- Undertakes missions on behalf of the field officers in order to meet with the community and ensure compliance with company corporate social responsibilities.
- Assist the General Manager HR, to analyze incoming requests to establish the needs of the parties concerned subsequently, and finally determine correct routing to other parts of the HR model.
- Develop and leverage relationships with internal Employee Representative Bodies by managing external risks and ensuring compliance with external legislative rules and regulations.
Executive Secretary/Personal Assistant
NIGERIA LNG LIMITED
Port Harcourt
04.2001 - 01.2013
- Provided continuous, high quality administrative support to Chief Executive by using SAP ERP modules in making different requests; such as purchase requisitions and travel arrangements; manage expense accounts and recovery
- Prepared and coordinated departmental monthly meetings via Video Conferencing and Teleconferencing
- Created highly effective organizational and filling systems, including quick and thorough indexing, filling offsite storage, resulting in easy access to critical information and streamlined office functioning, by ensuring all paperwork is properly maintained
- Management of confidential and non-confidential information in the NLNG corporate Electronic Database Management System (LIVELINK) using a Structured Approach to Document Management (STADOM)
- Assist in planning induction programs for new staff and Trainees to ensure speedy and standardized delivery companywide
- Generate standard reports from the system, and ensure documents are well archived by assigning codes and using consistent file indexing
- Maintains key contract and procurement files and registers in the NLNG corporate Electronic Database Management System (LIVELINK) using a Structured Approach to Document Management (STADOM)
- Worked as the Records Focal Person for IMT department, assigned file plans for use to calculate the retention policy for each record.
Switchboard Operator (Communication and Client Rel)
Nigeria LNG Limited
Lagos
07.1999 - 04.2001
- Managed the company switchboard for answering high volume of incoming calls and in-person inquiries from clients and colleagues, Ensured all incoming calls are screened and calls directed appropriately.
- Answered internal and external phone calls within 10 rings, in professional manner, directing to relative department.
- Kept polite, friendly and helpful manner to provide exceptional customer service.
- Managed and prioritized all day-to-day operations for reception, switchboard and helpdesk services.
Secretary
ERICSSON NIGERIA LIMITED
Lagos
05.1995 - 07.1999
- Collaborated with supervisors and staff in recruitment and selection process including pre-screening , interviews and selection process
- Assist and participate in the administration of the job evaluation processes, and staff performance evaluations
- Prioritized Incoming mails and outgoing correspondences
- Reviewed the filling system, thereby ensuring all documents are correctly labelled and filled
- Ensured appointments and meetings on the schedule are kept conventional; by managing the flow of visitors or employees.
- Prepared office for daily appointments, including office opening, chart setup, file arrangements and adequate supplies for staff and clients
- Created an appropriate rights for a calendar
- Stay abreast on all Human Resources related new and existing HR best practices
- General Secretarial and office administration role as assigned by the departmental manager
- Maintained organized filing system documenting business operations.
- Edited and finalized letters before distribution to check for clarity and accuracy.
Education
Certificate of Achievement - Certificate on Theory of Standards
Caredemy
UK12.2022
Certificate - Caregiving Skills
Alison
Online Courses12.2022
Professional Diploma in Human Resources Management - Human Resources Management
Chartered Institute of Personnel Management of Nigeria
Nigeria12.2015
ITIL Service Operations International (Intermediate) - ITIL Service Operations
CSME Incorporation
UK, Online12.2012
Master - Public and international Affairs
University of Lagos
Lagos, Nigeria12.2011
Bachelor of Science - Secretarial Administration
Lagos State University
Lagos, Nigeria12.2002
Diploma - Computer Science
University of Lagos
Lagos, Nigeria12.1997
Skills
- Excellent communication skill
- Patient behaviour management
- Care planning
- Compassionate and Caring
- Organization and Management
- Office Administration
- Conflict Management and Problem Solving Skill
- Human Resources Procedures and strategies
- Keyboarding Skill (>50 WPM)
- Proficient in Microsoft Office Tools
- AX Dynamics & SAP ERP Tool
- Accounting Procedures
- Project Management Skill
- Time and Change Management
- Trustworthy, discrete and ethical
- Ability to Set Priorities
- Flexible and Adaptable
- Interpersonal skill
- Interdepartmental collaboration
- Documentation
- Personal care
- Medication administration
- Vital signs monitoring
Certification
- ITIL Service Management (Service Operations)
- ACIPM - Human Resources Professional Management
- Caregiving Skills
Accomplishments
- Provided exceptional support to managers and staff, which tremendously increased company's overall efficiency
- Supervised other 15 Administrative Assistants on Brass LNG Document Digitization Project to ensure project timely delivery (11/2014 – 02/2015)
- Achieved a Management Recommendation Letter and was assigned to coordinate administration of three different departments on back up supports in Brass LNG Limited
- Developed easier scheduling system on all departmental vehicles for travel/logistics purposes
- Redesigned the company forms for protocol services to suite the existing company's Security service needs.
- Trained 4 Security and Protocol Personnel on Access Control System for ID Cards in granting access levels.
- Introduced a user-friendly electronic filing system, which reduced file retrieval time.
- Coordinated and supervised the Nigeria LNG Document Control Management (IMT Department, 2010-2011)
- Attained the title of Dedicated to Service in 2010 for excellent performance in Nigeria LNG Limited
- Demonstrated excellent abilities in service delivery with the SAP Project team in creating awareness and sensitization of staff on the new ERP Tool.
- Increased patients comfort level by 60% by demonstrating compassion, patience and dedication.
- Provided consistent high quality care to patients.
- Responded effectively to a crisis situation thereby administered immediate CPR.
References
- Dr. Olusegun Adeaga, University of Lagos, Akoka-Yaba, Lagos, Nigeria, oadeaga@unilag.edu.ng
- Mrs Eva Eimunjeze, Stefnita Clinic and Maternity Center, 17 Fatai Ayinde Close, Ajegunle, Lagos, Nigeria, stefnitamaternity15@gmail.com
- Mr Amaechi Michael Iwelumor, Brook Finance, 8B Mobolaji Johnson Avenue, Ikoyi, Lagos, Nigeria, amaechi.iwelumor@thebrookfinance.com; iwelumora@gmail.com
Timeline
Care Assistant
QUALITY FIRST CARE SERVICES LTD
10.2023 - Current
Nurse Care Aide/Health Care Assistant
STEFNITA CLINIC AND MATERNITY CENTRE (Volunteer Services)
01.2021 - 09.2023
Administrative Assistant
BRASS LNG LIMITED
02.2013 - 09.2022
Executive Secretary/Personal Assistant
NIGERIA LNG LIMITED
04.2001 - 01.2013
Switchboard Operator (Communication and Client Rel)
Nigeria LNG Limited
07.1999 - 04.2001
Secretary
ERICSSON NIGERIA LIMITED
05.1995 - 07.1999
Certificate of Achievement - Certificate on Theory of Standards
Caredemy
Certificate - Caregiving Skills
Alison
Professional Diploma in Human Resources Management - Human Resources Management
Chartered Institute of Personnel Management of Nigeria
ITIL Service Operations International (Intermediate) - ITIL Service Operations
CSME Incorporation
Master - Public and international Affairs
University of Lagos
Bachelor of Science - Secretarial Administration
Lagos State University
Diploma - Computer Science
University of Lagos
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