Rosemarie Elizabeth West
Birmingham,West Midlands
Summary
Versatile Administration Officer able to handle diverse roles on daily basis. Practised at driving improvements to quality, productivity and service. Bringing over 30 years of experience in various industries.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Administration officer
Ministry of Justice
Birmingham, West Midlands
09.2015 - Current
- Preparing papers and files for court, tribunals, hearings and meetings
- Creating and updating records on our in-house computer system and data input
- Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics plans etc. against criteria, regulations or procedures
- Expedited office efficiency by managing incoming and outgoing correspondence.
- Managed complex filing systems, resulting in easy access to crucial documents.
- Fielded telephone calls professionally, ensuring customer satisfaction.
- Streamlined administrative processes to improve productivity..
- Handled confidential documents discreetly ensuring security at all times.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
Administrative assistant
H.M Prison Service
Birmingham, West Midlands
05.2015 - 09.2015
- Providing clerical support such as processing and receiving information
- booking prison visits
- keeping records
- Supported accurate record-keeping with proficient data entry skills.
- filing papers and electronic documents
- dealing with written and telephone enquiries
- Improved customer satisfaction through prompt response to email and phone queries.
Court Usher
Ministry of Justice - Sandwell Magistrates Court
Birmingham, West Midlands
04.2014 - 04.2015
- Guided members of public through court procedures, providing helpful assistance where necessary.
- Demonstrated strong attention to detail whilst handling multiple tasks simultaneously under pressure.
- Coordinated with security officers to ensure safety within the courthouse.
- Delivered documents between parties, ensuring timely communication during trial proceedings.
- Liaised between judge and jury for smoother communication.
- Directed witnesses to testify, enhancing case clarity.
- Aided in setting up video links, facilitating remote participation in trials.
- Kept accurate records to ensure consistent documentation of court proceedings.
- Maintained order and decorum with effective crowd management skills.
- Managed court documents, ensuring accessibility for legal teams.
- Displayed exceptional customer service skills when interacting with diverse individuals in a challenging environment.
- Facilitated smooth operation of court hearings by managing courtroom equipment effectively.
- Ensured courtroom readiness by conducting pre-trial checks.
- Handled sensitive information with utmost confidentiality and discretion.
- Organised communication between different courtrooms for efficient knowledge sharing and resources utilisation.
- Checked attendance of all parties before a hearing commenced, ensuring no unnecessary delays occurred.
- Relayed messages from the judge or jury, maintaining open lines of communication throughout the trial process.
Education
K100 Understanding Health & Social Care - Health & Social Care
The Open University
Birmingham 03.2006 - 08.2006
DD100 An Introduction to the Social Sciences - Social Sciences
The Open University
Birmingham 05.2005 - 10.2005
GCSEs - Psychology
Matthew Boulton College
Birmingham 09.1993 - 06.1994
The Certificate of Further Education (Pre-Nursing) - Pre-Nursing and Caring Services
Brooklyn Technical College
Birmingham 09.1983 - 06.1984
Certificate of Secondary Education - Various
George Dixon Secondary School
BirminghamSkills
- Organisational efficiency
- Data entry speed
- Administrative policy understanding
- Customer relations
- Database administration
- Contract administration
- Confidentiality maintenance
- File maintenance
- Administration support
- Mail distribution
- Telephone etiquette
References
References available upon request.
Timeline
Administration officer
Ministry of Justice
09.2015 - Current
Administrative assistant
H.M Prison Service
05.2015 - 09.2015
Court Usher
Ministry of Justice - Sandwell Magistrates Court
04.2014 - 04.2015
K100 Understanding Health & Social Care - Health & Social Care
The Open University
03.2006 - 08.2006
DD100 An Introduction to the Social Sciences - Social Sciences
The Open University
05.2005 - 10.2005
GCSEs - Psychology
Matthew Boulton College
09.1993 - 06.1994
The Certificate of Further Education (Pre-Nursing) - Pre-Nursing and Caring Services
Brooklyn Technical College
09.1983 - 06.1984
Certificate of Secondary Education - Various
George Dixon Secondary School
Similar Profiles
Martin HillMartin Hill
Area Property Operations Manager at Ministry of JusticeArea Property Operations Manager at Ministry of Justice
Ahmed Ismail AliAhmed Ismail Ali
Director, Department of Crime Prevention at Ministry of JusticeDirector, Department of Crime Prevention at Ministry of Justice
Mariam McDedeMariam McDede
Court usher at Ministry of JusticeCourt usher at Ministry of Justice
Abdurrahman SyedAbdurrahman Syed
Charity Volunteer & Mosque Volunteer at Green Lane Masjid & Community CentreCharity Volunteer & Mosque Volunteer at Green Lane Masjid & Community Centre
Maria GrahamMaria Graham
Maths teacher at James Brindley AcademyMaths teacher at James Brindley Academy