Roselyn Somuah Baah
Lewisham ,London
Summary
An individual with many strengths that able to transfer throughout employment and education. Can work as part as a strong team and have excellent time management skills, as well as good communication skills. Have a passion for caring for others and strive to always help others. Also understand importance of building rapport with people, based on empathy, kindness, respect, and dignity. Offering strong interpersonal and communication skills with experience in customer service and teamwork. Knowledgeable about maintaining positive attitude and delivering high-quality service in fast-paced environments. Ready to use and develop problem-solving, time management, and collaboration skills.
Overview
6
6
years of professional experience
Work History
Crew member
McDonald's
Lewisham , City of London
08.2022 - 08.2024
- Working in team to help customer services.
- Cleaning around to make sure the environment is safe to eat.
- Assisting customers who need help in ordering.
- Making healthy meals
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Delivered consistent high-quality service contributing to the positive reputation of establishment.
- Managed inventory levels for efficient operations during peak hours.
- Participated in regular stock takes helping manage supplies efficiently.
Nursery assistant
Kindergarten Nursery
Bellingham, Lewisham , City of London
01.2021 - 07.2022
- Assisting senior members to look after children.
- Follow protocols to ensure safeguarding of children.
- Planning day to day activities for children.
- Helping with development of children.
- Maintaining a small group of key children.
- Personal care and changing of children who are less capable.
- Feeding and preparing meals.
- Observed children's behaviours, providing important insights into their development stages.
- Provided care for children, ensuring their well-being at all times.
- Enhanced children's social skills through organising group activities.
- Encouraged good hygiene practices among children promoting a healthy routine.
- Assisted in the development of educational programmes to boost children's learning engagement.
Day career
Erica Day Center
Deptford, Lewisham
09.2019 - 01.2020
- Assisting individuals to come to the center from home.
- Planning and preparing activities for them to do.
- Engaging and having conversations.
- Helping with personal care and medication prompts.
- Using wheelchairs and hoists to help with transfers.
- Communicating with team members.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
Customer advisor
Boots the Chemist
Lewisham, City of London
03.2019 - 07.2019
- Helping customers on the shop floor.
- Answering any questions.
- Replenishing shop floor and always ensuring tidy and safe.
- Cultivated strong relationships with customers to drive engagement.
- Developed rapport with customers for improved loyalty and repeat business.
Customer advisor
British Heart Foundation
Lewisham , City of London
06.2018 - 08.2018
- Arranging and replenishing stock and prices.
- Cleaning and ensuring shop floor were always safe.
- Managing stock takes and daily targets.
- Using cashier/till and helping with end of day.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Delivered personalised service to each client, fostering trust and loyalty.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
Education
GCSEs - GCSEs
Bromley College
London06.2020
Health and Social Care - Health care
Bromley college
London 09/2019 - 07/2022
Certificate of Higher Education - Access to Nursing
Bromley college
London 09/2021 - 06/2022
Diploma of Higher Education - Adult Nursing
University of Nottingham
Nottingham 09/2022 -
Skills
I am a highly motivated and adaptable professional with strong communication and interpersonal skills, enabling me to work effectively both independently and as part of a team I excel in high-pressure environments where time management, critical thinking, and problem-solving are essential My ability to stay organized, multitask, and remain calm under stress allows me to deliver consistent, high-quality results I am committed to continuous learning and always seek opportunities to develop new skills and improve existing ones
Timeline
Crew member
McDonald's
08.2022 - 08.2024
Nursery assistant
Kindergarten Nursery
01.2021 - 07.2022
Day career
Erica Day Center
09.2019 - 01.2020
Customer advisor
Boots the Chemist
03.2019 - 07.2019
Customer advisor
British Heart Foundation
06.2018 - 08.2018
GCSEs - GCSEs
Bromley College
Health and Social Care - Health care
Bromley college
09/2019 - 07/2022
Certificate of Higher Education - Access to Nursing
Bromley college
09/2021 - 06/2022
Diploma of Higher Education - Adult Nursing
University of Nottingham
09/2022 -
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