Roseline Wasarakunze
Wales,Cardigan
Summary
Resourceful hospitality professional with extensive experience in food and hospitality services. Proven ability to multitask while managing, motivating, and training staff to achieve exceptional customer service. Strong focus on detail and operational efficiency, leading to improved service delivery and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Guest Services Manager
Red Grill and Cocktail Bar
St Peter Port, Guernsey
2023.12 - 2026.04
- Motivated team member with extensive experience in customer service and hospitality roles.
- Demonstrated capacity to work both independently and collaboratively in fast-paced environments.
- Dynamic and detail-oriented front-of-house professional with experience in hospitality, customer care, and food service.
- Proven ability to multitask and handle a high volume of guests.
- Trained new wait staff team members in customer service standards, restaurant processes and sales techniques.
- Events planning and answering calls and emails.
Assistant Manager
Nguni Pop Ups @ Vergelegen Wine Estate
Somerset West, Cape Town
2022.06 - 2023.11
- Assist in managing cash transactions and operating the register.
- Review daily sales reports to ensure accuracy.
- Support cost control and budget maintenance efforts.
- Ensure billing and transactions are accurate.
- Verify compliance with company policies and procedures.
- Maintain cleanliness and organization of dining and kitchen areas.
- Facilitate communication between kitchen and front-of-house staff.
Front of House Supervisor
Camphors @Vergelegen Wine Estate
Somerset West, Cape Town
2022.01 - 2022.06
- Supervised daily front of house operations, ensuring high standards of service and hospitality.
- Maintained cleanliness and organization of front of house areas, adhering to health and safety regulations.
- Led daily operations to achieve key business objectives.
- Compiled data on team activities and prepared reports for senior management review.
Waitress
Picnics@Vergelegen
Somerset West, Western Cape
2018.10 - 2021.12
- Processed customer orders with precision to ensure satisfaction.
- Facilitated efficient service of food and beverages to uphold quality standards.
- Uphold cleanliness in dining areas to foster a welcoming atmosphere.
- Supported team members during peak hours to enhance service speed.
Education
Certificate of Higher Education N6 - Building and Civil Engineering
Northlink College
10.2018
Certificate in Wset Level 2 -
Wines and Spirits Educational Trust
05.2024
Skills
- Open-close procedures
- Reservation Management
- Training and mentoring
- Guest Relations
- Event coordination
- Restaurant Operational Procedures
Timeline
Guest Services Manager
Red Grill and Cocktail Bar
2023.12 - 2026.04
Assistant Manager
Nguni Pop Ups @ Vergelegen Wine Estate
2022.06 - 2023.11
Front of House Supervisor
Camphors @Vergelegen Wine Estate
2022.01 - 2022.06
Waitress
Picnics@Vergelegen
2018.10 - 2021.12
Certificate of Higher Education N6 - Building and Civil Engineering
Northlink College
Certificate in Wset Level 2 -
Wines and Spirits Educational Trust