Roseanne Polino

• Managed a digital booking system for 34 repair centres nationwide, organising logistics for customer’s vehicles to be collected, whilst considering differing resources at each branch, creating bespoke solutions for management and administrative assistants at each site to ensure smooth running of the business
• Dealt with complaint resolution and achieved excellent personal feedback from customers and insurers
• Consistently adhered to strict service level agreements and worked hard to ensure we were meeting all criteria as a company to ensure the continuation of our contracts and workflow
• Compiled Excel spreadsheets and logs for company directors in order to monitor daily volumes and financial profit margins across the group
• Created new training material to be used on new starters to the business and I personally undertook the responsibility of training multiple staff members on company processes

After five years at Head Office, I moved to a branch (Gemini Pensnett) to utilise my experience and business management skills:

• I furthered my knowledge surrounding estimating vehicles in the workshop environment, gaining an internal estimating qualification after my first year
• I hold morning meetings with the workshop technicians, after myself and the General Manager have discussed our intended outcomes for the day. I will then convey this to the technicians to encourage, inspire and motivate - planning our targets, achievements, and outcomes for the day
• Complete all financials for each job and invoice insurance companies for the work we have carried out
• Manage the petty cash for the site and balance this at the end of every month
• I am solely responsible for estimating costs of repairs and contacting suppliers to order parts
• I initiated a personal development plan, which I have completed over the last two years. Along with my estimating qualification, I have achieved: Customer Service Level 2 qualification through Emtec College, an internal management certification, certification for company-specialised estimating systems and a fire safety certification allowing me to become the Fire Safety Warden for the site.

• I managed three Cash Office Administrators in my team to count and sort thousands of pounds of cash and credit card payments coming into the Park
• I compiled all revenue into various spreadsheets and graphs, before entering into a computer program known as T.A.B.S which allowed me to oversee weekly, monthly and annual performance of different sectors of the business
• I communicated closely with the Directors of the Park to give them an accurate insight into the financial changes the business could be facing - I would communicate this through graphs, written analysis and verbally through phone calls and face-to-face meetings
• Had a duty to spot anything untoward, such as counterfeit notes or missing takings and come to fair and accurate conclusions using my judgement as a final ruling.
• I effectively organised my team, worked to people’s strengths, managed performance, set goals, motivated and encouraged, whilst maintaining good relationships and always worked towards the priorities of the business.

• Personnel filing, sales invoicing, calculating timesheets, expenses, processing payroll and purchase orders
• Frequently on the phone to both customers and employees, logging calls and upholding good relationships with them
• Worked to strict deadlines for when invoices needed to be sent for payment to be processed
• I used Sage 50 Accounts, Sage Payroll and Microsoft Office every day for data entry.