Roseanna Dunne

Delivering cloud and hybrid infrastructure solutions to public and private sector clients. (Client names redacted)

Identified improvements for scrum activities and migrated to Azure DevOps, Scrum Master for both internal and external teams.

• Delivered a successful migration from JIRA to Azure DevOps Boards, improving Agile workflows and visibility across sprints and backlogs.
• Delivered comprehensive training sessions to support adoption of Azure DevOps Boards.
• Acted as Scrum Master for internal and external teams, facilitating Agile meetings and ceremonies . Focusing on actionable improvements.
• Created clear, user-friendly documentation to support onboarding and long-term platform usage, ensuring consistent Agile practices across teams.
• Built tailored dashboards for performance visibility, velocity tracking, and stakeholder reporting for multiple teams, to drive service improvements.

Building Azure DevOps infrastructure as code to quickly provide resources for client's development environment.

• Designed and deployed secure Azure infrastructure using Terraform with reusable modules.
• Developed, maintained and documented Terraform modules following best practices, upskilling Team members.
• Built and maintained CI/CD pipelines in Azure DevOps with gated approvals and environment-specific configurations.
• Integrated monitoring with Azure Monitor, Log Analytics, and custom dashboards.

IDAM (Identity and Access Management) Discovery Solution Analysis project. Identifying what tool is best suited for specified IDAM requirements.

• Led discovery and analysis phase for an IDAM solution.
• Conducted stakeholder and technical workshops to gather requirements, pain points, ensuring best practices.
• Evaluated tools including ForgeRock, Okta, ServiceNow, and One Identity. Collaborated to evaluate integration points for Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Identity Federation.
• Delivered feasibility report and analysis of existing IDAM landscape highlighting risk, inefficiencies, improvement opportunities and provided recommendations.
• Presented key findings and identified the most suitable solution options to senior leadership.
• Authored Statement of Work (SoW) for the implementation phase.

Delivering cloud and hybrid infrastructure solutions to public and private sector clients. (Client names redacted)

M365 DevOps Engineer ensuring best practice governance and increased use of M365, using Azure DevOps project management.

• Created best practice documentation for SharePoint, OneDrive, and Teams governance
• Launched and maintained a SharePoint Hub for M365, including the ‘Top Tips Tuesday’ campaign, and co-facilitated M365 training to drive user engagement.
• Delivered two successful pilot programmes, increasing Defender Secure Score through sensitivity labels, reducing ownerless Teams by 75% and public Teams by 25%.
• Created infographics, training materials, analytics reports, and facilitated drop-in sessions to support adoption and knowledge transfer.
• Automated tasks with PowerShell, Graph API, and ShareGate for improved efficiency and accuracy.
• Led Yammer-to-Viva Engage migration discovery and planning.
• Managed Azure DevOps Boards and facilitated Agile ceremonies to drive continuous improvement.
• Delivered weekly stakeholder status reports, and monthly ‘Show and Tell' highlighting key metrics and achievements.

Technical Business Analyst specailising in security analysis and recommendations aligned with Cyber Essentials Plus (CE+) and NCSC CAF best practices.

• Collaborated with cross-functional teams to gather and document security and compliance requirements for IT systems.
• Facilitated workshops and served as a key liaison between cybersecurity, IT, and senior stakeholders to ensure alignment and clarity.
• Translated business needs into actionable technical recommendations based on best practice, securing approval from senior leadership and key stakeholders.

Power Apps DevOps Consultant

• Developed two custom pilot applications using Microsoft Power Apps, aligned with stakeholder requirements for functionality and design.
• Integrated apps with SharePoint, M365 services, and SSO to deliver secure, scalable, and automated solutions using Power Automate.
• Produced comprehensive documentation covering security, testing, and operations to support ongoing maintenance and scalability.

Escalation point for L1 service desk, delivering L2/L3 support and collaborating with L4 teams on digital transformation projects.

• Provided advanced support across hybrid environments (Office 365, Azure, AD) and acted as SME for Azure, SharePoint, and SSO.
• Improved operational efficiency reducing response times by automating tasks with Azure Runbooks, PowerShell, and ServiceNow workflows.
• Created and maintained technical documentation including disaster recovery and onboarding procedures.
• Managed critical P1/P2 incidents, out of hours escalation point, led bridge calls, performed patching, attended CABs, and coordinated with service delivery.

• Executed Windows 10 migration and deployment, enhancing operational efficiency. Implemented asset management system to streamline deployment processes.
• Leveraged SCCM to standardise deployment images, optimising device provisioning. Resolved issues related to SCCM imaging during deployment phases.

• Managed backup, storage, and configurations using Veeam and NetApp for data integrity across 80+ businesses.
• Supported Citrix, IGEL, AD, and Azure AD environments, ensuring optimal solutions capacity.
• Proactively resolved system performance issues by monitoring alerts and errors.
• Developed documentation to minimise incident occurrences.

• Delivered first-line support to over 28,000 users, achieving over 80% first-call resolution rate. Maintained satisfaction score exceeding 97%.
• Resolved technical issues across AD, M365, Citrix, VPN, phones, MDM, networks, and bespoke applications.
• Deployed software, security patches, and Windows updates using SCCM.