Roseann Wagstaffe
Peterborough ,Cambridge
Summary
Hardworking professional with experience in managing office operations, coordinating schedules, and maintaining records. Adept at handling administrative tasks, supporting team members, and ensuring smooth day-to-day functioning. Strong organisational skills combined with knack for problem-solving and maintaining confidentiality.
The truth is, I was not looking for a job, but I felt excitement reading the ad, and I thought to myself, I would love to work for the registry office. It sounds perfect for me. I think I could add a lot to the team. I am a hard worker and have an excellent attendance record at any job I've worked at. I am enthusiastic and friendly and very professional.
Please consider me for this position.
Overview
14
14
years of professional experience
Work History
Administrator/Clerical Officer
NHS
Peterborough, Cambridgeshire
05.2012 - Current
- Assisted patients and visitors as the first point of contact in the reception area.
Provided guidance on radiology services and booked appointments efficiently.
Facilitated smooth operations in a busy office environment with high foot traffic. - Demonstrated strong listening and questioning skills.
Provided assistance with empathy and non-judgemental support.
Responded sensitively to customer needs, while ensuring confidentiality and discretion. - Utilise mental health counselling training to manage angry interactions effectively.
Maintain composure during challenging conversations to promote positive communication.
Support others by demonstrating patience and empathy in difficult situations. - Facilitated efficient communication during meetings by accurately taking dictation and creating comprehensive minutes.
- Assisted team in maintaining high levels of accuracy and attention to detail.
Supported efforts to minimise errors in office operations.
Contributed to a busy office environment by ensuring tasks were completed correctly. - Register patients in the system with precision and efficiency.
- Prioritise tasks effectively while consistently meeting required timescales.
- Cultivated strong relationships with staff through effective communication and collaboration.
- Collaborated with external agencies including doctors' offices and hospitals.
Assisted internal colleagues with information sharing and coordination.
Ensured strict confidentiality during all interactions. - Committed to working weekends and late hours when necessary to uphold project timelines.
- Demonstrate a professional image in public situations.
Support colleagues and patients with friendliness and professionalism.
Promote respect as a fundamental aspect of the working environment and apply this daily. - Ensured compliance with all legal regulations governing radiology practices.
- Proactively seek additional tasks during slow periods and support colleagues to maintain workflow efficiency.
- Demonstrate strong writing skills across various formats.
Facilitate effective communication via telephone interactions.
Support engaging presentations during in-person meetings. - Acquired knowledge of various databases and software within department.
Assisted teams in adapting to new systems efficiently.
Demonstrated enthusiasm for learning new technologies. - I am used to organising meetings and maintaining our office's efficiency.
Administator
NHS OPAC
Peterborough, Cambridgeshire
11.2021 - 04.2024
- Managed client communications by answering phones and corresponding through email to ensure timely and effective information exchange.
- Coordinated calls and arranged visits for severely ill patients in collaboration with district nursing team.
- Assisted patients in managing stress during challenging situations.
Supported palliative care patients with empathy and patience.
Ensured respectful treatment of patients, families, and colleagues.
Delivered accurate information consistently. - Coordinated with doctors' surgeries to ensure accurate medication prescriptions.
- Coordinated efforts both independently and collaboratively, ensuring project objectives were met across various sites.
- Collaborated with emergency services, district nurses, and transport professionals to ensure patient care.
Supported family members of patients by providing relevant updates while upholding confidentiality.
Facilitated communication among healthcare providers to promote seamless collaboration. - Assisted in utilisation of various computer programmes and Microsoft Office applications including Outlook, Word, and Excel.
Supported database management and maintained precise records consistently. - Communicate patient needs and updates to ensure nurses remain informed and responsive.
- Facilitated customer engagement by providing exceptional service and addressing inquiries effectively.
Administrator
NHS
Peterborough, Cambridgeshire
02.2021 - 11.2021
- Coordinated administration across multiple sites for Covid team to ensure efficient operations.
- Executed reception duties to facilitate efficient appointment scheduling and patient flow.
- Calmed individuals experiencing anxiety regarding vaccinations.
- Maintained confidentiality and ensured accuracy of all information.
- Led initiatives within COVID vaccination team, ensuring effective programme delivery and community outreach.
Customer Service Executive
Diligenta
Peterborough, Cambridgeshire
05.2020 - 02.2021
- Managed complaints with calm, clear communication and problem-solving.
- Administered sensitive communication and support to families navigating funeral arrangements.
- Navigated family dynamics with diplomacy and empathy, fostering constructive dialogue.
- Ensured meticulous record-keeping to maintain accuracy of funeral plans.
- Administered petty cash and managed payouts for funeral plans to ensure timely financial transactions.
Administrator
NHS
Peterborough, Cambridgeshire
03.2019 - 05.2020
- Conduct assessments of patients within outpatient department, ensuring accurate diagnosis and treatment planning.
- Verified accuracy of patient information to ensure compliance with healthcare regulations.
- Managed incoming phone calls with professionalism and efficiency.
- Assisted in utilising Microsoft Outlook for effective communication.
Supported document creation and editing in Microsoft Word.
Facilitated data management and analysis using Microsoft Excel. - Dispatched appointment letters efficiently and accurately.
- Confirmed appointments to optimise scheduling efficiency.
- Facilitated efficient patient flow in a busy outpatient department while managing public interactions.
- Oversaw customer interactions to enhance service quality and drive satisfaction.
- Assisted in training on various databases and ensured accuracy of information.
Acquired knowledge of systems in a timely manner.
Supported data management efforts effectively.
Education
Master of Science - Mental Health Counselling
Capella University
New York01-2010
Master of Arts - Education
University of Phoenix
Phoenix01-2004
Skills
- Administrative procedures
- Microsoft Office
- Data management
- Record keeping
- Customer service
- Patient interaction
- Communication skills
- Attention to detail
- Team collaboration
- Task prioritization
- Confidentiality compliance
- Problem solving
- Meeting coordination
- Empathetic support
- Process improvement
- General office administration
- Written and verbal communication
- Highly organised
- Reporting and documentation
- Record-keeping
- Leadership skills
- Microsoft office suite proficiency
- Maintaining office records
- Database administration
- Customer relationship building
- Outstanding customer service
- Invoicing
- Organisation and prioritisation
- Operational support
- Event planning
- Basic accounting
- Results-driven
- Office equipment operation
- Bookkeeping
- Discretion and confidentiality
- Project Management
- Data analytics
- Professional correspondence
- Negotiation
- Knowledge of hr practices
- Project coordination
- Professionalism with empathy
- Has current DBS check
- Ability to work overtime when needed
- Available for day work, evening work, and weekend work
- Proficient at learning and applying knowledge
- Speedy keyboard skills
- serving the public and maintaining calmness in difficult situations
- organising events
- using computer packages to produce documents and statistics accurately
- Understands equal opportunities and disability in all aspects of customer relations
- Excellent knowledge of Peterborough locations
- Handling cash in an office environment
- All aspects of mail handling
Timeline
Administator
NHS OPAC
11.2021 - 04.2024
Administrator
NHS
02.2021 - 11.2021
Customer Service Executive
Diligenta
05.2020 - 02.2021
Administrator
NHS
03.2019 - 05.2020
Administrator/Clerical Officer
NHS
05.2012 - Current
Master of Science - Mental Health Counselling
Capella University
Master of Arts - Education
University of Phoenix