ROSE WHITING
Southampton,Hampshire
Summary
Dynamic professional with a proven record in delivering exceptional customer service and managing relationships. Strong verbal and written communication skills enhance problem-solving and team-building capabilities. Consistently achieves targets under pressure through effective time management and public relations expertise. Unique insights from 25 years as an armed forces spouse contribute to customer-focused strategies and team management.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Sales Manger
Next Retail
Southampton, Hampshire
2026.03 - Current
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Coordinated promotional campaigns to boost brand visibility.
- Customised promotional strategies to meet needs of different clients, products and services.
- Achieved exceptional client satisfaction feedback and ratings.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Grew targeted sales and marketing strategy.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Hired and trained dedicated and high-achieving sales teams.
- Developed marketing plans to support department strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Created and directed sales team training and development programmes.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Managed team of 20 staff, driving performance with motivational strategies to exceed sales targets.
- Collected customer and market feedback and reported information to company leadership.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Prioritised and followed up on critical leads to boost new customer onboarding.
- Used multi-source data to determine sales and delivery terms for products and services.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Identified and qualified new sales prospects to continually meet targets.
- Set highest personal performance standards for self.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Optimised sales methods to best engage, acquire and retain customers.
- Allocated teams, materials and calendar space for individual projects.
- Analysed sales to identify top-performing products.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Successfully delivered on tasks within tight deadlines.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered tailored assistance to customers with disabilities.
- Completed customer orders with speed and accuracy.
- Served customers to drive sales and deliver top-quality experiences.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Kept appropriate stock levels to match expected demand.
- Applied positive customer service approach to increase satisfaction levels.
- Received and processed stock using inventory management system.
- Delivered services to customer locations within target timeframes.
- Displayed energy and enthusiasm in fast-paced environment.
- Operated machinery to achieve targets while following regulations.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Increased customer satisfaction by resolving issues.
- Supported team by demonstrating respect and willingness to help.
- Processed invoices and payment runs with complete accuracy.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Implemented training programmes, improving team performance levels.
- Managed team of 22 staff, driving performance with motivational strategies to exceed sales targets.
Team Member / Person in Charge (PIC)
Next Retail
Southampton, Hampshire
2024.08 - 2026.03
- Supported workflow efficiency through organised time management techniques.
- Delivered orders promptly to improve customer satisfaction.
- Maintained cleanliness in work areas through regular upkeep tasks.
- Followed company policies to ensure a compliant workplace.
- Engaged in team activities to support productivity.
- Assisted management with promotional strategies to enhance store visibility.
- Resolved conflicts with difficult customers to ensure satisfaction.
- Processed transactions at cash register to maintain accurate records.
- Aided in conducting stock takes to ensure sufficient inventory.
- Contributed to training initiatives for skill development.
- Collaborated with team members to achieve project deadlines.
- Ensured cleanliness in work areas for optimal hygiene and customer satisfaction.
- Greeted customers warmly to effectively reduce wait times.
Sales Manager
Next Retail
Nuneaton, Warwickshire
2022.10 - 2024.08
- Customised promotional strategies to meet needs of different clients, products and services.
- Achieved exceptional client satisfaction feedback and ratings.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Grew targeted sales and marketing strategy.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Hired and trained dedicated and high-achieving sales teams.
- Developed marketing plans to support department strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Created and directed sales team training and development programmes.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Managed team of 20 staff, driving performance with motivational strategies to exceed sales targets.
- Collected customer and market feedback and reported information to company leadership.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Prioritised and followed up on critical leads to boost new customer onboarding.
- Used multi-source data to determine sales and delivery terms for products and services.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Identified and qualified new sales prospects to continually meet targets.
- Set highest personal performance standards for self.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Optimised sales methods to best engage, acquire and retain customers.
- Allocated teams, materials and calendar space for individual projects.
- Analysed sales to identify top-performing products.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Successfully delivered on tasks within tight deadlines.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered tailored assistance to customers with disabilities.
- Completed customer orders with speed and accuracy.
- Served customers to drive sales and deliver top-quality experiences.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Kept appropriate stock levels to match expected demand.
- Applied positive customer service approach to increase satisfaction levels.
- Received and processed stock using inventory management system.
- Delivered services to customer locations within target timeframes.
- Displayed energy and enthusiasm in fast-paced environment.
- Operated machinery to achieve targets while following regulations.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Increased customer satisfaction by resolving issues.
- Supported team by demonstrating respect and willingness to help.
- Processed invoices and payment runs with complete accuracy.
Sales co-ordinator
Next Retail
Coventry, Warwickshire
2022.08 - 2022.10
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Used multi-source data to determine sales and delivery terms for products and services.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Developed marketing plans to support department strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Analysed sales reports to identify trends and update strategies.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Allocated teams, materials and calendar space for individual projects.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed team of 14 staff, driving performance with motivational strategies to exceed sales targets.
- Supported team by demonstrating respect and willingness to help.
- Monitored and updated stock levels and inventory databases.
- Replenished stock and processed deliveries to maximise product availability.
- Kept appropriate stock levels to match expected demand.
- Applied positive customer service approach to increase satisfaction levels.
- Successfully delivered on tasks within tight deadlines.
- Handled high volume calls to address customer inquiries and concerns.
- Received and processed stock using inventory management system.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Sales Consultant
Next Retail
Southampton
2019.09 - 2022.08
- Organised displays for new season clothing ranges.
- Assisted with stock replenishment processes.
- Supported customers in having a positive shopping experience while adhering to health and safety regulations.
- Engaged with customers to enhance in-store experience and deliver customer service.
- Built rapport with new and existing customers to improve client retention.
- Arranged displays to promote inventory and encourage purchases.
- Prepared customer orders with wrapped, bagged, and boxed items.
- Highlighted product features and benefits based on customer needs to secure sales.
Post Office Counter clerk
British Forces Post Office
Bielefeld, British Forces Germany
2017.10 - 2019.08
- Facilitated cash transactions and supported operational functionality of computer and till equipment for British Forces Post Office in overseas environment.
- Assisted 29 Regiment RLC with postal tasks for British community, including mailing letters and enabling cash withdrawals in local currency.
- Sorted incoming mail for dispatch through unit postal orderly, ensuring timely delivery of registered and signed-for items globally.
- Provided information on postal rates and services to assist customers.
- Conducted inventory checks to maintain appropriate stock levels.
- Remained informed about latest postal regulations for accurate customer information.
- Balanced cash drawer daily as part of accountability measures in workplace.
- Sold post office products and services to assist in revenue generation.
Coffee barista
Costa (Compass Group)
Bicester, Oxfordshire
2016.10 - 2017.06
- Assisted customers by serving food and beverages promptly.
- Handled cash transactions and ensured proper functioning of till equipment.
- Maintained cleanliness and organisation of cafe workspaces to aid co-workers in locating supplies.
- Prepared coffee orders quickly and accurately to satisfy customer demand.
- Followed food safety guidelines to ensure guest protection.
- Collected and stored glassware efficiently between guests.
- Fulfilled personalised drink orders with speciality milk options to meet dietary needs.
- Managed busy periods in the cafe by delivering drinks swiftly to ensure service efficiency.
Sales representative
Ann Summers
Gutersloh, British Forces Germany
2012.06 - 2015.06
- Assisted in customer outreach within community to increase sales opportunities.
- Facilitated sales parties to showcase inventory and engage customers.
- Supported networking efforts to connect with potential clients.
- Helped customers understand product features and benefits.
- Addressed customer queries to enhance satisfaction.
- Coordinated customer lines to reduce wait times and improve service.
- Fostered relationships with clients through effective customer service interactions.
- Displayed merchandise to attract prospective buyers.
- Calculated bills accurately and ensured precise till management.
Bus escort
LSU
Gutersloh, British Forces Germany
2007.06 - 2009.06
- Ensuring children arrive at school on buses safely.
- Provided clean and safe environment on bus with routine maintenance and clear aisle.
- Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
- Safeguarded passenger health and wellbeing with stringent enforcement of safety protocols.
- Assisted students with luggage handling and storage, lifting and storing items in overhead bins as needed.
- Developed positive, trusting relationships with groups of young children.
- Coordinated children's movements between school property and off-site activities.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
- Reported identified safety or conduct issues to driver for remediation.
- Monitored student safety on bus and around loading zones.
- Maintained training certifications in basic first aid and CPR to assist with minor medical incidents.
- Cleaned bus interiors and removed debris between trips.
- Managed student behaviour through clear communication, applying appropriate measures in cases of misbehaviour.
Education
TQUK Understanding Autism - Health & Social Care - Level 2
EQUAL Online
Binley, Coventry 2024.03 - 2026.04
TQUK Caring for Children and Young People - Health & Social Care - Level 2 Certificate
The Skills Network
Sale, Trafford 2022.06 - 2022.11
European Computer Driving Licence - BCS
The Chartered Institute For IT
Swindon 2019.01 - 2019.03
GCSES -
Archbishop Thurston
Hull, Kingston upon Hull 1996.08 - 2000.06
TQUK Teaching Assistant Diploma - Education - Level 2 Diploma
New Skills Academy
Sawbridgeworth, Hertfordshire 2024.03 - 2026.04
Skills
- Adaptability
- Reliability
- Resourcefulness
- Ability to work under pressure
- Customer service excellence
- Relationship management
- Goal orientation
- Verbal communication
- Written communication
- Time management
- Public relations
- Customer focus
- Problem solving
- Team building
- Team management
Certification
- ECDL, 2019
- SC Clearance, 2017
- GCSE, 2001
Affiliations
- Swimming, Cycling, Volunteering, Charity Work, Reading, Baking.
Timeline
Sales Manger
Next Retail
2026.03 - Current
Team Member / Person in Charge (PIC)
Next Retail
2024.08 - 2026.03
TQUK Understanding Autism - Health & Social Care - Level 2
EQUAL Online
2024.03 - 2026.04
TQUK Teaching Assistant Diploma - Education - Level 2 Diploma
New Skills Academy
2024.03 - 2026.04
Sales Manager
Next Retail
2022.10 - 2024.08
Sales co-ordinator
Next Retail
2022.08 - 2022.10
TQUK Caring for Children and Young People - Health & Social Care - Level 2 Certificate
The Skills Network
2022.06 - 2022.11
Sales Consultant
Next Retail
2019.09 - 2022.08
European Computer Driving Licence - BCS
The Chartered Institute For IT
2019.01 - 2019.03
Post Office Counter clerk
British Forces Post Office
2017.10 - 2019.08
Coffee barista
Costa (Compass Group)
2016.10 - 2017.06
Sales representative
Ann Summers
2012.06 - 2015.06
Bus escort
LSU
2007.06 - 2009.06
GCSES -
Archbishop Thurston
1996.08 - 2000.06