Summary
Overview
Work history
Education
Skills
Timeline
Generic

Rose Ferguson

Falkirk

Summary

Dedicated worker with expertise in workload management and strong teamwork skills, thriving in fast-paced environments. I have excellent communication skills and follow safety protocols at all times.

I am reliable and proactive, with a keen eye for detail and commitment to ensuring smooth operations. I posses strong communication skills and the ability to work well under pressure, ensuring safety and efficiency in all tasks.

Overview

7
7
years of professional experience
20205
20205
years of post-secondary education

Work history

Ramp agent

WFS/Aviation Services
Edinburgh
03.2025 - Current
  • Followed strict safety protocols whilst handling passengers luggage, reducing risk of damage or loss.
  • Communicated closely with the TSA Agents to ensure all paperwork is correct and completed.
  • Extensive training in all areas of the work place to be as helpful and efficient as possible.
  • Driving EBT's, belt-loaders and pushback tugs, ensuring I adhere to speed limits and keeping an eye on aircrafts taxing to stands or runway.
  • Communicating with the pilots in a professional manner, ensuring that prior to pushback, all safety checks have been completed.
  • Giving correct instructions to the captain when starting the engines.
  • Excellent observation skills when manoeuvring around the airport.

Track marshal

Xtreme Karting
08.2019 - 02.2025
  • Ensured safety of all track participants by closely monitoring racing conditions.
  • Communicated with other marshals for effective teamwork and mutual support on the job.
  • Provided reliable information regarding race progress to support teams and spectators alike.
  • Demonstrated comprehensive knowledge of flag signals to effectively inform drivers of track status.
  • Gave in depth training to new colleagues to ensure they were being taught everything correctly.
  • Learned to use electrical equipment in the case of a track repair.
  • Inspected and safety checked all karts before and after use.


Customer assistant

Smyths Toys Superstores
09.2019 - 11.2019
  • Assisted customers with product selection to ensure they had the right item.
  • Stocked shelves regularly to make the centre look tidy.
  • Handled returns and exchanges efficiently maintaining high standards of service during challenging situations.
  • Maintained a clean, organised workspace at all times.
  • Resolved customer issues by using good communication skills and keeping calm.

Waitress

Cladhan Hotel
04.2019 - 08.2019
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Optimised workflow in busy periods by having good communication with the kitchen staff.
  • Able to deal with difficult customers in a calm and responsible manner.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Education

National 5 - English (B)

Saint Mungo's High
04.2001 - 06.2017

National 5 - Mathmatics (B)

Saint Mungo's High

National 5 - Media (C)

Saint Mungo's High

National 5 - Physical Education (B)

Saint Mungo's High

National 5 - Music (A)

Saint Mungo's High

Higher - Music (B)

Saint Mungo's High

Higher - Physical Education (B)

Saint Mungo's High

Higher - English (C)

Saint Mungo's High

Advanced Higher - Music (A)

Saint Mungo's High

Higher Scottish Qualifications Certificate - Sports Leadership

Saint Mungo's High

Higher Scottish Qualifications Certificate - Media Film

Saint Mungo's High

Skills

  • Workload management
  • Physical stamina and strength
  • Strong teamwork skills in a fast-paced environment
  • Excellent communication
  • Safety consciousness
  • Time efficiency

Timeline

Ramp agent

WFS/Aviation Services
03.2025 - Current

Customer assistant

Smyths Toys Superstores
09.2019 - 11.2019

Track marshal

Xtreme Karting
08.2019 - 02.2025

Waitress

Cladhan Hotel
04.2019 - 08.2019

National 5 - English (B)

Saint Mungo's High
04.2001 - 06.2017

National 5 - Mathmatics (B)

Saint Mungo's High

National 5 - Media (C)

Saint Mungo's High

National 5 - Physical Education (B)

Saint Mungo's High

National 5 - Music (A)

Saint Mungo's High

Higher - Music (B)

Saint Mungo's High

Higher - Physical Education (B)

Saint Mungo's High

Higher - English (C)

Saint Mungo's High

Advanced Higher - Music (A)

Saint Mungo's High

Higher Scottish Qualifications Certificate - Sports Leadership

Saint Mungo's High

Higher Scottish Qualifications Certificate - Media Film

Saint Mungo's High
Rose Ferguson