Rose Ferguson
Falkirk
Summary
Dedicated worker with expertise in workload management and strong teamwork skills, thriving in fast-paced environments. I have excellent communication skills and follow safety protocols at all times.
I am reliable and proactive, with a keen eye for detail and commitment to ensuring smooth operations. I posses strong communication skills and the ability to work well under pressure, ensuring safety and efficiency in all tasks.
Overview
7
7
years of professional experience
20205
20205
years of post-secondary education
Work history
Ramp agent
WFS/Aviation Services
Edinburgh
03.2025 - Current
- Followed strict safety protocols whilst handling passengers luggage, reducing risk of damage or loss.
- Communicated closely with the TSA Agents to ensure all paperwork is correct and completed.
- Extensive training in all areas of the work place to be as helpful and efficient as possible.
- Driving EBT's, belt-loaders and pushback tugs, ensuring I adhere to speed limits and keeping an eye on aircrafts taxing to stands or runway.
- Communicating with the pilots in a professional manner, ensuring that prior to pushback, all safety checks have been completed.
- Giving correct instructions to the captain when starting the engines.
- Excellent observation skills when manoeuvring around the airport.
Track marshal
Xtreme Karting
08.2019 - 02.2025
- Ensured safety of all track participants by closely monitoring racing conditions.
- Communicated with other marshals for effective teamwork and mutual support on the job.
- Provided reliable information regarding race progress to support teams and spectators alike.
- Demonstrated comprehensive knowledge of flag signals to effectively inform drivers of track status.
- Gave in depth training to new colleagues to ensure they were being taught everything correctly.
- Learned to use electrical equipment in the case of a track repair.
- Inspected and safety checked all karts before and after use.
Customer assistant
Smyths Toys Superstores
09.2019 - 11.2019
- Assisted customers with product selection to ensure they had the right item.
- Stocked shelves regularly to make the centre look tidy.
- Handled returns and exchanges efficiently maintaining high standards of service during challenging situations.
- Maintained a clean, organised workspace at all times.
- Resolved customer issues by using good communication skills and keeping calm.
Waitress
Cladhan Hotel
04.2019 - 08.2019
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Optimised workflow in busy periods by having good communication with the kitchen staff.
- Able to deal with difficult customers in a calm and responsible manner.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
National 5 - English (B)
Saint Mungo's High
04.2001 - 06.2017
National 5 - Mathmatics (B)
Saint Mungo's High
National 5 - Media (C)
Saint Mungo's High
National 5 - Physical Education (B)
Saint Mungo's High
National 5 - Music (A)
Saint Mungo's High
Higher - Music (B)
Saint Mungo's High
Higher - Physical Education (B)
Saint Mungo's High
Higher - English (C)
Saint Mungo's High
Advanced Higher - Music (A)
Saint Mungo's High
Higher Scottish Qualifications Certificate - Sports Leadership
Saint Mungo's High
Higher Scottish Qualifications Certificate - Media Film
Saint Mungo's High
Skills
- Workload management
- Physical stamina and strength
- Strong teamwork skills in a fast-paced environment
- Excellent communication
- Safety consciousness
- Time efficiency
Timeline
Ramp agent
WFS/Aviation Services
03.2025 - Current
Customer assistant
Smyths Toys Superstores
09.2019 - 11.2019
Track marshal
Xtreme Karting
08.2019 - 02.2025
Waitress
Cladhan Hotel
04.2019 - 08.2019
National 5 - English (B)
Saint Mungo's High
04.2001 - 06.2017
National 5 - Mathmatics (B)
Saint Mungo's High
National 5 - Media (C)
Saint Mungo's High
National 5 - Physical Education (B)
Saint Mungo's High
National 5 - Music (A)
Saint Mungo's High
Higher - Music (B)
Saint Mungo's High
Higher - Physical Education (B)
Saint Mungo's High
Higher - English (C)
Saint Mungo's High
Advanced Higher - Music (A)
Saint Mungo's High
Higher Scottish Qualifications Certificate - Sports Leadership
Saint Mungo's High
Higher Scottish Qualifications Certificate - Media Film
Saint Mungo's High