Rose Amega

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
• Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Drafted, finalized and submitted paperwork to complete sales.
• Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
• Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
• Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Informed customers of promotions to increase sales productivity and volume.
• Stayed current on company offerings and industry trends.
• Presented professional image consistent with company's brand values.

Daily collaboration with service desk agents to ensure clients such as Travis

Perkins Defra,DWP, Lloyd's Banking Group,Trinity Mirror and more to ensure

customer's needs were met

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Raising a variety of customer's request on our internal systems So the

resource engineers could pick up the job raised

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Effective relationships with product coordinators resource engineers,

service managers

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Being the main point of contact for several service desk agents dedicated

to the needs of our major accounts clients

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Completing quotes for new site install or decommissioning of existing sites

of clients

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• Completing quotes for bulk accessories, Cisco handsets virtual gateways

• Installations

Making usage of effective communication skills across various channels

when issues occurred

Built a strong relationship with IT managers as well as HSBC'S Head of IT for

the whole of the UK as well as other key external stakeholders

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Completed reports for the client such as tech fund report, to ensure

customer was not going above agreed budget levels between Vodafone and HSBC

• Ensured the account was managed to satisfactory level

Assisted the client with billing and general account enquiries, network

support

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Raising handset orders on the internal system

• Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
• Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
• Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
• Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
• Strengthened client relationships through consistent follow-ups and proactive communication.
• Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
• Delivered comprehensive financial advice to clients based on their unique situations, helping them achieve long-term financial success.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Cross-sold bank products and services to meet customer needs and provide options.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Cross-sold credit cards, loans and other bank products.
• Referred customers to other banking departments for specialized services.
• Maintained friendly and professional customer interactions.
• Educated customers on online banking and mobile banking applications.
• Established rapport with new clients to increase satisfaction and loyalty.
• Assisted customers with banking needs and inquiries.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.