ROSANNA PORTI PADROS
Bristol,UK
Summary
Experienced and dedicated professional with strong organizational skills, and eager to contribute towards a meaningful change and community engagement. With background experience in centre management, partnership relations and foreign language teaching. Always have been involved in social causes mostly by volunteering. In my previous role, I worked in team and made daily decisions to guarantee the good functioning of the centre and to tackle challenging situations. I am proactive, fully dedicated to the project and the team. I am looking for an opportunity in the charity sector in a role where I can give the best of myself in benefit of the project.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Office manager & Welfare Officer
ILC Bristol
Bristol, UK
2022.02 - Current
- Processing daily student enquiries by email, phone or face-to- face. Admin tasks using Word and Excel.
- Communicating with educational agents, teachers, tradespeople and external accommodation providers.
- Recruiting and supporting homestay providers, keeping their paperwork and data up to date. Organizing homestay placements and monitoring them.
- Looking after the welfare of every student. Supporting and orientating them to have the best experience in the school and in Bristol.
Language teacher
Listen & Learn/ Language Trainers
Bristol/Spain, Spain
2022.01 - Current
Teaching Catalan language online or onsite with tailor-made private lessons. Levels Elementary to Proficiency.
Hotel receptionist
Ibis Hotel
Bristol, UK
2021.07 - 2022.02
Dealing with guests by email, phone or face-to- face. Welcoming check-ins and supporting them in their stay. Admin tasks using Excel and Fols software.
Hotel Receptionist
Novotel Bristol Centre
Bristol, UK
2018.09 - 2020.03
- Dealing with guests by email, phone or face-to- face. Welcoming check-ins and supporting them in their stay. Admin tasks using Excel, and Opera/Fols softwares.
Shop assistant & cook
Clifton Village Fish Bar and Stoke Bishop Fish Bar
Bristol, UK
2017.04 - 2018.05
- Serving the customers and handling payments.
- Cooking all the food options in the menu. General cleaning and good maintenance of the establishment.
Education
Postgraduate degree - Teaching Catalan as a foreign language to adults
Barcelona, Spain 2020.10 - 2021.07
Bsc (Hons) - Sociocultural Anthropology
Autonomous University of Barcelona (UAB)
Spain 2010.09 - 2014.07
Skills
- Project development
- Active listening, empathy and interpersonal skills
- Enthusiasm and commitment to the project
- Excellent communication with clients & partners
- Crisis handling and complaints management
- Organizational skills and prioritization of deadlines
- Microsoft office proficiency
Languages
Catalan
Native
Spanish
Native
English
Advanced (C1)
References
References available upon request.
Significant volunteering
2024-Current Member of Horfield Community Orchard
Pending on Befriending an Asylum seeker with Borderlands association (Bristol, United Kingdom)
2018 Job counsellor in St Pauls community centre- ACH (Bristol, United Kingdom)
2015 Leader in an intercultural youth exchange with SCI organizing activities with youth in risk of discrimination and focusing on activities of gender equality. (Barcelona, Spain)
2014 Logistic support, with Gypsy-Roma organization Nakeramos (Crackow, Poland).
Timeline
Office manager & Welfare Officer
ILC Bristol
2022.02 - Current
Language teacher
Listen & Learn/ Language Trainers
2022.01 - Current
Hotel receptionist
Ibis Hotel
2021.07 - 2022.02
Postgraduate degree - Teaching Catalan as a foreign language to adults
2020.10 - 2021.07
Hotel Receptionist
Novotel Bristol Centre
2018.09 - 2020.03
Shop assistant & cook
Clifton Village Fish Bar and Stoke Bishop Fish Bar
2017.04 - 2018.05
Bsc (Hons) - Sociocultural Anthropology
Autonomous University of Barcelona (UAB)
2010.09 - 2014.07