Rosanna O'Mahony
Worthing,West Sussex
Summary
I am a hardworking, motivated individual who is quick to learn new skills. I always strive to achieve the best outcome possible in my work and am looking to take the next step in my career. I adapt well to change and am quick to pick up new protocols or ways of working, as I have exemplified in all my roles. I'm comfortable communicating face-to-face or over the phone with both adults and children and feel confident working independently and collaboratively in a team environment. I am looking to build on the skills I already possess and have the desire to learn and develop my career in Human Resources.
Overview
10
10
years of professional experience
Work history
People & Culture Coordinator
Orygen
Victoria, Melbourne
03.2023 - 11.2024
- Effectively managing internal communications and correspondence in a timely manner, escalating only complex matters to Business Partner's.
- Updated and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Coordinate parental leave and position variations processes.
- Prepare and issue contracts and variation letters.
- Building internal profile by being the go-to person for my stakeholders & Learning & Development contacts. Proactively working on internal profile and develop strong relationships to influence process.
- Manage learning management system administration, updating records and collating reports to track compliance training.
- Monitored online onboarding processes including pre-employment checks (police check and working with children's check, COVID-19 vaccination status etc) for new employees ensuring that they are completed in line with policy requirements.
- Coordinated Orygen induction program, implementing onboarding and orientation programs for new employees.
- Maintained employee's personal details, records and employment information in the HRIS system and share drive personal files.
- Produced a range of standard and custom reports to support internal and external reporting requirements as requested.
- Collaboratively working with pay roll fortnightly to input accurate data entry for successful flow of payroll systems.
- Maintained organisational data ensuring it accurately reflects structures and roles including our organisational charts and HRIS system.
- Provided routine operational advice on the interpretation and application of relevant employment legislation, human resource policies and procedures and leave entitlements.
- Coordinate departure process, liaising with manager and employee to ensure successful offboarding experience. Conducted exit interviews to monitor employee engagement and identify trends.
- Confidently use systems including Smartsheets, VISIO and HRIS. Utilising these systems to track progress, create alerts and action tasks that need updating.
- Coordinated project meetings, documenting key action items and decisions.
Assistant Housing Options Officer
Arun District County Council
Littlehampton, West Sussex
07.2021 - 01.2023
- In my previous role as a team we manage and help those who are currently or are at risk of becoming homeless. We also assess and manage applicants who are applying or are currently on the housing register list.
- A fast-pace role which included liaising with providers to organise emergency and/ or temporary accommodation and making sure any arrangements are logged accurately onto our systems.
- Maintained confidential case documentation in line with data protection regulations.
- Kept detailed, accurate records for well-maintained care continuity between support staff for if clients call back and require clarity.
- Displayed strong customer service skills both over the telephone and face-to-face to resolve customer enquiries.
- Answered enquiries concerning standardised policies, procedures and regulations.
- Responded to telephone and email enquiries from clients, other organisations and members of public.
- Verified documents and associated records to catch and resolve discrepancies.
Senior Independent Victim Advocate
Victim Support Charity
Shoreham-by-Sea, West Sussex
05.2019 - 07.2021
- Designated Safeguarding officer, being the first point of contact should staff have a safeguarding query/ concern and/or question about process. Would be expected to advise, review safeguarding forms & sign.
- Working directly with clients to offer support, whether that be safety planning, practical and solution focused advice or signposting/ referring if necessary. Liaising with other organisations to get the best possible support for client & writing advocacy letters where appropriate including housing letters.
- Recruiting- I have been involved in employing new staff members, preparing appropriate interviews questions, interviewing and marking afterward to get the appropriate candidate through fair process and non bias etc.
- Organising new starter, having 1 month, 3month & 6 month probation reviews, whilst creating guides and having 1-2-1's in between to give best possible training to new starter.
- 1-2-1's with staff on a 6-8 week basis.
- Annual Performance, development reviews- what they have done well over the year, what could be improved, what they would like to work on in the coming year and any additional training they may require in order to do all of the above.
- Performance improvement plans with staff members- adapting all the time to what the staff is capable of doing and working towards their strengths as well as working on weaknesses to help improve work.
- Management meetings- updating manager and other project managers about how the team is doing, volumes and what we hope to achieve before the next management meeting as well as update staff on any news from the management team.
- Audit reviews- to make sure things are being correctly added onto the system by staff and if not reviewing with staff members to make sure we are on the right track.
- Checking DBS is up to date & approving before sent off officially. As well as vetting forms because without these we are unable to speak to clients.
- Maternity leave- organising how we will manage and discussing return to work, options etc.
- General emotional support to staff- due to the type of job we do some calls can be overwhelming and effect people in different ways. As a SIVA I am there as a listening ear.
- Managing subject access requests requests, data breaches and speaking with clients about how these processes work and get information back to them within the time frame.
- Managing complaints- mediating the situation about why someone may want to make a complaint, how we can help and if client still wants to raise a complaint, explaining the process behind this etc. as it is their right to.
- Helping other projects
- Training staff; new starters or any other projects teams on how to use the system. Created how to guides as well as doing it in person or over zoom/ skype.
- Collating data on specific scenarios e.g. needing to know how many cases we received related to domestic abuse in Brighton in a certain time frame. I would be able to find such information for manager or other projects should it be vital in future bids.
- Creating dashboards from scratch and liaising with IT to make sure it covers everything we need to. Making sure no case is left behind.
- During lockdown period checking into the office, generating letters to send out to clients and general upkeep of the office is clear. Making sure we have enough alarms, stationary or delivery equipment to staff so they can work from home effectively.
Initial Response Officer
Victim Support Charity
Shoreham-by-Sea, West Sussex
05.2016 - 01.2019
- In this role I gained experience in managing risk, completing DASHH assessments, signposting to separate services such as NCDV (National Centre For Domestic Violence) if required and safeguarding when necessary - for both adults and children.
- It is important in my work that I am accurate, detailed and professional in all of my recordings of contact, which I do without fail after each communication or discussion with professionals about the client.
- It is critical that another person or an outside organisation be able to understand my note taking on a case to ensure a client is supported properly, so a good level of literacy and excellent organisation has been essential in my role.
- I am in contact with and support a variety of people with different needs who have suffered from a variety of crimes against them.
- Working as an Initial Response Officer has required me to develop excellent listening skills - it is so important in my role not only to hear what the person I'm supporting is saying, but how it is being said and whether there is perhaps something they aren't ready to talk about yet, but that may require support at a later date.
- I have found that patience and not jumping to conclusions have been crucial elements of my job, and am confident in my communication skills to make the people I support feel heard
- I have worked with a number of victims of racially or religiously aggravated crimes, and feel this has given me a good understanding of cultural, equality and diversity issues.
- Confidentiality is a huge aspect of my job, and this is discussed fully with each client at the beginning of every conversation- I make sure my clients are fully aware of both their rights and my duties as an initial response officer to remain confidential unless it would compromise their safety or someone else's.
- In the past I have had to safeguard adults and children to make sure there safety is paramount and keep the conversation flowing until such Welfare teams get to the client.
- I was also involved in leading a project that involved gathering information within Sussex and determining the various ways in which introducing the Victim Support service improved contact rates, as well as other factors that affected this. The data the team and I collected concluded that clients responded differently to phone calls from the team at different times of the day, and that the language used in Victim Support assessments had an effect on them being successful.
Cafe Waitress
M&S Cafe
Worthing, West Sussex
08.2015 - 05.2016
- Took customer orders promptly, noting down specific requirements and communicating with kitchen teams.
- Maintained spotlessly clean dining environments for continued best hygiene standards.
- Resolved customer queries calmly, working with management to achieve positive outcomes.
- Maximised table turnover by assisting in setting up and clearing down tables to enable prompt readiness for next service.
- Performed detailed quality control inspections on outgoing orders to maintain first-class food standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Adhered to all food health and hygiene regulations, maintaining safe, compliant service provisions.
Cafe Waitress
Eats Cafe
Worthing, West Sussex
06.2014 - 08.2015
- Managed front counter service, ensuring attentive customer care from initial welcome to departure.
- Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Resolved customer queries calmly, working with management to achieve positive outcomes.
- Communicated closely with kitchen staff to ensure accurate, timely food service.
- Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
Education
BTEC Level 3 - Health & Social Care
Worthing College
Worthing, West SussexBTEC Level 3 - Applied Science
Worthing College
WorthingBTEC Level 3 - Sports
BHASVIC College
Brighton, Brighton and HoveA-Levels - Communication & Culture
BHASVIC College
Brighton, Brighton and HoveA-Levels - Sociology
BHASVIC College
Brighton, Brighton and HoveGCSEs - English Literature
Davison Church of England High School for Girls, Worthing
WorthingGCSEs - English Language
Davison Church of England High School for Girls, Worthing
WorthingGCSEs - Science
Davison Church of England High School for Girls, Worthing
WorthingGCSEs - Double Science
Davison Church of England High School for Girls, Worthing
WorthingGCSEs - Math
Davison Church of England High School for Girls, Worthing
WorthingGCSEs - Religious Studies
Davison Church of England High School for Girls, Worthing
WorthingGCSEs - PE Double Award
Davison Church of England High School for Girls, Worthing
WorthingGCSEs - History
Davison Church of England High School for Girls, Worthing
WorthingGCSEs - Food Technology
Davison Church of England High School for Girls, Worthing
WorthingGCSEs - German
Davison Church of England High School for Girls, Worthing
WorthingSkills
- Solution-focused techniques
- Confident in a range of systems, including HRIS and Microsoft Office (Word, Excel, PPT)
- Ability to learn quickly and adapt to new situations/ procedures
- Open and clear communicator
- Customer-service orientated
Certifications
- Enrolled for CIPD (Chartered Institute of Personnel and Development) Level 5 course commencing April 2024.
Timeline
People & Culture Coordinator
Orygen
03.2023 - 11.2024
Assistant Housing Options Officer
Arun District County Council
07.2021 - 01.2023
Senior Independent Victim Advocate
Victim Support Charity
05.2019 - 07.2021
Initial Response Officer
Victim Support Charity
05.2016 - 01.2019
Cafe Waitress
M&S Cafe
08.2015 - 05.2016
Cafe Waitress
Eats Cafe
06.2014 - 08.2015
BTEC Level 3 - Health & Social Care
Worthing College
BTEC Level 3 - Applied Science
Worthing College
BTEC Level 3 - Sports
BHASVIC College
A-Levels - Communication & Culture
BHASVIC College
A-Levels - Sociology
BHASVIC College
GCSEs - English Literature
Davison Church of England High School for Girls, Worthing
GCSEs - English Language
Davison Church of England High School for Girls, Worthing
GCSEs - Science
Davison Church of England High School for Girls, Worthing
GCSEs - Double Science
Davison Church of England High School for Girls, Worthing
GCSEs - Math
Davison Church of England High School for Girls, Worthing
GCSEs - Religious Studies
Davison Church of England High School for Girls, Worthing
GCSEs - PE Double Award
Davison Church of England High School for Girls, Worthing
GCSEs - History
Davison Church of England High School for Girls, Worthing
GCSEs - Food Technology
Davison Church of England High School for Girls, Worthing
GCSEs - German
Davison Church of England High School for Girls, Worthing
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