Rosanna Maxwell
Barrhead,Glasgow, East Renfrewshire
Summary
Dedicated care professional with extensive expertise in elderly assistance, dementia care, and mental health support. Proficient in risk assessment, safeguarding protocols, and therapeutic care, ensuring the highest standards of client-centred service. Skilled in personal care assistance, medication administration, and nutrition planning to enhance daily living for vulnerable individuals. Adept at crisis intervention strategies and behavior modification techniques to address complex needs effectively. Committed to maintaining professional boundaries while fostering empathy and respect for diversity in all interactions. A caring and empathetic leader with experience of leading a team of six new support workers. A talented, professional and dedicated retail worker with experience in various positions throughout the store. A customer focused professional who is determined to give customers their best shopping experience.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Mental heal and addiction support worker
SAMH
Priesthill and in the community, Priesthill
2018.08 - 2026.03
- Working directly with service users to assist them with all aspects of daily life from at home supporting to complete housework, out and about in the community, with medication, with finances, with appointments, with meals.
- Working with individuals who are challenging for a variety of reasons. Dealing with challenging behaviour.
- Working as a member of a team, collaborating on service user situations, feeding back at team meetings, working with a team meeting and service manager.
- Prompting, assisting and administering medication.
- Carrying out key worker duties.
- Carrying out regular running notes (activities), completing paperwork for my allocated key clients on Advanced Care Planning.
Care Assistant
Parkhouse Manor Care Home
Neilston, East Renfrewshire
2017.03 - 2017.09
- Administered medication to patients, ensuring proper health management.
- Assisted in daily living activities for enhanced patient comfort.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
Customer service assistant
Morrisons
Paisley, Renfrewshire
2009.08 - 2017.08
- Assisted customers with product inquiries for enhanced shopping experience.
- Offered helpful advice on product selection, leading to increased sales.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Upheld company policies and procedures consistently for maintained standards of operation.
Greenway Grove Care Home
Care Assistant
Newton Mearns, East Renfrewshire
2016.03 - 2017.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
Housekeeper
Bupa
Barrhead, East Renfrewshire
2008.05 - 2009.08
- Made beds daily to ensure a neat bedroom area.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Promoted safety through checking household appliances to prevent potential hazards.
- Assisted in organising social events at home leading to successful gatherings.
- Managed waste disposal effectively for a cleaner environment.
- Ran errands as needed contributing to smooth household operations.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Maintained high hygiene standards for improved living conditions.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Communicated with other staff to determine best use of resources and guest care.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Delivered faultless cleanliness standards and exceptional guest care.
- Proactively identified changing housekeeping needs to provide reliable and attentive service.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
Education
Bachelor of Arts - Childhood and Primary Studies
University of Strathclyde
Glasgow 2008.09 - 2014.09
Higher National Diploma - English
St Luke's High School
Barrhead, East Renfrewshire 2007.08 - 2008.08
Certificate of Higher Education - Businesss Management
St Luke's High School
Barrhead, East Renfrewshire 2007.08 - 2008.08
Certificate of Higher Education - Psychology
St Luke's High School
Barrhead, East Renfrewshire 2007.08 - 2008.08
Certificate of Higher Education - Modern Studies
St Luke's High School
Barrhead, East Renfrewshire 2007.08 - 2008.08
Certificate of Higher Education - Administration
St Luke's High School
Barrhead, East Renfrewshire 2007.08 - 2008.08
SVQ Level 2 - Mathematics
St Luke's High School
Barrhead, East Renfrewshire 2007.08 - 2008.08
Skills
- Reliable and trustworthy
- Behaviour modification techniques
- Dementia care expertise
- Risk assessment application
- Empathy for clients
- Infection control knowledge
- Self-Management
- Dealing with vulnerable clients
- Professional boundaries understanding
- Resilience in difficult situation
- Disability support
- Crisis intervention strategies
- Food Hygiene Certification
- Health and Safety regulations
- Suicide Prevention training
- Health and safety procedures
- Assertiveness
- Interpersonal relationships
- Mental health support
- Disability awareness
- Respect for diversity
- Time efficiency
- Initiative taking
- Communication proficiency
- Professional boundaries maintenance
- Resilience under pressure
- Ethical judgement
- Legislation knowledge
- Health and Safety Compliance
- Customer Service
- Communication skills
- Cultural awareness
- Interpersonal communication
- Resourcefulness
- Conflict Resolution
Certification
Emergency First Aid at Work qualification (2025/2026).
S.M.A.R.T Recovery Facilitator Training
Timeline
Mental heal and addiction support worker
SAMH
2018.08 - 2026.03
Care Assistant
Parkhouse Manor Care Home
2017.03 - 2017.09
Greenway Grove Care Home
Care Assistant
2016.03 - 2017.03
Customer service assistant
Morrisons
2009.08 - 2017.08
Bachelor of Arts - Childhood and Primary Studies
University of Strathclyde
2008.09 - 2014.09
Housekeeper
Bupa
2008.05 - 2009.08
Higher National Diploma - English
St Luke's High School
2007.08 - 2008.08
Certificate of Higher Education - Businesss Management
St Luke's High School
2007.08 - 2008.08
Certificate of Higher Education - Psychology
St Luke's High School
2007.08 - 2008.08
Certificate of Higher Education - Modern Studies
St Luke's High School
2007.08 - 2008.08
Certificate of Higher Education - Administration
St Luke's High School
2007.08 - 2008.08
SVQ Level 2 - Mathematics
St Luke's High School
2007.08 - 2008.08