Rosanna Dunlap
Kings Lynn,ENG
Summary
High-energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Versatile and talented, customer-service focused manager driven to provide the best service possible at all times.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
34
34
years of professional experience
Work History
Assistant Manager
Veterans of Foreign Wars Post 4548
Jacksonville, AR
08.2014 - Current
- Leader of team of four professionals.
- Coordinates employee work schedules ensuring 100% shift coverage while balancing work loads and synergizing team efforts.
- Manages inventory of food, beverage and other goods; identifies present inventory needs while projecting future needs by analyzing past sales trends.
- Oversees scheduling and planning of special events.
- Manages team during special events; facilitating guest events ranging from 10 to more than 100 attendees.
- Monitors various subcontractors responsible for cleaning, facility repair and landscaping. Ensures contract compliance.
- Coordinates recruiting efforts for the Veterans of Foreign Wars when necessary.
- Assists veterans in need with obtaining assistance from proper personnel or agencies when necessary.
Cook
Folk Cafe
Bury St. Edmunds, England
06.2023 - 08.2025
- Prepared diverse menu items following established recipes and presentation standards.
- Managed kitchen operations, ensuring cleanliness and organization of workspaces.
- Collaborated with team members to maintain efficient food preparation workflow.
- Assisted in training new kitchen staff on safety and cooking procedures.
- Monitored inventory levels, helping to manage stock and reduce waste.
- Implemented quality control measures to ensure food safety and hygiene standards.
- Communicated effectively with front-of-house staff for timely meal service coordination.
- Adapted recipes to accommodate dietary restrictions and customer preferences.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Monitored stock levels of food items and ordered more when necessary.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
Merchandiser
Home Depot
Casper, WY
10.2020 - 06.2023
- Organized product displays to enhance customer engagement and satisfaction.
- Managed inventory levels to ensure product availability on sales floor.
- Executed planograms to maintain visual merchandising standards and consistency.
- Assisted customers in locating products and providing product information.
- Collaborated with team members to optimize store layout for efficiency.
- Monitored stock rotation to reduce shrinkage and ensure freshness of products.
- Trained new staff on merchandising techniques and company policies.
- Participated in seasonal resets to align with promotional strategies and themes.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Performed regular price checks on select items throughout the store location.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Provided training and support for new staff members in regards to merchandising operations.
- Set up attractive window displays that encouraged customers to enter the store.
- Established processes for tracking damaged goods returns from retail outlets.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Coordinated promotional events such as special sales or clearance items.
- Researched new products to determine potential success in assigned stores.
- Monitored competitor activities in order to stay ahead of the competition.
- Cleaned and organized display cases, shelves and aisles.
- Placed prices and descriptive signage to enhance displays and promote items.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Built effective partner store relationships to improve customer satisfaction.
- Monitored weekly, monthly and quarterly achievement goals.
- Consulted with management and advertising teams to plan optimal promotions.
- Presented updated floor plans and design strategy to store management.
- Managed purchasing process for entire department.
Caregiver
Home Instead
Casper, WY
06.2020 - 10.2021
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules and ensured adherence to prescribed treatments.
- Coordinated transportation for clients to appointments and social activities.
- Maintained a clean and safe living environment for clients at home.
- Communicated effectively with family members regarding client needs and progress.
- Documented daily care activities and reported changes in client conditions.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Food Services
Cabot School District
Cabot, Ar
08.2015 - 05.2020
- Coordinated with vendors to arrange food services at scheduled walking events.
- Maintain accurate records of orders, deliveries and invoices related to food services activities.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Office Assistant
Veterans of Foreign Wars
Jacksonville , Ar
08.2014 - 07.2015
- Managed office supplies and inventory for Veterans of Foreign Wars operations.
- Scheduled appointments and maintained calendars for senior staff members.
- Assisted in organizing community events and meetings for local veterans.
Director
A+ Childcare North
Cabot, AR
05.2008 - 06.2014
- Managed team of ten childcare professionals.
- Oversaw construction and implementation of curriculum in four classrooms.
- Worked closely with parents recommending new methods of childcare or instruction improving the child's experience.
- Implemented strict safety and accountability guidelines ensuring staff and children were safeguarded; maintained incident free record.
- Created employee performance review methods ensuring a first rate staff.
- Rolled out new employee conduct and training requirements increasing team efficiency.
- Oversaw coordination with local and state childcare requirements working closely with the Arkansas Department of Human Services ensuring 100% compliance with regulations.
Director/Teacher
Mildenhall Fun Days Daycare
Mildenhall, U.K.
06.2002 - 10.2004
- Managed team of five professional childcare providers.
- Responsible for staff scheduling and assignments.
- Safeguarded more than 30 children during daily operations.
- Directed implementation of curriculum and instruction requirements within each classroom.
- Oversaw the maintenance of the classroom and grounds environment ensuring child safety and 100% compliance with established policy and regulations.
Child Care provider
Child Development Center
RAF Mildenhall, U.K.
04.1998 - 09.2000
- Responsible for more than 12 children during daily operations.
- Implemented established curriculum, provided individual child assistance when needed.
- Worked closely with parents on at home care and instruction techniques while keeping them updated on child's progress at the development center.
- Planned and led small group field trips ensuring children were exposed to several types of stimulus and experiences.
- Maintained detailed paperwork in compliance with established policies.
Bartender
The West End Bar
Feltwell, U.K.
09.1997 - 04.1998
- Oversaw the opening and closing procedures for the bar.
- Maintained inventory of food and beverage items; restocking when necessary.
- Responsible for booking and coordinating live entertainment.
- Headed kitchen activities such as ordering of food items and menu planning.
Senior Classroom Assistant
The Montessori School
Cheterton, U.K.
09.1991 - 09.1997
- Supervised four junior classroom assistants ensuring adherence to curriculum and employee standards.
- Responsible for safeguarding the physical and emotional well-being of more than 35 students during daily operations.
- Implemented planned projects and activities which supported the established course curriculum.
- Delegated equipment maintenance activities to responsible junior assistants ensuring facility and equipment accountability and operability.
Education
Diploma - Nursery Nursing
King's Lynn College
Certificate - Montessori Assistants Course
The Maria Montessori Training Organisation
Certificate - Director Orientation A
Arkansas State University
Certificate - Director Orientation C
Arkansas State University
Certificate - Director Orientation Session B
Arkansas State University
Certificate - Childcare Participant and Billing Training
Arkansas Division of Child Care and Early Childhood Education
Certificate - PAS Basics
Arkansas State University
Certificate - Trainer Orientation One
Arkansas State University
Certificate - Room Arrangement: Setting the Stage
Arkansas State University
Certificate - Let's Explore Science!
Arkansas State University
Skills
- Supervision and training
- Sound judgment
- Time and Resource optimization
- Interpersonal skills
- Calm under pressure
- Complex problem solving
- Team player
- Hard worker
- Event coordination
- Team leadership
- Inventory management
- Staff scheduling
- Quality control
- Customer relationship management
- Visual merchandising
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Staff supervision
- Problem-solving
- Customer service and satisfaction
- Verbal and written communication
- Adaptability and flexibility
- Business development understanding
- Multitasking and organization
- Goal setting
- Meeting facilitation
Timeline
Cook
Folk Cafe
06.2023 - 08.2025
Merchandiser
Home Depot
10.2020 - 06.2023
Caregiver
Home Instead
06.2020 - 10.2021
Food Services
Cabot School District
08.2015 - 05.2020
Office Assistant
Veterans of Foreign Wars
08.2014 - 07.2015
Assistant Manager
Veterans of Foreign Wars Post 4548
08.2014 - Current
Director
A+ Childcare North
05.2008 - 06.2014
Director/Teacher
Mildenhall Fun Days Daycare
06.2002 - 10.2004
Child Care provider
Child Development Center
04.1998 - 09.2000
Bartender
The West End Bar
09.1997 - 04.1998
Senior Classroom Assistant
The Montessori School
09.1991 - 09.1997
Diploma - Nursery Nursing
King's Lynn College
Certificate - Montessori Assistants Course
The Maria Montessori Training Organisation
Certificate - Director Orientation A
Arkansas State University
Certificate - Director Orientation C
Arkansas State University
Certificate - Director Orientation Session B
Arkansas State University
Certificate - Childcare Participant and Billing Training
Arkansas Division of Child Care and Early Childhood Education
Certificate - PAS Basics
Arkansas State University
Certificate - Trainer Orientation One
Arkansas State University
Certificate - Room Arrangement: Setting the Stage
Arkansas State University
Certificate - Let's Explore Science!
Arkansas State University
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