Rosanna Davies
Salford
Summary
I am a dedicated and passionate professional with a strong background in the charity and non-profit sector, specialising in policy, stakeholder engagement, and community support. Holding an MA in Politics with a focus on public policy and local governance, I bring a solid understanding of community development and social impact to all aspects of my work.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Skills Advisor
The Growth Company
01.2025 - Current
- Comply with GMCA regulations and maintain ongoing communication with key stakeholders on skills, education, and employment policy.
- Monitor and share updates on changes to skills provision across Greater Manchester, including developments related to the Adult Skills Fund and Skills for England.
- Engage with businesses to encourage inclusive and diverse workplace practices, offering guidance on workforce development and upskilling opportunities.
- Work directly with clients to identify barriers to employment and explore pathways for skill enhancement.
- Ensure all client interactions and updates are accurately recorded in the CRM system, maintaining up-to-date and detailed records.
- Attend networking events to engage with stakeholders and effectively communicate available skills initiatives and opportunities.
Support Coordinator
Barnabus
Manchester
05.2024 - Current
- Manage a team of 40 volunteers, overseeing scheduling, training, and ongoing support to ensure high-quality service delivery. Achieved a 50% increase in volunteer retention through targeted initiatives.
- Coordinate housing referrals for rough sleepers, maintaining detailed case records and liaising with stakeholders to ensure timely, appropriate support.
- Provided holistic, person-centred support to individuals experiencing homelessness, signposting them to relevant services and addressing the complex barriers associated with entrenched homelessness.
- Conduct research and update safeguarding policies, ensuring compliance with current standards and best practices.
Receptionist
Holiday Inn
Manchester
09.2023 - Current
- Handled check-ins, check-outs, and guest complaints for up to 100 guests daily.
- Managed high volumes of phone calls and emails, ensuring a seamless flow of communication across the company and promptly addressing guest needs.
Administrative Assistant
Sedgwick
Cardiff
05.2023 - 09.2023
- Managed over 50 client calls and 200 emails per week, ensuring timely responses and facilitating successful claim resolutions. Maintained a professional and friendly tone whilst communicating with clients.
- Organised and took minutes in meetings, utilising Excel and Microsoft Office to analyse data and track project progress.
- Collaborated effectively with team members to maintain clear communication.
English Teacher
Media Kids Academy
Thailand
09.2022 - 04.2023
- Led an intensive English program for 100 students aged 12-17 across five classes, fostering skills in leadership, public speaking, confidence, and time management.
- Designed and maintained structured lesson planning and assessment processes, ensuring the timely and effective delivery of curriculum goals.
- Fostered class participation and critical thinking through interactive, hands-on assignments, promoting an inclusive and stimulating learning environment.
Barista
Gourmet Coffee
Cardiff
05.2022 - 09.2022
- Provided a welcoming atmosphere and high-quality service in a busy location, effectively managing solo shifts with bursts of up to 20 customers at a time.
- Managed stock intake and ensured compliance with safety and health regulations, handled cash transactions, and took responsibility for opening and closing the café.
Promoter
Madri
Manchester
03.2022 - 05.2022
- Promoted and upsold products at high-profile events attended by a diverse range of stakeholders, including influencers, creating strong brand awareness and engagement.
- Enhanced customer understanding through clear, detailed explanations of product features, leading to informed purchase decisions.
- Collected valuable customer feedback to support future marketing strategies and improve product positioning.
Bar staff
Verve Recruitment
Manchester
05.2019 - 05.2022
- Worked in busy events such as football games and concerts with crowds of up to 30,000 attendees, maintaining a calm and confident approach in a fast-paced environment.
- Multitasked efficiently, handling drink preparation, cleaning, stock management, and providing excellent customer service.
Retail Assistant
Debenhams
Cardiff
09.2018 - 03.2019
- Operated tills and conducted bra fittings in the lingerie department, providing personalised assistance to help individuals find the right fit and feel comfortable.
Barista
The Bridge Cafe
Cardiff
08.2018 - 03.2019
- Enhanced customer satisfaction by building rapport with regulars, engaging in friendly conversations to create a welcoming atmosphere.
- Demonstrated knowledge of various coffee blends, offering recommendations to elevate the customer experience.
Education
Master of Social Science - Politics
The University of Manchester
09.2023 - 09.2024
Bachelor of Arts - English Language and English Literature
The University of Manchester
09.2019 - 09.2022
A Levels - English, History, Media Studies, Welsh Bacc
St David's College
09.2017 - 08.2019
GCSEs -
St Cyre's School
09.2013 - 09.2017
Skills
- Interpersonal skills
- Customer Service
- Excel and Microsoft
- Problem-solving
- Critical and analytical thinking
- Organisation
- Leadership
- Teamwork
- Public speaking
References
References available upon request.
Volunteering
- Coffee4Craig (01/02/2025): Volunteer at a charity supporting rough sleepers and individuals facing housing insecurity by preparing hot drinks, serving food, and signposting them to relevant services and support.
- Women's Aid, Pankhurst Trust (04/10/2024 - 01/01/2025): Volunteer supporting survivors of domestic abuse.
- Invisible Cities, Manchester (06/01/2020 - 12/01/2021): Wrote blog posts documenting the journeys of individuals transitioning from homelessness to stability.
- Local Library (06/01/2017 - 09/01/2017): Volunteered at my local library, reading to children and promoting literacy in a supportive environment.
Timeline
Skills Advisor
The Growth Company
01.2025 - Current
Support Coordinator
Barnabus
05.2024 - Current
Master of Social Science - Politics
The University of Manchester
09.2023 - 09.2024
Receptionist
Holiday Inn
09.2023 - Current
Administrative Assistant
Sedgwick
05.2023 - 09.2023
English Teacher
Media Kids Academy
09.2022 - 04.2023
Barista
Gourmet Coffee
05.2022 - 09.2022
Promoter
Madri
03.2022 - 05.2022
Bachelor of Arts - English Language and English Literature
The University of Manchester
09.2019 - 09.2022
Bar staff
Verve Recruitment
05.2019 - 05.2022
Retail Assistant
Debenhams
09.2018 - 03.2019
Barista
The Bridge Cafe
08.2018 - 03.2019
A Levels - English, History, Media Studies, Welsh Bacc
St David's College
09.2017 - 08.2019
GCSEs -
St Cyre's School
09.2013 - 09.2017
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