Detail-orientated and organised professional with a background in health and social care. Skilled at relationship building and stakeholder management, Resourceful and proactive problem solver, committed to providing quality outcomes.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Lease and Tenancy Manager
Horizon Care and Education Group Ltd
Cannock, Staffordshire
11.2024 - Current
Responsible for managing leasehold portfolio of 330 supported accommodation, properties.
Building and maintaining relationships with landlords,
Overseeing all lease events and negotiating new leases, surrenders, and lease reviews,
Building relationships with property investors and landlords to source new properties.
Successful in implementing new onboarding procedure for properties to ensure compliance with Ofsted standards.
Awarded Colleague of the Month for resurrecting a new scheme consisting of supported accommodation apartments and staff space. When the purchaser pulled out, I was asked to source a replacement scheme. I successfully worked with broker, securing an investor for the same block, and negotiating new lease terms. The deal was completed within 6 weeks, meaning the original project was back on track, and the existing referrals were able to move in as planned.
Estates Coordinator
SK Group
Wolverhampton, West Midlands
06.2024 - 11.2024
Supported Head of Estates in managing portfolio of around 400 properties.
Monitored lease events, including breaks, rent reviews and expiries.
Improved processes to ensure rent reviews of freehold properties were captured in timely manner.
Liaised with solicitors on new leases and renewals.
Ensured service charges and rents were paid within prescribed timescales , taking responsibility for resolving any payment queries or disputes.
Analysed lease information to resolve queries on repair liability, rights of way, demise etc.
Supported Living Team and Property Transaction Manager
Voyage Care
Lichfield
01.2015 - 06.2024
Managed Supported Living Team, overseeing property sourcing, compliance and accounts.
Collaborated with internal teams to build demand pipeline for supported living referrals.
Developed and maintained relationships with housing providers.
Oversaw implementation of new strategy for property sourcing which improved quality of properties, and provided people we support with secure, long term housing solutions.
Successfully reprovisioned a portfolio of supported living properties that a housing provider served notice on, achieving the best outcomes for people we support. This was either through new properties, or negotiating new leases and SLAs with alternative housing partners.
Assisted operations teams with tenancy sign up processes, to ensure projects were delivered within deadlines.
Worked with other members of Commercial team to write business cases and board papers.
Managed leasehold portfolio; ensured leasehold events were monitored and reported on.
Coordinated disposal of redundant freeholds.
Sales Coordinator/PA to MD
A.I.D. Fuel Oils Ltd
Cannock
09.2013 - 12.2014
Analysed and reported on sales figures and trends.
Assisted MD with day to day running of office.
Achieved accreditation on procurement portals and FORS (Fleet Operators Recognition Scheme).
Fundraising Assistant
St Giles Hospice
Lichfield
05.2008 - 05.2010
Manged relationships with fundraisers.
Assisted in fundraising events.
Education
BA (Hons) - Business Management
Staffordshire University, Lichfield Campus
Lichfield
09.2010 - 05.2013
Skills
Relationship Management
Process Improvement
Health and Social Care
Proposal writing
Timeline
Lease and Tenancy Manager
Horizon Care and Education Group Ltd
11.2024 - Current
Estates Coordinator
SK Group
06.2024 - 11.2024
Supported Living Team and Property Transaction Manager