Rosa Wilson
Edinburgh,Mitlodian
Summary
Dynamic Team Leader with expertise in performance monitoring and staff development. Cultivates professional relationships to enhance team collaboration and resolve conflicts effectively. Drives service quality through a commitment to friendly and professional engagement.
Overview
1
1
Language
25
25
years of professional experience
Work History
Team Leader
City of Edinburgh Council
09.2001 - 08.2026
- Monitored staff performance and developed improvement plans.
- Resolved conflicts within the team amicably, maintaining harmony and collaboration.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Delivered quality service with friendly and professional demeanour.
Education
NVQ Level 3 - Managing in Care
SVQ Level 3 i care
Edinburgh01-2016
NVQ Level 3 - Managing in Care
The Open University
Edinburgh01-2014
Skills
- Staff performance management
- Performance monitoring
- Staff performance evaluation
- Quality service delivery
- Team leadership
- Team development
- Conflict resolution
- Professional relationship building
Languages
Spanish
First Language
Timeline
Team Leader
City of Edinburgh Council
09.2001 - 08.2026
NVQ Level 3 - Managing in Care
SVQ Level 3 i care
NVQ Level 3 - Managing in Care
The Open University