Rosa Romanucci
Cheshunt
Summary
Professional, enthusiastic and approachable with commitment to creating a welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist & Personal Assistant
Tavistock Dental
Bloomsbury, UK
12.2023 - 07.2025
- High end private dental practice in Bloomsbury
- Manage 11 senior dentists complex diaries and schedules
- Provide an exceptional service to patients
- Provide administrative support to the senior management team
- Complete data entry tasks whilst adhering to strict deadlines
- Over 30 positive Google reviews mentioning my name
- Handle appointment scheduling to ensure smooth daily operations
Client Service Manager
Trial Travel
, ITA
03.2021 - 10.2023
- Ensure full client (high net wealth) satisfaction transferring from Naples airport to private boats and Capri
- Use all of my Italian, English and Spanish speaking skills
- Coordinate with colleagues to ensure efficiency
- Help run high-rank persons (politicians, doctors, sports) hotel and Royal Palace conferences
- Consistently good feedback from customers and headhunted by several competing agencies
Dental Nurse & Receptionist
Bupa
08.2019 - 03.2021
- Company Overview: Dental service provider
- Outstanding service to patients
- Chair side assistance
- Charting
- Instrument Sterilisation
- Assisting in general dental procedures
- Scheduling appointments
- TLC calling clients
- Dental service provider
- Learned all the dental skills on-the-job without prior experience or studies
Assistant Shop Manager
Halo and Hutch
12.2016 - 08.2019
- Provide outstanding customer service
- Inventory management of shop products
- Co-ordinate the shop's daily cash flow with the manager
- Designing outfits for customers
- Managing the open/close
- Progressed from Sales Assistant to Assistant Shop Manager
Client Service Executive
Hoverfly Helicopter Transfers
05.2015 - 08.2016
- Provided outstanding hospitality to high wealth clientele when they arrived in Naples airport
- Took personal care of Paris Hilton, Fiona Swarovski and Piero Ferrari as they arrived
Education
Certificate of International Trade - Business
National Training Centre of Australia
Melbourne 08.2017 - 02.2018
English & Russian Language
University Orientale of Naples
Naples 09.2012 - 06.2014
Skills
- Microsoft Office
- Communication
- Presentation
- Client Services
- Project scheduling
- Data Entry
- Organisation
- Attention to detail
- Problem Solving
- Administration
- Adaptability
- Creative
Languages
English
Fluent
Italian
Native
Spanish
Fluent
Timeline
Receptionist & Personal Assistant
Tavistock Dental
12.2023 - 07.2025
Client Service Manager
Trial Travel
03.2021 - 10.2023
Dental Nurse & Receptionist
Bupa
08.2019 - 03.2021
Certificate of International Trade - Business
National Training Centre of Australia
08.2017 - 02.2018
Assistant Shop Manager
Halo and Hutch
12.2016 - 08.2019
Client Service Executive
Hoverfly Helicopter Transfers
05.2015 - 08.2016
English & Russian Language
University Orientale of Naples
09.2012 - 06.2014
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