Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Rory Philbin

Manchester,Cheshire

Summary

Results-driven Operations Manager skilled in optimising workflows and improving team performance across multiple departments. Implements process improvements that enhance efficiency and maintain high standards of operation. Adapts quickly to changing environments, fostering a proactive approach to challenges.

Overview

13
13
years of professional experience

Work History

Operations Manager

DHL Express
Manchester
08.2022 - Current
  • Oversee operational processes, maintain high standards, and drive KPI targets.
  • Daily reporting, clear communication skills.
  • Relationships with key stakeholders, such as sales and customers, should be maintained to address any issues that arise.
  • Improving processes whilst adhering to a budget.
  • Create a safety culture within the workplace to allow a safe working environment.
  • Hosting hospitality events with stakeholders.
  • Being adaptable and open to change in a fast-paced working environment.

Operations Supervisor

DHL
Manchester
09.2019 - 08.2022
  • Supervised team operations, optimising workflow and increasing efficiency across multiple departments.

Receptionist

DHL Express
Manchester
10.2017 - 09.2019
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Welcomed customers and clients in friendly, positive manner.

Sales Assistant

JD Sports
Stockport
09.2012 - 08.2016
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Handled customer enquiries, providing prompt responses to questions about products and services.

Education

A-Levels - Business Management

Manchester Metropolitan University
Manchester, England
2018

Skills

  • Operational efficiency
  • Budget management
  • Performance monitoring
  • Safety compliance
  • Process improvement
  • Leadership skills

Interests

  • My hobbies and interests are based around being active and travelling I like to spend my spare time playing football, padel and going to the gym I live for exploring new cultures and exploring the unknown

Timeline

Operations Manager

DHL Express
08.2022 - Current

Operations Supervisor

DHL
09.2019 - 08.2022

Receptionist

DHL Express
10.2017 - 09.2019

Sales Assistant

JD Sports
09.2012 - 08.2016

A-Levels - Business Management

Manchester Metropolitan University
Rory Philbin