Rory McLaren

Ensuring delivery of premium hospitality experiences across race days, private events, and corporate functions at two of Scotland’s leading racecourses and various other exceptional venues in Scotland. Ensuring exceptional service for VIP guests, sponsors, and high-profile clients in a fast-paced, customer-focused environment.

• Proficiencies in setup, service delivery, and breakdown for major race events at Musselburgh and Perth racecourses
• Employee/Star of the month 2 months into employment.
• Adept knowledge of on-day internal operations of vast majority of areas at Musselburgh Racecourse
• Monitored service quality, guest feedback, and compliance with licensing, health & safety, and food hygiene regulations.
• Handle VIP guest relations and conflict resolution with professionalism, discretion, and attention to detail.

• Delivered excellent shopping experiences, enhancing customer loyalty and retention.
• Maintained store organisation and cleanliness to create an inviting environment.
• Worked weekends and during academic holidays in Bakery Department of renowned supermarket.

• Represented university in ambassadorial capacity, enhancing institutional visibility.
• Assisted with large-scale events, including open days and virtual gatherings.

• National Youth Project run by Young Scot and Zero Waste Scotland to influence young people to stop littering and educate current generations on how to reduce carbon footprints. 1 of 15 people chosen to participate.
• Assessed or proposed sustainability initiatives by considering cost-effectiveness, technical feasibility and acceptance.
• Collected data, evaluated trends and authored in-depth reports detailing findings and proposing recommendations for each issue.