RORY KEENAN
Inverness
Summary
I am a liberal, committed and enthusiastic individual who enjoys working within a team or on my own in a fast paced environment. My strong points are my I.T. Skills, communication skills, teamwork skills, problem solving abilities and my attention to detail when it comes to gathering/presenting information accurately. With an approachable and friendly persona, I am easy to interact with and very eager to learn/develop new skills as I gain experience. I’m very reliable when set Individual working tasks and will always do my upmost to complete these to a high standard within set timescales.
Overview
5
5
years of professional experience
Work history
Parts Apprentice
Arnold Clark
Inverness
09.2019 - 03.2022
- Attended necessary training and completed assessments on time. (Time-management skills)
- Engaged in team discussions, meetings and training to learn/develop new skills. (Highly motivated)
- Shadowed senior team members to observe established processes and best practices (Teamwork skills)
- Used various I.T. Systems to learn set processes such as the need to update stock systems regularly, booking in deliveries and create data reports. (I.T. Skills)
Parts advisor
Arnold Clark
Inverness
03.2022 - Current
- Ordering parts stock by using conditional formatting and formulas to create stock orders through excel. (Excel proficiency)
- Creating advertisement promotions through PowerPoint / word365 to gauge/increase customer sales. (I.T. & Creativity skills)
- Dealing with returns, warranties and chasing/issuing credits which were all done through various I.T. Systems. (I.T. Skills)
- Identified customer parts requirements and provided potential alternatives if availability issues arise. (Problem solving abilities)
- Answering calls to customers whilst providing excellent customer service and making sure they leave fully satisfied. (Communication skills)
Tyre Specialist
Arnold Clark
Inverness
07.2023 - Current
- Controlling a Tyre Stock Profile to care for 8 local branches and trade customers (Trustworthy)
- Managing obsolete tyre stock, ordering and returning of tyre stock (Management skills)
- Responsible for reaching a tyre profit targets and providing gathered totals in chart form to management for review (Excel proficiency)
- Dealing with returns, warranties and issuing/chasing credits (I.T. Skills)
Education
Charleston Academy
Inverness Skills
- Excel proficiency
- IT Skills
- Teamwork abilities
- First Aid and CPR certified
- Fire Warden certified
- Problem-solving
- Communciation skills
- Time management
Accomplishments
Level 3 Modern Apprenticeship in vehicle parts operations at SCQF Level 6 (Achieved)
Upon completion of this apprenticeship, I am certified the following also:
- Diploma in Vehicle Parts Principles at SCQF Level 6
- SVQ Vehicle Parts Operations at SCQF Level 6
- First Aider Certificate / Fire Warden Certificate
- Control of contractors at work Certificate
- Given a mentor role by management
Timeline
Tyre Specialist
Arnold Clark
07.2023 - Current
Parts advisor
Arnold Clark
03.2022 - Current
Parts Apprentice
Arnold Clark
09.2019 - 03.2022
Charleston Academy
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