Rory Jenkins

• Worked in a 360 recruitment environment specialising in contract placements for Microsoft D365 professionals across multiple industries.
• Developed new business opportunities by proactively identifying and engaging hiring managers within large organisations.
• Built and maintained strong relationships with clients, acting as a trusted recruitment partner throughout the hiring process.
• Managed the full recruitment lifecycle, from business development and candidate sourcing through to placement and post-placement relationship management.
• Established and expanded a network of D365 contractors, maintaining regular contact to understand availability, skills, and market trends.
• Sourced, screened, and qualified high-calibre professionals against client requirements, ensuring strong technical and cultural fit.
• Secured 2 large consultancy clients within 5 months of new role

Manager – Youngs
The Crown - Twickenham

As a venue manager of a high-traffic hospitality business, I was responsible for the full operational and commercial performance of the establishment. This role sharpened key competencies highly relevant to sales — including customer engagement, team motivation, upselling strategy, and revenue management.

Key Responsibilities & Achievements:

• Led a team of 20+ front-of-house and kitchen staff, driving performance through clear KPIs, coaching, and daily goal setting.
• Developed and implemented upselling initiatives that increased average customer spend by 15% over previous year.
• Built strong customer relationships through personalized service, leading to a 4.5-star Google rating and repeat business growth.
• Managed supplier relationships and negotiated pricing and delivery terms.
• Oversaw budget planning, stock control, and cost reporting to optimize profitability and efficiency.
• Designed and executed local marketing promotions and loyalty incentives that contributed to a rise in off-peak sales.
• Delegated tasks efficiently to maximise productivity.

• End to end project management on client consultancy briefs including agency reviews and marketing excellence training programmes
• Generating new leads for elearning product sales through outbound calling and outreach
• Manage a pipeline of prospective clients and leads through CRM
• Building relationships with C-suite level executives, nurturing warm leads
• Inputting into strategic responses to each client challenge and shadowing a highly experienced team of Lead Consultants
• Supporting Lead Consultants as required, including attending client and communication agency meetings
• Key point of liaison with clients, agencies, and any additional stakeholders
• Document and materials control and distribution
• Meeting scheduling and itinerary development
• Drafting briefs and agendas
• Relationship management - maintaining contact and dialogue with key staff at communications agencies
• Assisting the events team in the delivery of training seminars and networking events
• Database management
• Fielding media calls appropriately

• Built lasting relationships with clients through customer service interactions.
• Set up appointments with potential and current customers to discuss new products and services.
• Worked to meet monthly sales targets.
• Increased revenue by acquiring new customers and determining needs to offer relevant products.
• Resolved customer concerns promptly to maintain satisfaction.
• Developed new business by networking with valuable customers.
• Responded to telephone and in-person requests for information.

• Identified potential customers and approached to buy artwork.
• Proactively sought and engaged new customers, developing into profitable, long-term accounts.
• Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
• Fostered positive relationships with customers, enhancing loyalty and retention.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.