Rory Bradley
Venezia,Italia
Summary
A dedicated professional with expertise in leadership and supervision, problem-solving, and customer service excellence. Demonstrates strong teamwork and communication skills, effectively resolving conflicts and training staff to achieve goals. Committed to driving success through innovative solutions and continuous improvement.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Deputy Head Cabin Steward
Venice Simplon Orient Express
Venice, Italy
03.2017 - 04.2025
- Assisting the Head Cabin Steward in overseeing a team of 27 cabin stewards, ensuring seamless and efficient service delivery to guests.
- Managing cabin maintenance and housekeeping operations, maintaining impeccable standards of cleanliness, order, and presentation.
- Providing exceptional customer service, anticipating guest needs and resolving issues promptly and professionally.
- Supervising the setup of cabins for both daytime and nighttime configurations, adhering to specific brand standards and guest preferences.
- Assisting with training new cabin stewards on service protocols, safety procedures, and company policies.
- Maintaining inventory of cabin supplies and amenities, ensuring adequate stock levels and minimizing waste.
- Collaborating with other departments, including train management, to provide a cohesive and exceptional guest experience.
- Ensured adherence to all health, safety, and security regulations.
- Aiming to achieve NPS and LQA targets.
- Collaborating with ground teams to ensure smooth and efficient guest check-in and check-out procedures.
- Acting as Head Cabin Steward in their absence, taking full responsibility for all cabin operations, team management, and guest satisfaction.
Chef De Rang
The Balmoral, A Rocco Forte Hotel
Edinburgh, United Kingdom
11.2021 - 03.2022
- Provided impeccable fine-dining service to guests in a high-volume, luxury restaurant setting, consistently exceeding expectations and contributing to a positive dining atmosphere.
- Collaborated closely with the Restaurant Manager and Sommelier to ensure smooth and efficient service, proactively addressing guest needs and maintaining seamless communication.
- Expertly presented and served a seasonal tasting menu, demonstrating a thorough understanding of each dish's ingredients, preparation methods, and recommended wine pairings.
Lead Steward
Northern Belle
Carnforth, United Kingdom
01.2020 - 03.2020
- Delivered impeccable fine-dining service to guests, adhering to the highest standards of presentation, timing, and attentiveness.
- Prepared and served a wide range of beverages, including cocktails, spirits, and hot drinks, with precision and attention to detail.
- Supervised a carriage team, delegating tasks effectively, monitoring performance, and ensuring that all duties were completed to the highest standard.
- Provided guidance and training to junior stewards, fostering a positive and supportive team environment.
- Ensured that the carriage was maintained in a pristine condition throughout the journey, paying close attention to cleanliness, organization, and presentation.
Chef De Rang
Fonab Castle Hotel & Spa
Pitlochry, United Kingdom
01.2017 - 05.2017
- Served traditional afternoon tea in the hotel's lounge, attending to all details of the service, including tea selection, sandwich preparation, and pastry presentation.
- Maintained in-depth knowledge of all menu items, ingredients, and preparation methods across all dining outlets, accurately answering guest questions and providing insightful recommendations.
- Presented and served an 8-course tasting menu in the fine dining restaurant, demonstrating comprehensive knowledge of each dish and its preparation.
Food & Beverage Steward
Belmond Royal Scotsman
Edinburgh, United Kingdom
03.2016 - 11.2016
- Provided impeccable breakfast, lunch, and dinner service in the onboard dining carriages, attending to all guest needs and ensuring a seamless dining experience.
- Assisted with restaurant mise en place, preparing the dining carriages for service and ensuring all necessary equipment and supplies were readily available.
- Served pre-dinner and post-dinner drinks and canapés in the bar carriage, creating a sophisticated and enjoyable atmosphere for guests.
- Provided impeccable afternoon tea service in the bar carriage, attending to all details of the service, including tea selection, sandwich preparation, and pastry presentation.
- Proactively addressed guest needs and resolved any issues or complaints promptly and professionally.
- Adhered to all safety regulations and procedures, ensuring the safety and comfort of all guests
Education
Level 2 - Hospitality Food and Beverages
City & Guilds
Southport, Sefton 01.2013 - 01.2016
Skills
- Leadership and supervision
- Problem-Solving
- Customer Service Excellence
- Teamwork & Communication
- Conflict Resolution
- Staff Training
sections.external_links.name
Personal Information
- Date of birth: 06/24/97
- Nationality: Irish
Affiliations
- Travel
- Music
- Football
Certification
Nominated five times for "Outstanding Employee" by Leading Quality Assurance.
Timeline
Chef De Rang
The Balmoral, A Rocco Forte Hotel
11.2021 - 03.2022
Lead Steward
Northern Belle
01.2020 - 03.2020
Deputy Head Cabin Steward
Venice Simplon Orient Express
03.2017 - 04.2025
Chef De Rang
Fonab Castle Hotel & Spa
01.2017 - 05.2017
Food & Beverage Steward
Belmond Royal Scotsman
03.2016 - 11.2016
Level 2 - Hospitality Food and Beverages
City & Guilds
01.2013 - 01.2016
Similar Profiles
Emiliano BernardiEmiliano Bernardi
Conductor at Orient Express SpaConductor at Orient Express Spa
Jason XueJason Xue
Cashier at Orient House ExpressCashier at Orient House Express
Yacouba BabyYacouba Baby
Country General Manager at Simplon MaliCountry General Manager at Simplon Mali