Summary
Overview
Work History
Education
Skills
Professional Development
Professional Highlights
Keyareasofexpertise
References
Languages
Timeline
Generic

Roopak VS

Technical Delivery Manager
Reading

Summary

Sensible Technical Delivery Manager consistently provides realistic, actionable plans guaranteed to grow satisfied client bases. Balances superlative performance frameworks with rational production realities. Over-delivers on customer expectations by accurately aligning promises with available resources and foreseeable obstacles.

Overview

19
19
years of professional experience

Work History

Technical Delivery Manager

Tech Mahindra & Hutchison3G UK Ltd(client)
6 2014 - Current
  • Managed delivery of iPads rollout into ~300 stores, managing build using MS Intune
  • Managed transition for new hardware rollout and break-fix partner
  • Managed working with Multi SI environment - DEV,SIT,BRT,UAT,Pre-Prod,Pilot,Prod
  • Managed solution for Wi-Fi based receipt printers and PEDs for cloud-based POS solution
  • Facilitated multiple workshops over 2-month period to discuss different device options and agree peripherals for integration with Point of Sale in Retail Stores
  • Technical Expert for the store Gold Build and Peripherals rollout and Break-fix discussion with the vendors
  • Ensure completion of deliverables, managing schedules and meeting milestones
  • Manage implementation, acting in the role of project manager and functional consultant
  • Activities include, but are not limited to: leading project calls, understanding and analysing client, providing guidance on optimal configuration options to meet client needs, managing third-party, training clients and preparing for deployment - all within defined timeframe of completion
  • Keep clients, including Executive Sponsors, and management informed of implementation activities and progress through regular communications, meetings and status reports, and by reporting exceptional circumstances in a timely manner to ensure successful and timely implementation
  • Maintaining customer relationship to achieve long-term retention & satisfaction
  • Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early
  • Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients
  • Collaborate with other members of the implementation team to develop and deliver web-based training/presentations
  • Contribute to special projects as needed to ensure successful deployments, improved internal processes/methodologies and on-going retention/satisfaction of client base
  • Accurately track project time allocation on a daily basis.
  • Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
  • Increased project visibility for stakeholders with transparent reporting on status updates and progress metrics regularly.

Technical Project Manager

Tech Mahindra & Hutchison3G UK Ltd(client)
05.2011 - 05.2014
  • Managed analysis, design, implementation and rollout of Gold Build Image for UK and Ireland Own Retail tills in the retail estate
  • Responsible for safe delivery of projects to schedule and cost
  • Manage Project Teams from project initiation through to Project completion
  • Providing leadership to internal project teams and clients
  • Manage the Project costs and create monthly reports, including profit and loss
  • Reporting project progress to a project sponsors & senior management
  • Promptly escalating any quality or integrity issues
  • Identifying project risks and planning with appropriate people to resolve them
  • Responsible for Project definition, process management, documentation and resource allocation
  • Involved in disk cloning on WinPOS Ready 2009, IE compatibility, windows locking down and UI interface using VB scripts.
  • Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
  • Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
  • Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.

Technical Lead

IBS Software Services
04.2005 - 04.2011
  • Worked as a key resource, in Retail-J configuration for stock management
  • Was involved in requirement analysis, design and from its initial phase of development
  • Handled modules in automated promotions, POS Workflow with guided contract tariffs.
  • Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
  • Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.

Education

Bachelor of Technology in Computer Science & Engineering -

Cochin University

Skills

Java

Professional Development

  • Prince2 Practitioner
  • Advanced java course on J2EE - NIIT, India (2005)
  • SUN Certification in Java 2 Programming (SCJP) 1.5

Professional Highlights

  • 19+ years of IT projects experience of which 9+ years working as Technical Delivery Manager.
  • The extensive and diverse experience involves system study, project management, requirements capturing, design, and development, customization of applications and implementation stages of various projects covering Retail Telecom, POS, and Travel domain.
  • Willing to take responsibility for delivery of all aspects of assigned Projects.
  • Experience of planning & managing projects lasting from a few weeks to 12 months.
  • Ability to work to tight timescales and key milestones.
  • Highly numerate and analytical.
  • Creative thinker, excellent communicator and influencer.
  • Experience in managing IT projects.
  • Knowledge of using Agile project management methodology.
  • Successfully manage multiple/simultaneous implementations by continually motivating clients, ensuring project timelines are met, and client and/or partner issues are addressed.
  • Finalised new set of store peripherals for inclusion across all Three UK stores and secured competitive pricing from vendors including HP, Barclaycard, Motorola, Fujitsu, Oracle by conducting detailed analysis and facilitating stakeholder workshops to agreed future deal with vendors.
  • First 6 years in a product company and later 6+ years in a Service company, hence having a blend of both Product and Service industry experience.
  • Quick to understand the business, requirements and formulate the solution and determined to get the final results as expected.
  • Preparing Project plan and leading the development team of 6-10, both offshore and onsite.
  • Status Tracking and reporting to customer to ensure timely deliveries.
  • Review and Integration testing of completed modules.
  • Strong analytical, technical and problem solving skills with a reputation of self-motivated, committed, hardworking team player.
  • Rated as Top-Band Performer for systematic, organized, dedicated & sincere hard work
  • Techno-functional expert for the retail telecommunication channel.
  • Worked for multiple implementations with different customers.
  • Have trained and mentored 10+ team members
  • Experience in Software Architecture, Design and writing technical specifications
  • Product experience in Oracle Xstore, Oracle Retail-J, IBS iCargo
  • Programming experience in Java, J2EE, Struts, JSP, XML, SQL, PL/SQL, Unix, Oracle and SQLServer databases, J2EE containers - Tomcat and Weblogic.

Keyareasofexpertise

  • Software Development Life Cycle
  • Managing Onshore and Offshore Teams
  • Automation
  • IT Operations & System
  • Code Development & Deployment
  • Budgeting
  • Data Management & Analysis
  • Stakeholder Engagement
  • Risk Management
  • Cross-Team Collaboration
  • Diagnostic & Issue
  • Resourcing
  • Prioritizing tasks
  • Requirements & User Stories
  • Code Reviews
  • Leadership
  • POS Gold Build
  • Planning
  • Support Peripherals selection
  • Store Rollout and Break-fix

References

Available on request.

Languages

Malayalam
Native language
English
Advanced
C1
Hindi
Advanced
C1

Timeline

Technical Project Manager

Tech Mahindra & Hutchison3G UK Ltd(client)
05.2011 - 05.2014

Technical Lead

IBS Software Services
04.2005 - 04.2011

Technical Delivery Manager

Tech Mahindra & Hutchison3G UK Ltd(client)
6 2014 - Current

Bachelor of Technology in Computer Science & Engineering -

Cochin University

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Roopak VSTechnical Delivery Manager