Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Roopaja Nair

Feltham,United Kingdom

Summary

Dedicated professional with a strong foundation in team leadership and communication, complemented by expertise in conflict resolution and complaint handling. Proficient in the Microsoft Office Suite, with a keen ability to manage time effectively and multitask efficiently. Committed to promoting positive behaviour support and safeguarding awareness, while adept at public interaction and ensuring safety through basic first aid and manual handling skills. Aspires to leverage these competencies towards enhancing organisational efficiency and fostering a supportive work environment.

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 1 years of experience building community and developing social skills through incremental therapeutic techniques and 4 years experience working in customer service.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Support Worker

Health + Care Ltd
London
03.2024 - 05.2025
  • Administer prescribed medications as per care plans and under supervision.
  • Provide emotional reassurance and companionship.
  • Organise or accompany residents on outings, appointments, or social activities.
  • Maintain up-to-date daily logs, incident reports, and care notes.

Customer service executive

Victoria and Albert Museum
London
03.2023 - 02.2024
  • Provided a warm welcome to visitors and ensured secure handling of personal belongings.
  • Managed multiple tasks simultaneously while maintaining discretion and professionalism.

Team Member

Plant London
07.2023 - 11.2023
  • Resolved customer complaints promptly and upheld cleanliness and safety standards.
  • Worked collaboratively to meet service targets and enhance customer experience.

Team Member

St. Mary's University
London
01.2023 - 03.2023
  • Supported food and beverage operations efficiently.
  • Ensured timely service while handling customer queries and feedback professionally.

Airport Service Agent Internship

Cochin International Airport
Cochin
11.2019 - 12.2019
  • Assisted passengers with flight details, baggage, and boarding processes.
  • Managed VIP/priority services and resolved customer issues under pressure.

Education

Bachelor of Business Administration -

MATS University
06.2017 - 06.2020

IATA-UFTAA Diploma - Travel & Tourism

IATS Kerala
09.2017 - 12.2019

Skills

  • Basic First Aid
  • Manual Handling
  • Positive Behaviour Support (PBS)
  • Team Leadership
  • Microsoft Office Suite
  • Safeguarding Awareness
  • Conflict Resolution
  • Complaint Handling
  • Time Management
  • Multitasking
  • Communication
  • Public Interaction

Languages

English
Fluent
Hindi
Native

Timeline

Support Worker

Health + Care Ltd
03.2024 - 05.2025

Team Member

Plant London
07.2023 - 11.2023

Customer service executive

Victoria and Albert Museum
03.2023 - 02.2024

Team Member

St. Mary's University
01.2023 - 03.2023

Airport Service Agent Internship

Cochin International Airport
11.2019 - 12.2019

IATA-UFTAA Diploma - Travel & Tourism

IATS Kerala
09.2017 - 12.2019

Bachelor of Business Administration -

MATS University
06.2017 - 06.2020
Roopaja Nair