Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Roohina Shaikh

Roohina Shaikh

London,Barnet

Summary

Compassionate Care Worker with extensive experience in disable patient care. Effectively and efficiently carries out varied general care duties. Delivers best possible safety and wellbeing at all times in line with company's policies. Handles basic household tasks and provides companionship for healthy interdependence. Focused social work associate driven to deliver attentive companionship and care. Firm understanding of accessibility needs and resources. Equipped to offer flexible and adaptable attitude supported by creative problem-solving and emotional intelligence. Compassionate Care Support Worker accustomed to monitoring and promoting client well-being. Coordinates appointments and transportation to support needs. Caring and communicative with high-level emotional intelligence. Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team. Experienced and knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Care Support Worker

Imperial Oldage Home
Valsad, India
01.2022 - 06.2023
  • Prepared tasty and healthy meals to meet dietary requirements.
  • Delivered on care plan goals while responsibly managing client budget.
  • Offered clinical support from wound care to medication administration.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Monitored patient symptoms and progress to boost health outcomes.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.

Customer Service Manager

Sana Auto
Umbergaon, India
06.2012 - 08.2019
  • Delivered feedback constructively to enhance staff performance.
  • Implemented personal development programmes to enhance staff capabilities and satisfaction.
  • Planned staff rotas to meet customer needs whilst remaining under budget.
  • Reviewed processes and practices regularly to achieve business goals.
  • Reviewed customer agreements to verify current and correct data and supporting documentation.
  • Analysed statistics and KPIs to identify potential service improvements.
  • Improved customer service experiences to facilitate organic growth and loyalty.
  • Communicated courteously with customers by telephone and email.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Documented department data and compiled accurate reports.
  • Worked closely with finance team to manage sales revenue reporting and accruals.
  • Sought customer feedback and applied data to inform service-level improvements.
  • Recommended cost-reduction initiatives to optimise budget.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Recruited customer service team members and mentored in company policies and best practices.

Education

Master of Business Administration - General

University of Sunderland
City of London
10.2010 - 03.2012

Skills

  • Personal hygiene assistance
  • Elderly care
  • Disability support
  • Medication administration
  • Activities of Daily Living
  • Patient safeguarding
  • Risk assessments
  • Mental health support
  • Service needs assessment
  • Safeguarding knowledge
  • Conflict management

Languages

English
Upper intermediate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Care Support Worker

Imperial Oldage Home
01.2022 - 06.2023

Customer Service Manager

Sana Auto
06.2012 - 08.2019

Master of Business Administration - General

University of Sunderland
10.2010 - 03.2012
Roohina Shaikh