Ronnette Greenidge
Summary
Proven team player with strong ability to work independently and deliver high-quality results. Exceptional attention to detail and adaptability in diverse situations. Quick learner with excellent interpersonal and organizational skills.
Overview
18
18
years of professional experience
Work history
Travel Consultant
The Flight Centre Uk
London
07.2024 - 05.2025
- Coordinated transportation arrangements to ensure seamless journeys for clients.
- Handled complex itineraries for diverse clients, including individuals and corporate groups.
- Served as primary contact for clients planning holidays, addressing issues during trips.
- Booked flights, hotels, and tours tailored to client preferences.
- Offered personalised travel advice to enhance holiday experiences.
- Implemented effective communication skills to strengthen client relationships.
Customer Care Colleague
Barclays Bank PLC
03.2015 - 02.2024
- As a Customer Care Colleague, I assisted customers with their day to day banking by making deposits and withdrawals and facilitating payments be it either domestic or international.
- I also assisted customers in booking appointments to open new accounts or to speak about any issue they may have had with their accounts.
- Using my interpersonal skills I was able to build rapport with customers which in turn gave them the confidence to seek help with their banking needs and give them the reassurance of ensuring that tasks will be completed in a timely manner.
- I also aided in the upskilling of new staff. This was done by teaching them how to use the systems on the counter to make payments and also accessing customer accounts and maintaining customer details such as change of name and contact details.
- I served as a first point of contact for all customers be it either in the branch or telephony.
Tour Representative
Sun Companies Inc
02.2010 - 05.2014
- As a tour representative I was responsible for meeting guests at the airport upon arrival and ensuring that they were successfully transported to their desired accommodation.
- I also met with clients at their hotel to give them a brief welcome meeting and provide them with any information necessary for the duration of their stay including personal security.
- Assisted in the booking of any tours and excursions desired.
- I successfully managed the concierge desk whilst providing precise and concise information. This also included the management of appointment diaries. I also made bookings for various tours and excursions and restaurant reservations.
Passenger Services Agent- Virgin Atlantic
Caribbean Aircraft Handling
11.2007 - 07.2009
- Completed the check in application for passengers with the use of the GUI system for check in process.
- I used my interpersonal skills to build rapport with the customers in order to ensure that they experienced a smooth check in process.
- I also served as a baggage agent ensuring that all bags were labeled correctly and were loaded onto their designated flights.
- I was a first point of customers upon arrival at the airport and ensured all their needs were met.
Education
Master of Arts - Diplomatic Studies
University of Westminster
LondonBachelor of Arts - French, Spanish and International Relations
University of The West Indies
JamaicaSkills
- Customer service
- Organization
- Rapport Building
- Time Management
- Diary Planning
- Teamwork
- Microsoft Office Management (Word, Excel and Database Management)
- Travel booking
- Itinerary planning
- Complaint resolution
Languages
Competent in French and Spanish
Timeline
Travel Consultant
The Flight Centre Uk
07.2024 - 05.2025
Customer Care Colleague
Barclays Bank PLC
03.2015 - 02.2024
Tour Representative
Sun Companies Inc
02.2010 - 05.2014
Passenger Services Agent- Virgin Atlantic
Caribbean Aircraft Handling
11.2007 - 07.2009
Master of Arts - Diplomatic Studies
University of Westminster
Bachelor of Arts - French, Spanish and International Relations
University of The West Indies
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