HEAD-Customer Care Manager
Bullet Logistics India Pvt Ltd
Bangalore , India
10 2021 - 6 2023
- Good relationship with customers and coordination withcustomer for better service
- Checking profit and loss for the customer
- Ex: As lead, I managed and mentored a team of 4 staffs across Backend
- Ex: As an effective communicator, I developed anddelivered monthly strategy presentations
- Ex: As a server, I delivered exceptional customer experiences andwas consistently rated9/10 by customers who filled in our servicesurvey.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.