RONIT GOUD

A. I worked as an AI Contributor (Languages: English) with Appen Limited

Responsibilities: -

• To improve the quality of the responses generated by a Large Language Model (LLM).

• To evaluate the model’s generated responses and provide ratings on several specific quality signals, and decide which response is of higher quality overall.

• Create a prompt on the basis of category and subcategory, and Difficulty Levels.

• Rate each response on six Dimensions (Coherence, Factuality, Instruction Following, Language Fluency, Presentation, and Tone).

• Indicate which response is preferred (better) overall, and provide justifications. • Improve the preferred response.

B. Worked as a Voice AI Contributor (Language: English) with Appen Limited.

Responsibilities: -

• To contribute for enhancing the speech recognition technology for AI voice activated system.

• Speak to Chatbot to prompt to record and get answers and recommendations.

• Calls and messages to prompt to record and get answers and recommendations.

• Music and dictation to prompt to record and get answers and recommendations.

C. Worked as a Transcription (Language: English) with Appen Limited.

Responsibilities: -

• Transcribe audio files for automatic speech recognition model.

• To correct the pre-transcriptions and add the tags for speech, non-speech noise, and no speech. D. Worked as a Data Annotation Processor (Language: English) with Appen Limited.

• As a Salesforce Administrator and member of the Business Support team, I act as the primary point of contact for Salesforce-related issues, queries, and implementations
• My role focuses on maintaining and optimizing Salesforce to meet business needs efficiently
• User Onboarding & Support: Managing client onboarding to the Customer Community Portal and providing ongoing support for users
• Process Automation: Designing declarative automations using Salesforce Flows and creating SOQL queries for data management and scheduled reporting
• Collaboration: Working closely with internal teams and stakeholders to gather requirements, analyze needs, and deliver tailored Salesforce solutions
• API Management/Testing: Maintaining and updating API certificates to ensure reliable system integrations and also used SOAPUI for API Testing
• User Experience Optimization: Customizing Salesforce with page layouts, record types, and Lightning App Builder to improve usability and align with business needs
• Data Management: Proficient in ensuring data accuracy in Salesforce and also skilled in using Salesforce Data Loader for data import, export, and updates
• Cloud Support: Supporting and maintaining Service Cloud and Field Service Cloud operations
• Sandboxes: Using VS Code and Change Sets to deploy changes between different sandboxes as necessary
• Security Administration: Managing user profiles, permission sets, and sharing rules to enforce data security and compliance
• Reports & Dashboards: Developing complex reports and dashboards to provide actionable insights and support data-driven decision-making
• Process Improvement: Continuously refining processes and exploring new Salesforce tools to drive efficiency and add value to the business

• Gained hands-on experience by completing a variety of real-world Salesforce projects on Trailhead, focusing on key areas such as workflow automation, data management, and user interface customization
• Learned and applied process automation tools such as Flows, Workflow Rules and Process Builder
• Built automated workflows to streamline lead management and approval processes, emphasising efficiency and accuracy in operations
• Mastered the fundamentals of data model, including objects, fields, and relationships
• Developed custom reports and dashboards to provide insights into business performance, enhancing my ability to drive data-driven decision-making
• Gained expertise in user profiles, permission sets, and role hierarchies to manage system security and user access effectively
• Completed scenarios to ensure compliance with organizational data privacy and security standards
• Learned to customize Salesforce through page layouts, record types, and custom apps
• Completed Trailhead challenges that demonstrated my ability to tailor the platform to meet specific organizational needs
• Acquired skills in creating training materials and onboarding processes to improve user engagement with Salesforce
• Designed mock training plans for user groups to ensure a smooth transition to the platform

• While working with the agency, I received comprehensive training and gained valuable experience across a variety of roles in the hospitality industry
• I adapted quickly to different environments, demonstrating versatility and commitment to excellence
• Successfully managed the floor operations at prestigious venues such as Newbury Racecourse and Ascot Racecourse, collaborating with other managers to ensure smooth event execution
• Handled customer concerns and operational issues, ensuring a safe, enjoyable experience for all guests
• Worked as a cashier at renowned venues, including Ascot Racecourse, Tottenham Stadium, West Ham Stadium, Wembley Stadium, and Chelsea Stadium, providing excellent customer service and accurate financial transactions
• Gained valuable experience working in multiple restaurants, performing various front-of-house and back-of-house roles
• Assisted the chefs at many different Stadium, specializing in the preparation of salads, pizzas, and wraps, maintaining high food quality and presentation standards