Roni Yas
London
Summary
Results-driven with an adequate background in customer service and communication, focused on building lasting relationships and improving customer loyalty, able to demonstrate outstanding presentation capabilities and excel in multitasking under pressure. During time at the nuts shop, always reliable and consistent at the role, delivering effective solutions through smart thinking and efficient problem solving abilities.
Overview
4
4
years of professional experience
Work history
Nuts shop assistant
Gokhan
London, Haringey
2024.01 - 2025.11
- Served each customer in the most efficient manner
- Spoke both Turkish and English fluently which made me a very valuable employee for the business
- Usually serve over 100 customers a day
- Adapted very quickly into the role and started to do most tasks without and assistance within a day of starting
- Worked very well as a team together especially on busy workdays during the weekend in order to keep customer satisfaction high
Customer service representative
NatWest Bank
London, Waltham Cross
2022.03 - 2022.04
- Assisted approximately 8-10 customers every hour with using machines where they required assistance
- I was on time every single day and was prepared for the job role from start to finish
- Communicated well with other experienced employees, I adapted well at this stage and worked efficiently alongside them
- My Problem-solving skills were essential during this job role as I needed to satisfy customers by finding efficient solutions to their queries - I achieved this and received 3 positive feedbacks from different occasions from customers as the employee that was monitoring over me told me bankers were pleased with my assistance and gave me my recognition
Education
GCSEs - Maths
Gladesmore Community School
London 09/2016 - 06/2021
GCSEs - English
Gladesmore Community School
London 09/2016 - 06/2021
GCSEs - Double Science
Gladesmore
London 09/2016 - 06/2021
GCSEs - Computer science
Gladesmore Community School
London 09/2016 - 06/2021
GCSEs - History
Gladesmore Community School
London 09/2016 - 06/2021
GCSEs - Physical Education
Gladesmore Community School
London 09/2016 - 06/2021
BTEC - BTEC Business Studies
Sir George Monoux Sixth Form
London 09/2021 - 05/2023
Bachelor of Science - Business Management
Queen Mary University
London 09/2024 -
Skills
- Presentation skills
- Patience under pressure
- Positivity and enthusiasm
- Effective multitasking
- Customer Service
- Communication
- Problem solving
- Adaptability
- Customer retention
- Outgoing and enthusiastic
- Timely
- Plan - ahead
- Able to build strong connections
- Easy to work with
- Flexible
Timeline
Nuts shop assistant
Gokhan
2024.01 - 2025.11
Customer service representative
NatWest Bank
2022.03 - 2022.04
GCSEs - Maths
Gladesmore Community School
09/2016 - 06/2021
GCSEs - English
Gladesmore Community School
09/2016 - 06/2021
GCSEs - Double Science
Gladesmore
09/2016 - 06/2021
GCSEs - Computer science
Gladesmore Community School
09/2016 - 06/2021
GCSEs - History
Gladesmore Community School
09/2016 - 06/2021
GCSEs - Physical Education
Gladesmore Community School
09/2016 - 06/2021
BTEC - BTEC Business Studies
Sir George Monoux Sixth Form
09/2021 - 05/2023
Bachelor of Science - Business Management
Queen Mary University
09/2024 -