Ronel Depaclayon
East Grinstead
Summary
Experienced and customer-focused Breakfast Supervisor with a strong background in hospitality operations, team leadership, and guest service excellence. Proven ability to supervise morning service efficiently, ensuring high standards of food quality, hygiene, and presentation are consistently met. Skilled in coordinating staff schedules, training team members, managing inventory, and handling guest inquiries or concerns professionally. Committed to delivering a welcoming dining experience while maintaining smooth operations and achieving service targets.
Overview
15
15
years of professional experience
2003
2003
years of post-secondary education
Work history
Breakfast Supervisor
Hampton by Hilton Hotel (Gatwick Airport)
2023.09 - 2026.03
- A breakfast supervisor manages the front of house staff during breakfast service and is responsible for ensuring that food and beverage standards are met. Their duties include:
- Maintaining standards: Ensuring that food quality and presentation are high, and that brand standards are upheld
- Ensuring efficiency: Running the breakfast service smoothly and efficiently
- Building relationships: Maintaining relationships with guests, team members, and senior management
- Maintaining a safe work environment: Ensuring the work environment is safe, pleasant, and well-maintained
- Leading the team: Inspiring staff to provide excellent service to guests, and guiding and supporting them to achieve their potential
- Training: Assisting in leading, mentoring, and training the breakfast team
Sales Executive
Safe Corner for Safety LTD, Riyadh, Saudi Arabia
Riyadh
2021.09 - 2023.06
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Preparing daily, weekly and monthly reports
- Giving sales presentations to a range of prospective clients.
- Maintaining client records
- Answering client questions about credit terms, products, prices, and availability
- Obtaining deposits and balance of payment from clients.
H&M Administrator
Alshaya Trading International Company, Riyadh, Saudi Arabia
Riyadh
2016.05 - 2021.08
- Ensuring weekly returns are submitted in a timely manner
- Ensuring all new products are created on the epos system with the correct figures and financial data
- Leasing with Sale and Delivery individuals in order to received and manage stock ensuring products are delivered on time to the shop floor
- Ensuring all stock movement are recorded, including all stock write-offs, stock take and data and internal department purchases
- Ensuring sales strategies are implemented as per brand properly
- Making schedule for sale team training on selling behaviours and attitudes in achieving company defined targets and delivering training accordingly
- Maintaining Ministerial documents in store as required by law and Audit Compliance
- Handling mailbags in and out of the store to ensure timely and correct distribution Collecting and analyzing sale figures
- Dealing professionally and courteously with all customer complaints or queries.
- Other administration duties including retail banking leasing with internal departments and dealing with any related enquiries
- Maintaining accurate petty cash records, prepare properly
Barista
Alshaya Trading International Company
Riyadh, Saudi Arabia
2011.01 - 2013.02
- Demonstrated proficiency in operating espresso machines with precision and care.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Managed high volume orders during peak hours maintaining quality of service.
- Maintained cleanliness of the café area whilst preparing orders.
- Performed cash handling duties accurately to maintain financial integrity.
- Assisted in inventory control measures for effective stock management.
- Collaborated with team members during busy periods improving workflow efficiency.
Education
BS - Marine Transportation
Philippine Maritime Institute
Skills
- Supervision of breakfast service operations
- Staff scheduling, training, and performance support
- Ensuring food safety, hygiene, and cleanliness standards
- Guest service and complaint resolution
- Stock control and coordination with kitchen teams
- Maintaining service quality during high-volume periods
- Supporting management with daily reports and procedures
CHARACTER REFERENCES
- Niki Poole HR Administrator, 07701064408 , Hampton by Hilton Gatwick
- Maria Utah F & B Manager ,07599000052, Hampton by Hilton Gatwick
- Raymart, Adrales, Kitchen Manager, 07490139805, Hampton by Hilton Gatwick
TRAINING AND SEMINAR ATTENDED
- Grow with Us Program
- Alshaya Training Center May 20, 2015
- MPS Training
- Alshaya Training Center Jan 20, 2017
- Food Hygiene Level 2
- Hampton by Hilton 18 September 2023
- Fire & Safety(hotels)
- The Food and Beverage Service Academy - level 1: Induction
- Hampton by Hilton 13 July 2023
- Food Allergen Training
- Hampton by Hilton 16 October 2023
- Cash Handling Mandate
- Hampton by Hilton 21 September 2023
- Health and Safety
- Hampton by Hilton 18 October 2023
Disclaimer
I attest that the above information pertaining to my background are certified true, correct and complete to the best of my knowledge and belief.
Sincerely Yours, Ronel Depaclayon
Accomplishments
Best Employee of the Month Year 2025
Timeline
Breakfast Supervisor
Hampton by Hilton Hotel (Gatwick Airport)
2023.09 - 2026.03
Sales Executive
Safe Corner for Safety LTD, Riyadh, Saudi Arabia
2021.09 - 2023.06
H&M Administrator
Alshaya Trading International Company, Riyadh, Saudi Arabia
2016.05 - 2021.08
Barista
Alshaya Trading International Company
2011.01 - 2013.02
BS - Marine Transportation
Philippine Maritime Institute