RONEL DALEY-THOMAS
London
Summary
Results-driven Property Manager with 10 years of experience in Real Estate, with a passion for strategic portfolio growth, and tenant relations. Skilled in property development, market analysis, and portfolio management. Adept in lease negotiations, inspections and property compliance. Strong communicator and project manager with a BSc in Real Estate and expertise spanning both corporate and independent landlord environments. Committed to leveraging skills for continued career growth in the industry.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Property Manager
Dexters Estate Agents
Canary Wharf, City of London
11.2024 - Current
- Managed a portfolio of 120 residential properties across Central London, acting as the main point of contact for tenants and landlords.
- Develop strong, long-term relationships with Landlords and Tenants
- Manage tenant life cycle ensuring efficiency for landlords and tenants
- Carry out property inspections for maintaining a high standard of cleanliness and repair.
- Coordinated urgent and planned maintenance, liaising with contractors and scheduling property inspections to ensure legal and safety compliance.
- Oversaw tenancy renewals, rent reviews, and deposit disputes in line with relevant legislation (AST, DPS).
- Built strong working relationships with external vendors, ensuring timely repairs and client satisfaction.
- Used CRM systems to track works, compliance documentation and issue resolution; consistently achieved service-level KPIs.
- Mentored & trained junior PMs to match standards required
Portfolio Manager & Property Developer
JDB & Sons Holdings
07.2021 - 10.2024
- Conducted market analysis to create investment strategies for clients based on their risk tolerance.
- Negotiated property acquisitions in high-growth markets.
- Managed a private portfolio, leveraging equity to purchase a redevelopment project while also managing rental units
- Led end-to-end property redevelopment of a residential unit into a 5-bedroom, 5-bathroom serviced accommodation, driving occupancy and ROI.
- Managed full tenancy lifecycle from marketing, viewings, leasing, through to exit and dispute resolution.
- Increased rental income through capital improvements and market repositioning
- Maintained financial records using QuickBooks, ensuring alignment with landlord compliance and accounting requirements.
Development Manager Graduate Scheme
Countryside Properties
10.2018 - 07.2020
- Assisted coordinating development projects from land acquisition through to completion of blocks 250units and above
- Conducted market research, community engagement and CIL calculations for the successful bid of a public-private partnership (redevelopment of Waltham Forest Town Hall)
- Analysed technical designs/drawings from consultants and managed schemes from pre-construction through to completion for major utility infrastructure
- Worked with engineers to confirm as built drawings and completed condition surveys of redevelopment sites
- Met with local resident associations, lawyers and consultants to develop sites and forward sale blocks before Golden Brick
- Managing and advising on the financial and contractual aspects of construction
- Creating tender packs for works and visited sites to meet with consultants
- Oversaw construction site management, snagging and logistics management while shadowing the Project Manager
- Delivered customer care post-handover, managing snagging, complaints, and resident queries.
Education
Bachelor of Science - Real Estate
Sheffield Hallam University
Sheffield 2013 - 2018
Skills
- Microsoft Suites
- Leadership
- Interpersonal Communication
- Property Development
- Market Analysis
- Portfolio Management
- Time Management
- Legal Compliance
- Flexibility and adaptability
References
References available upon request.
Certification
- BSc (Hons) Real Estate
- NHBC Defects Prevention
- Team Leader /Supervisor L3 Distinction
- Association of chief estates surveyors prize for development practice (highest mark in development module)
Affiliations
- Rugby and American Football
- Reading
- Property
- Computer games
- Yoga
Timeline
Property Manager
Dexters Estate Agents
11.2024 - Current
Portfolio Manager & Property Developer
JDB & Sons Holdings
07.2021 - 10.2024
Development Manager Graduate Scheme
Countryside Properties
10.2018 - 07.2020
Bachelor of Science - Real Estate
Sheffield Hallam University
2013 - 2018
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