Ronan Pearce
Newry,Down
Summary
Graduate Software Engineer with a 2:1 degree in Software Engineering and experience as a Case Manager in the public sector. Proficient in problem-solving and analytical thinking, consistently delivering accurate results under pressure. Demonstrated ability to manage complex information and communicate effectively with diverse stakeholders. Eager to leverage technical skills and interpersonal abilities in various professional settings.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Case Manager
Department For Communities
Newry, Armagh
2024.06 - Current
- Managed caseloads and processed Universal Credit claims accurately and on time.
- Supported customers by explaining entitlements and guiding them through the claims process.
- Assessed claimant circumstances to ensure correct payments and eligibility.
- Liaised with colleagues and external partners to resolve complex issues.
- Delivered customer service across phone, digital, and face-to-face channels.
Shop Supervisor
SuperValu
Newry, Newry Mourne and Down
2017.09 - 2024.06
- Provided excellent customer service, resolving issues effectively.
- Utilized point-of-sale systems, maintaining accurate transaction records.
- Assisted in inventory management and ensured data accuracy.
- Collaborated with team members to achieve sales targets.
Education
Foundation Degree in Engineering - Software Engineering
Belfast Metropolitan College
Belfast 2019.09 - 2021.06
Bachelor of Enginnering - Software Engineering
Ulster University
Belfast 2021.09 - 2023.06
Skills
- Programming languages
- Data analysis
- Development methodologies
- Testing and debugging
- Leadership skills
- Effective communication
- Problem solving and critical thinking
Dissertation Project - ‘QRDT’
Conceptualized and Implemented a multi-platform application that enables the transfer of files between devices instantly through the use of QR codes.
Timeline
Case Manager
Department For Communities
2024.06 - Current
Bachelor of Enginnering - Software Engineering
Ulster University
2021.09 - 2023.06
Foundation Degree in Engineering - Software Engineering
Belfast Metropolitan College
2019.09 - 2021.06
Shop Supervisor
SuperValu
2017.09 - 2024.06