RONALYN L. BACCAY
Quezon City,Philippines
Summary
- Pursuing a role that maximizes potential while fostering personal and professional development, accompanied by competitive compensation reflecting abilities and qualifications.
Overview
9
9
years of professional experience
Work History
Compensation and benefits
Peso Resources Development Corporation
Quezon City, Philippines
08.2025 - 10.2025
- Preparing monthly mandates such as HDMF Contri/SSS/Phic
- Managing employee records, processing paperwork, assisting with clients concerns and responding to employee inquiries.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Motivated professional with a diverse background in administrative support and client relations. Brings strong teamwork, time management, and leadership abilities to enhance operational effectiveness. Committed to fostering positive relationships and driving successful outcomes in all interactions.
- Detail-oriented professional with a foundation in administrative processes and HR support. Cultivates strong interpersonal relationships while addressing employee inquiries and managing records efficiently. Aims to leverage adaptability and strong communication skills to drive success in compensation and benefits initiatives.
- Delivers comprehensive support in Compensation and Benefits by managing employee records, processing paperwork, and addressing client concerns. Communicates effectively to resolve inquiries and enhance employee satisfaction while ensuring compliance with regulations. Focuses on maximising potential through strong organisational skills and a commitment to professional development.
Admin/HR Clerk
EEI Employees Development Cooperative
10.2023 - 03.2024
- Provides administrative and clerical support to the Human Resource Dept, managing employee records, processing paperwork, assisting with recruitment and responding to employee inquiries such as preparing payroll documents, maintain candidate date in the database, answer all employee's questions, and resolve issues.
- Ensuring compliance with labor laws and regulations.
- Detail-oriented Admin/HR Clerk with a foundation in Compensation and Benefits. Manages employee records and processes paperwork to ensure compliance with regulations. Cultivates strong interpersonal relationships while addressing inquiries and enhancing employee satisfaction.
- Motivated professional with varied experience across administrative support and client relations. Brings effective communication and problem-solving abilities to all interactions, driving successful outcomes.
- Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
- Handled confidential documents, ensuring secure filing and retrieval as per compliance regulations.
- Handled photocopying documents, updating files and faxing communications for staff.
- Answered telephone calls to offer information, direct callers and take messages.
- Managed daily office operations and administrative support for senior management, enhancing organisational efficiency.
- Supported office operations by taking on ad-hoc clerical duties.
- Managed client communications by answering phones and corresponding through email.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
Accounting Clerk
EEI Employees Development Cooperative
10.2019 - 06.2023
- Managed petty cash transactions, including disbursements and reimbursements, ensuring accurate record-keeping.
- Coordinated payroll processing, including calculations, deductions, and tax filings, ensuring timely and accurate completion.
- Managed billing matters by verifying discrepancies and resolving client issues.
- Performed filing, data entry and record keeping of client files using software.
- Assisted accounting staff with month-end financial reports to increase organisational turnaround times on completed reports for clients.
- Assisted in month-end closing procedures, including journal entries and balance sheet account reconciliations.
- Prepared documents on SAGE accounts, such as bills receivable, invoices and bank deposits.
Production Worker
The Fruit Garden
Mandaluyong City
09.2017 - 12.2017
- Assisted in the packing of products by applying wrapping and labels before dispatch.
- Packed and secured items for shipment without damage.
- Packed finished products with care, preparing them for dispatch to clients or storage.
- Kept work area clean and organised, promoting a safe and efficient working environment.
- Counted finished products to complete product orders and prepare for shipment.
- Thoroughly checked products for quality, batch coding and use-by dates.
- Maintained, sanitised and cleaned work areas to meet health and safety standards.
Kitchen Staff Member
The Fruit Garden
Mandaluyong City, Philippines
09.2016 - 01.2017
- Followed all rules and regulations related to safe food handling, preparation and storage.
- Washed and put away cookware, utensils and dishes.
- Helped kitchen team prioritise and complete high-volume orders in busy restaurant environment.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Prepared ingredients for dishes as requested by chefs, carrying out tasks such as peeling, chopping and washing.
- Assisted in kitchen closing duties, carrying out sanitation tasks and organising stock for next day opening.
- Disinfected food preparation areas for improved kitchen hygiene.
Education
Bachelor of Science - Business Administration Major in Marketing Management
Bestlink College of the Philippines
Novaliches, Quezon City2019
KServico Trade Inc.
07.2019
Skills
- Knowledge in MS Office
- Knowledge in typing
- Effective Communication
- Teamwork
- Public Relations
- Time Management
- Leadership
References
- Ms. Bernadette Virgo, 0908 895 1392
- Ms. Liza Palma Dy, 0947 531 3065
- Ms. Ana Aguit, 0930 662 9671
Training
- QUEZON CITY UNION OF COOPERATIVES-Coop Ugnay Talakayan, Baguio City, 2023-11-17, Updates on the Status of Cooperative Taxation, Revenue Circular affecting Cooperatives, Updates on Labor Laws Applicable to Cooperatives, CDA Updates on MCs & Projects affecting Cooperatives, Role of Cooperatives in National Development Plan-SDGs
- YOUNG ENTREPRENEURSHIP SEMINAR, Crossing the boundaries of an entrepreneur: Utilizing Entrepreneurship and Innovation, Bcp Campus, San Agustin, Novaliches Quezon City, 2016-03-15
- TOTAL QUALITY MANAGEMENT (TQM) in the industry, 2017-10-18, 4th Flr. BCP College Bldg. Brgy. San Agustin, Novaliches Quezon City
- 3-Day Business Education Seminar, Globalization and the Challenges in the Business World for Future Entrepreneurs, National Teacher's Camp, Baguio City, 2600
- KServico Trade Inc., Cubao, Quezon City, Metro Manila, 2019-04-24, 2019-07-04, 400, Marketing Department, Answering phone calls, Data Encoding, Sending Emails, Other Clerical works
Personal Information
Age: 26
Timeline
Compensation and benefits
Peso Resources Development Corporation
08.2025 - 10.2025
Admin/HR Clerk
EEI Employees Development Cooperative
10.2023 - 03.2024
Accounting Clerk
EEI Employees Development Cooperative
10.2019 - 06.2023
Production Worker
The Fruit Garden
09.2017 - 12.2017
Kitchen Staff Member
The Fruit Garden
09.2016 - 01.2017
Bachelor of Science - Business Administration Major in Marketing Management
Bestlink College of the Philippines
KServico Trade Inc.