Summary
Overview
Work history
Education
Timeline
Generic

Ronaldo Samuel

Manchester

Summary

Results-driven individual with a solid background in customer service and organizational management. Demonstrated success in maintaining a clean and visually appealing environment while effectively managing customer interactions. Strong financial handling skills combined with excellent communication and time management abilities. Dedicated to achieving excellence and contributing to team success.

Overview

5
5
years of professional experience

Work history

Senior Sales Clerk

Yang Enterprises / V2X
Ascension Island, US BASE
10.2024 - Current
  • Ensured pricing accuracy on merchandise for seamless checkout process.
  • Assisted in inventory management for efficient stock control.
  • Used POS system to process transactions, ensuring accurate billing.
  • Increased customer satisfaction by providing prompt and courteous service.
  • Managed cash register efficiently during peak hours, reducing wait times for customers.
  • Conducted end-of-day cash count accurately, avoiding discrepancies in accounting records.
  • Managed large amounts of incoming calls, ensuring high-quality customer service.
  • Performed daily cash handling operations accurately, ensuring correct balance at end of day.
  • Handled large volumes of financial transactions, resulted in reliable cash flow management.
  • Handled large amounts of cash.
  • Compiled reports using Microsoft Excel which increased data accessibility.
  • Used Microsoft Excel for financial modelling and expense tracking.
  • Handled large datasets using Excel.
  • Designed Excel spreadsheets to clearly capture and display data.
  • Used Excel for daily cash reports to ensure that the cash in the safe was always correct.
  • Use of SDS and made sure it stayed updated.
  • Counted large amounts of cash to make sure it was all correct for banking.
  • Made sure fire extinguishers and emergency lights were all working ready for fire inspections.
  • Taking charge when my supervisor was due to go on their yearly vacation.
  • Handled stress well while incharge.
  • Answered any questions or concerns staff had promptly.
  • Provided constructive feedback to staff for improved performance levels.
  • Fostered a positive work culture to boost employee morale.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Managed daily operations to increase productivity.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Improved workplace safety to reduce accidents and near-misses.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Estimated costs, generated reports, and maintained detailed records.
  • Prepared events to make sure they ran smoothly.
  • Issued float for tills for upcoming openings.
  • Created a range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Applied math abilities to calculate and check financial figures.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Managed office supplies inventory to ensure uninterrupted workflow.
  • Assisted in training new staff, fostering a positive and productive work environment.
  • Photocopied, laminated and bound documents to support meeting preparation.
  • Kept an organized filing system for easy access to important documents and data.
  • Conducted through data entry tasks, maintaining accuracy in information management systems.
  • Sorted and organized different types of information by document type, personnel or location.
  • Reduced errors in tax calculations with thorough review processes.

Snack Bar Attendant

Yang Enterprises
Ascension Island, US BASE
03.2024 - 10.2024
  • Prepared fresh food items daily for increased customer satisfaction.
  • Followed health and safety regulations strictly, achieving a safe working environment.
  • Handled large amounts of cash accurately, maintaining financial security at all times.
  • Maintained strict hygiene practices whilst preparing food items.
  • Managed cash transactions accurately to maintain trustworthiness within the team.
  • Took responsibility for opening and closing the snack bar securely every day.
  • Completed inventory checks regularly for proper stock management.
  • Assisted customers with menu choices, ensuring their dietary requirements were met.
  • Handled customer complaints, resulting in improved client relationships.
  • Maintained high standards of cleanliness for a more pleasant dining experience.
  • Performed other duties as assigned by the supervisor, demonstrating flexibility and adaptability.
  • Collaborated with kitchen staff to ensure smooth operation of snack bar services.
  • Provided exceptional hospitality service, resulting in repeat business from satisfied customers.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Demonstrated proper food handling and safety standards.
  • Prepared and packaged orders with precise presentation skills.
  • Offered exceptional customer service with strong product knowledge.
  • Created a safe and hygienic environment for staff and customers, practising safe systems of work and strictly adhering to COSHH regulations across all tasks.
  • Verified optimal food storage conditions, maintaining accurate records of refrigerator and freezer temperatures to prevent spoilage.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Totalled bills and accepted cash, card and mobile payments.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Cleaned kitchen areas, food counters, and cooking utensils.
  • Managed reservations for seamless guest arrival and seating.
  • Demonstrated excellent organisational skills when managing multiple reservations simultaneously.
  • Processed reservations, arranging tables and seating accordingly.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed customer orders with speed and accuracy.

Yard Excutive

PRDS Waste Disposal and Recycling
Manchester
02.2022 - 02.2023
  • Segregated reusable materials from debris for recycling purposes.
  • Identified hazardous waste, ensuring proper disposal procedures were followed for public safety.
  • Handled customer queries effectively enhancing satisfaction levels.
  • Conducted regular equipment checks for smooth operational flow.
  • Improved recycling process efficiency by sorting and separating recyclable materials.
  • Followed company policies diligently, supporting overall mission towards sustainable living.
  • Boosted team morale by fostering a collaborative working atmosphere amongst colleagues.
  • Adhered strictly to health and safety regulations ensuring accident-free work environment.
  • Coordinated with other team members to complete projects within set time limits.
  • Cooperated with team members to develop and implement effective solution.
  • Developed new processes for team communication and coordination.
  • n. Experience with Recycling Equipment such as: Processing Machine, IBC Tester, Steel Drum Crushing Machine, Shredding Machine and Jet washer.
  • washer. Commuicati

Restaurant worker

Indian Restaurant
Manchester
11.2021 - 02.2022
  • Ensured cleanliness in the dining area, contributing to a pleasant dining environment.
  • Maintained stock levels with regular inventory checks.
  • Served food and beverages efficiently to provide seamless service experience for guests.
  • Managed telephone reservations effectively, optimising seating arrangement and restaurant capacity.
  • Participated in training sessions to improve skills and performance.
  • Coordinated with kitchen staff for timely delivery of orders.
  • Demonstrated knowledge of menu items, helping customers make informed choices.
  • Prepared tables complete with linen, cutlery, glassware and dishware offering a ready-to-dine setup for patrons.
  • Upheld health and safety standards throughout all work areas.
  • Handled customer complaints professionally, ensuring their satisfaction at all times.
  • Followed strict hygiene standards in handling food items assuring quality control at each step.
  • Performed cash handling tasks to ensure accurate transactions.
  • Assisted in kitchen operations for smooth functioning of restaurant services.
  • Provided excellent customer service to enhance guest experience.
  • Collaborated closely with other staff members fostering a team-oriented environment.
  • Supported team members during busy periods, promoting efficient work flow.
  • Kept up-to-date with new promotions or menu changes, delivering accurate information to customers.
  • Assisted in preparation of special events or large parties which uplifted the overall performance of the restaurant.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Cash Handling.
  • Accurately took orders.
  • Polished glasses and cutlery to pristine standards.
  • Advised on food and drink choices based on customer preferences.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Increased order value by upselling sides, drinks and desserts.

Retail assistant

Zacci Menswear
Manchester
12.2020 - 01.2022
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Helped in the setup of special events and promotional activities within the store.
  • Boosted sales through suggestive selling techniques.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Delivered excellent customer service by answering queries and providing product information.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Provided coverage during peak times to manage customer flow effectively.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Managed inventory for streamlined store operations.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Assisted in stock replenishment to maintain store appearance.
  • Handled transactions, maintaining accurate till records.
  • Assisted customers in locating specific items to boost satisfaction.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Followed company procedures and guidelines for smooth retail operations.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Built lasting relationships with clients through customer service interactions.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Processed returned or exchanged items and provided refunds to customers.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Maintained accurate records to track cash handling activities.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Coordinated with team members for smooth shift transitions.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Balanced till at end of day, maintaining accurate records.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Kept checkouts areas and general store clean and orderly.
  • Handled Big Amounts of cash.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Helped meet business needs by working extra shifts.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.

Education

GCSEs - Geography

Great Academy Ashton
Manchester

GCSEs - Science

Great Academy Ashton
Manchester

GCSEs - English Language

Great Academy Ashton
Manchester

English Literature

Great Academy Ashton
Manchester

GCSEs - ICT

Great Academy Ashton
Manchester

GCSEs - Health And Social Care

Great Academy Ashton
Manchester

GCSEs - Business Enterprise

Great Academy Ashton
Manchester

GCSEs - Maths

Tameside College
Manchester

Diploma of Higher Education - Public Service

Tameside College
Manchester

Timeline

Senior Sales Clerk

Yang Enterprises / V2X
10.2024 - Current

Snack Bar Attendant

Yang Enterprises
03.2024 - 10.2024

Yard Excutive

PRDS Waste Disposal and Recycling
02.2022 - 02.2023

Restaurant worker

Indian Restaurant
11.2021 - 02.2022

Retail assistant

Zacci Menswear
12.2020 - 01.2022

GCSEs - Geography

Great Academy Ashton

GCSEs - Science

Great Academy Ashton

GCSEs - English Language

Great Academy Ashton

English Literature

Great Academy Ashton

GCSEs - ICT

Great Academy Ashton

GCSEs - Health And Social Care

Great Academy Ashton

GCSEs - Business Enterprise

Great Academy Ashton

GCSEs - Maths

Tameside College

Diploma of Higher Education - Public Service

Tameside College

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