Ronaldo Joao

• Ensured smooth running of operations with timely preparation of reports.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Offered technical support, leading to enhanced user experience.
• Contributed towards achieving store targets whilst ensuring adherence to service standards.
• Managed 120 inbound calls daily, dealing with customer issues.

Reasons for Leaving: Medical family issues were resolved and returned to the UK

• Was briefly training to start work but later had to leave due to medical issues and family emergency.

• Strengthened brand reputation with impeccable professionalism and integrity.
• Navigated challenging negotiations to secure lucrative contracts.
• Provided after-sales support, enhancing customer satisfaction and loyalty.
• Participated in team-building activities, promoting a harmonious work environment.

Reasons for Leaving: Distance was too far.

• Improved product quality by conducting thorough inspections on mattresses.
• Helped implement new inspection processes to streamline workflow efficiency.
• Assisted in training junior inspectors to maintain high quality standards.
• Enhanced productivity by creating thorough reports to evaluate and rectify any production issues.
• Promoted safe work practices amongst staff members, minimising workplace hazards and accidents.
• Demonstrated strong problem-solving skills in addressing product defects and shortcomings promptly and effectively.
• Carried out inspections within allotted timeframes to best maintain production line progress.
• Reinforced company's reputation for high-quality products through rigorous assessment methods and procedures.

Reasons for Leaving: Company had an overflow of workers and I was working through an agency, cut backs had to be made.

• I assisted team members in loading large items safely onto delivery trucks, improving timely dispatches.
• Learned to carry out fast-paced picking and packing, meeting daily quotas.
• I performed thorough quality checks, maintaining good standards in production lines and kept high levels of cleanliness in food work areas by following health, safety and hygiene regulations.

Reasons for leaving: I was about to start fulltime college around early September of 2020.

• I worked with senior members of the company, learning how they operated, learned different types of marketing and communicating skills and how to use it effectively when face to face or phone with potential customers.
• I worked with different brands to attract customers to new events that were used to promote our clients.
• Used digital/computer forms of advertising and marketing within campaigns

Reasons for leaving: The job required lots of commuting to reach territories for campaigns, at the time I wasn't able to do that a lot.

• Assisted customers in making informed decisions by providing detailed product information.
• I answered customer calls promptly, dealing with financial issues, claims and complaints with low on-hold waits.
• Maintained up-to-date knowledge, resulting in effective product promotion.
• I underwent training and testing for secure information handling while passing security background checks via company Watchdog.
• I guaranteed positive customer experiences by efficiently resolving customer concerns and issues by using good interpersonal skill and conflict resolution skills in calm manner.

Reasons For Leaving: the job was temporary, due to Debenhams only needing help around Christmas.

• Collaborated on stock checking routines, provided accurate inventory updates.
• Assisted in logistics planning for seamless transportation of goods.
• Packed orders for timely dispatch to customers and retail outlets.
• Sorted materials into appropriate areas for easy access and organisation.
• Filed records to maintain accurate stock documentation.

Reasons for leaving: There were less job availabilities.

• Coordinated candidate interviews, improved communication between all parties.
• Supported HR management during salary negotiation discussions to facilitate successful hiring.
• Streamlined recruitment processes by implementing digital filing systems.
• Collaborated with department managers to understand specific staffing needs.
• I worked in office helping to recruit people by checking, redrafting and translating Cv's from one system to the other.
• Used personal knowledge of design and target audience from schooling to create ads for the company to promote themselves and teaching how to simplify work.

Reason for leaving: It was my first work and voluntary that was meant to last only a month.