Ronald Francisco

Streamlined patient meet and greet processes for efficient appointment flow.
Managed inquiries about private patient services through various communication channels.
Facilitated appointment scheduling by coordinating with consultants and their secretaries.
Established confirmation of coverage for investigations with insurance companies and embassies.
Collaborated with pharmacy to ensure timely processing of private patient medications.
Orchestrated booking of diagnostic scans like ultrasound, x-ray, and MRI across departments.
Administered billing for private patients by generating invoices and accepting payments.
Systematised patient records and documentation uploads on Epic.

Delivered personal care services to enhance patient well-being.
Managed oral hygiene practices for optimal health outcomes.
Assisted with meal preparation and feeding needs of patients.
Improved mobility by aiding patient movements safely.
Carried out transfers between beds, chairs, and wheelchairs proficiently.
Supported rehabilitation efforts through guided exercises.
Took precise vital signs regularly.
Updated patient records with comprehensive observations and noted changes.

Resolved customer questions and issues efficiently as financial service adviser.
Actively prevented fraud on customer accounts while serving as claims specialist.
Guided customers through claim filing processes after fraudulent incidents.
Established protocols to avert additional unauthorised transactions for clients.