Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
CustomerServiceRepresentative

Ronald Davidson

Burtonwood

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

48
48
years of professional experience

Work History

Senior Infrastructure Engineer

MyDentist
06.2025 - Current
  • Senior Infrastructure Engineer responsible for the maintenance as well as the day to day operating of over 700 Cisco Switches
  • Investigated and implemented the installation of a USB lock program to control access to the USB ports on business devices (data storage devices and CD/DVD) to ensure that the business was compliant with the government and NHS data security rules and regulations
  • Managed and supported Forescout EyeSegment
  • Knowledge of SCCM as it is used for software distribution
  • Management of many VMWare servers across the 700 plus sites
  • Manage all aspects of Active Directory to include, Group Policy, user and device management as well as DNS and DHCP
  • Worked with WAN supplier to resolve any WAN Issues
  • Investigated and planned the replacement of over 700 Cisco switches that are going end of life in late 2023
  • Inventoried and sorted extra kit and disposed of non-used/out of date kit
  • Managed and investigated alerts from Microsoft Defender
  • Administered the business Office 365 on an Azure platform
  • Assisted in the troubleshooting of remote access using ZScaler
  • Assisted the helpdesk and engineers in the troubleshooting and resolution of issues
  • Created IT documentation for the business for installing, managing and troubleshooting
  • Implemented the RFC process and act as the chair of the CAB meeting
  • Senior Infrastructure Engineer on major project replacing over 1000 end of life Cisco SG200 switches with Meraki MS120 and MS210 switches. Created templates and profiles for the deployment of the devices. Assisted third party with installations and troubleshooting any issues.
  • Manage, install and configure over 800 networks on the Meraki Dashboard for the business. Schedule out of hours firmware upgrades as well as ne installs and the daily BAU for the Meraki Cloud for the business.
  • Managed the business IP address ranges and subnetting for new sites
  • Lead Infrastructure Engineer on annual Pen Testing
  • Planned and rolled out the business VLAN settings to ensure best practice for security.
  • Work with firewall provider to resolve any issues
  • Build, configure and maintain Windows 2016 and 2019 servers in a physical and virtual environment.
  • Planning, configuration and rollout of Forescout security appliance
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Managed and monitored installed systems for highest level of availability.
  • Resolved issues related to operational components for LAN, WAN and voice systems.

Infrastructure Engineer Consultant

Tenn IT Services
08.2019 - 12.2019
  • Infrastructure engineer assisting The Christie Digital Services department in the migration of all their Windows Server 2008 servers (virtual in VMWare) to a Server 2016 and some Server 2019 virtual environment
  • Assisting in the day to day management of the VMWare environment

Infrastructure Manager/System Engineer

Excotek
01.2019 - 07.2019
  • Infrastructure Manager solely responsible for the business infrastructure. Responsible for the day to day operations of the infrastructure as well as any issues that arise
  • Manage the AD environment including Group Policy, users, computers, switches, and any other integral items
  • Manage the Hyper-V test environment as well as the VMWare virtual environment
  • Inventory of all infrastructure hardware
  • Manage the Office 365 environment adding users and email accounts as well as Office products
  • System engineer roll responsible for the build of HP and Dell servers from the chassis up (installing processors, memory, array controllers, hard drives and any other requested items) as requested by the customer.

Infrastructure Analyst

Hill Dickinson LLP
09.2018 - 01.2019
  • Infrastructure Analyst responsible for the management of the Infrastructure Refresh project which entails moving to a SDWAN environment utilising Palo Alto firewall and Nuage NSG’s. This will be across sites in UK, Greece, Monaco, Singapore and Hong Kong
  • Review and configuration clean-up of FortiGate firewalls
  • Installation and configuration of a totally new SolarWinds environment
  • Inventory of all infrastructure hardware
  • Lead analyst on decommission of old Compellent storage
  • Day to day support of infrastructure environment to include switching, routes, servers and software
  • Lead engineer on the move of the infrastructure environment to the SD-WAN environment

Infrastructure Service Analyst

Bonmarché
06.2018 - 09.2018
  • Infrastructure engineer responsible for the management of several large infrastructure projects
  • Assisted and managed installation of a second Cisco ASA 5525 firewall to add redundancy to the network environment
  • Managed installation of 2 Cisco Firepower 2120 devices
  • Project managed installation of HP Synergy stack and Nimble storage to expand virtual environment
  • Support Cisco environment
  • Supporting over 700 users
  • Managing VMware infrastructure
  • Project managed installation of Vodafone AirWatch. This included the testing of the various profiles and security setting. This was on a virtual environment in Azure
  • Working on the configuration of the policies for the AirWatch MDM project
  • Preparing ITIL documentation for the above projects (Service operations Manual)
  • Project managed the configuration and installation of the Symantec Encryption for mobile devices
  • Performance of daily checks for VEEAM backups of the site
  • Project managed the companies DR plan with ZEN internet using Zerto to offsite datacentre
  • Managed the installation of two Cisco Nexus 9300 switches
  • Install Office 365 from a company account
  • Configure Cisco 3650 Switch for use in the offsite disaster recovery site
  • Prepare documentation for CAB process ensuring that all requirements are met

Infrastructure Manager

Poundworld Retail
09.2017 - 06.2018
  • Designed and installed additional Compellent SC4020 storage system to increase available storage capacity
  • Re-designed the Group Policy environment
  • Researched, documented and implemented a new MDM system
  • Designed and implemented a new hardware and software management system
  • Designed the addition of four additional VMWare hosts with new storage
  • Responsible for the procurement of servers, desktops, routers, WIFI, switches, VOIP phones, and any other IT equipment in the day to day running of the infrastructure department for over 1000 users
  • Install, configure and troubleshoot Windows Servers, desktops, laptops, mobile devices, phones, VOIP systems, HP Switches, Dell Compellent storage, VMWare virtual servers
  • Installed and assisted Dell in installation of Dell Compellent 4020 storage
  • Managed and worked with Dell Co-Pilot for the monitoring of the Dell storage devices
  • Installed and configured Dell Compellent 3020 for use in existing virtual environment
  • Built and configured Dell R series servers for use as ESXi V6 host
  • Knowledge of configuring Brocade Fabric switches
  • Management of 27 physical servers and 123 virtual servers in a production environment and back office environment running Windows Server 2008, Server 2012 R2 and Linux SUSE 12 and other versions of Linux.
  • VPN support for mobile users
  • Installing and configuring WebRoot antivirus software
  • Managing Active Directory and group policy
  • Installing and maintaining Windows 10
  • Installing and configuring Dell and LANCOM switches
  • Installing and managing SQL 2008 server to include backups, restores and basic scripting
  • Install and manage VOIP phones
  • Install Office 365 on a one to one basis to replace Office 2010
  • Install and maintain Microsoft SQL 2005/2008/2012
  • Installation of various UPS systems
  • Prepare proposals for project procurement for stakeholder approval
  • Testing of company software on new hardware as well as testing new updates and releases
  • Manage a team of two infrastructure engineers as well as provide training and assistance to the service desk
  • Managing suppliers and the existing contracts in place a well as the negotiation of renewals and new contracts
  • Changed the supplier of the company’s MDM product saving the business over £35,000 over three years.
  • Researched and negotiated the best price contract and developed the companies security policies and procedures for the new MDM product
  • Negotiated a contract for Asset Studio to manage the inventory of all hardware and software assets and licensing management
  • Reviewed and recommended the use of Varonis Data Security Platform for the monitoring and management of the business file system and Active Directory for the security compliance needs to meet the PCI compliance as well as the implementation of the new GPDR rule
  • Implemented a change control process to manage all changes and ensure that the changes were implemented according to industry standards
  • Basic knowledge of Linux. Minimal command line experience
  • Designated as the Deputy Head of IT

Broadcast Engineer

UKRD Radio Group
01.2015 - 08.2017
  • Responsible for the procurement of servers, desktops, routers, WIFI, switches, VOIP phones, and any other IT equipment in the day to day running of a radio station for over 300 users
  • Install, configure and troubleshoot Windows Servers, desktops, laptops, mobile devices, phones, VOIP systems, HP Switches, Meraki router and access points on site and via Teamviewer remote support
  • Configured and managed the business MDM solution using the built in version on the Meraki routers
  • VPN support for mobile users
  • Installing and configuring ESET antivirus software
  • Installing and managing Windows Server 2003, 2008 and 2012 R2 using Active Directory and group policy
  • Installing and maintaining Windows XP, Vista, 7, 8 and 10
  • Installing and configuring HP switches for clients as well as internal network
  • Installing and managing SQL server 2005 and 2008 server to include backups, restores and basic scripting
  • Install and manage VOIP phones
  • Installation of various UPS systems
  • Testing of company software on new hardware as well as testing new updates and releases
  • Assist the internal support team with support
  • Manage and maintaining the internal network
  • Install and manage networks at customer sites as needed
  • Install, manage and maintain Microsoft IIS servers
  • Manage and maintain the studio transmission equipment at the radio station as well as the transmission site
  • Being on a rotating on-call status for a week at a time
  • Basic knowledge of Linux Minimal command line experience

Third Line Technician

Norfolk and Suffolk NHS Foundation Trust
11.2011 - 12.2014
  • Technical Project lead on Sophos integration project
  • Project lead on the installation and configuration Sophos Mobile Client for the management of Windows and Apple mobile phones. Created deployment policies for IOS, Android and Windows phones.
  • Installed and configured Sophos Safeguard to ensure that all Trust laptop hard drives were encrypted to protect sensitive data
  • Installed and configured Sophos Anti-virus across a multi domain environment. Multiple Console servers to manage different environments
  • Installed, configured and maintained windows 2003 and 2008 servers in a physical and VM Ware environment
  • Installed, configured and maintained a Multi VLAN environment across multi domains of mostly HP Procurve Switches with some Cisco devices as well for over 4500 users
  • Installed, configured and maintained Cisco AIRONET wireless devices using the Cisco Wireless Controller 5500 management device
  • Maintained the multi domain AD environment (creating groups, users, security groups, distribution groups, Group Policy)
  • Use Microsoft SCCM 2007 for the deployment of software as well as the remote connectivity tools for support
  • Backup, create and maintain databases on Microsoft SQL 2003, 2005 and 2008
  • Maintain the Trust Blackberry Enterprise Server
  • Adding and Management of Virtual devices using VSphere software
  • Maintaining, troubleshooting and repairing of network devices and cabling
  • Configuration of IPAD, iPhone and Windows phones for use on Wireless network
  • Travel to various Trust sites as need for support and maintenance of network equipment
  • Adding and configuration of users to Microsoft Lync
  • Backup and restore of Microsoft SQL databases as well a management of same

Systems Engineer

Alacer Software LTD
06.2009 - 05.2011
  • Responsible for the procurement of servers, desktops and EPOS systems that will be used for the operation of the company’s software
  • Install, configure and troubleshoot Windows Servers, desktops and EPOS systems
  • Installing and managing Windows Server 2000, 2003, and 2008 as well as Small Business Server 2003 and 2008 using Active Directory
  • Installing and maintaining Windows XP, Vista and 7
  • Installing and managing Exchange 2003
  • Installing and configuring various switches for clients as well as internal network
  • Installing and managing SQL server 2005 and 2008 server to include backups, restores and basic scripting in Excel
  • Install and manage VOIP phones
  • Manage and maintain Microsoft Exchange Server 2003
  • Manage and maintaining the internal network
  • Install and manage networks at customer sites as needed
  • Install, manage and maintain Microsoft IIS servers
  • Certified on Draytek Routers and Switches as an ANP

Infrastructure Support Technician

MNIS
01.2008 - 05.2009
  • Providing 2nd/3rd remote line support to various sites throughout the UK, France and China for servers, pc’s, printers, and Cisco switches
  • Support for Blackberry BES users
  • VPN support for mobile users
  • Installing and managing Windows server using Active Directory
  • Installing and managing Exchange 2003 and MailTraq
  • Installing and configuring Cisco Switches
  • Installation and maintenance of desktop and laptops
  • Installing and maintaining Dell, HP and IBM X series servers
  • Installation and building of server racks
  • Installing network cabling and points
  • Basic management of Microsoft SQL servers
  • Manage relationships with third party suppliers
  • Support for Office 2003 and 2007

IT Site Manager

Hilton Meats Retail
08.2006 - 01.2008
  • IT Site Manager for a department consisting of 3 2nd/3rd line support personnel supporting a Dell Server environment on Windows Server 2003 over a CISCO network
  • Responsible for the annual budget for the IT department
  • Project manage any new projects and assign task related to the projects
  • Manage call escalation to resolution
  • Lead in the improvement of the network in areas of redundancy, backup and failover
  • Familiarity with Norton, McAfee and Trend antivirus software
  • Work to ensure that the day to day operation of all internal departments is 100%
  • Ensure that all issues involving senior management and directors are handled in a timely and professional manner
  • Ensure proper testing and evaluation of any products before going into a live environment
  • Ensure that a Request for Change process is carried out for all changes
  • Attend senior management meeting
  • Generally, oversee the day to day operations of the IT systems on site for operation, management, redundancy, backup and support

2nd/ 3rd Line Support Engineer

Geest LTD (Bakkavor)
02.2003 - 07.2006
  • Senior 2nd Line/Junior 3rd line Support Engineer for over 2500 Windows 2000 workstations at over 28 sites throughout the UK and Europe as well as Exchange 5.5 and 2003 administration. Symantec Antivirus, Arcserve Backup, Office97 and Office XP
  • Performed all aspects of Windows 2000 rollout including the repair of any hardware failures or installation failures
  • Installation of servers and Cisco switches
  • Site visits as needed for any repairs or rebuilds of computer
  • Perform installations and re-installations of hardware and software
  • Perform troubleshooting of issues at level 2 and some level 3 on hardware and software. This includes software and hardware crashes, software configuration, remote access, networking and storage issues
  • Backups of all servers using ArcServe
  • Configuration and troubleshooting of company’s Meridian phone switches
  • All aspects of phone programming on phone switches using OTM and terminal sessions
  • Installation and setup of analogue and digital phone systems
  • Designed and implemented a system to access Meridian phone switches off sight utilising TCP/IP and Comtrol Device Masters
  • Installed and configured Device Masters for remote access to telephone switches
  • Cisco Switch configuration
  • Installation and configuration of printers
  • Out of hours support for desktop and server issues

Consultant

Systems Administrators
11.2002 - 12.2002
  • Team member for rollout of Windows 2000 on desktops and laptops
  • Performed all aspects of Windows 2000 rollout (utilizing Ghost) including the repair of any hardware failures or installation failures
  • Installed and configured additional software as needed
  • Added the updated systems to the domain
  • Added and removed users and systems of the business domain
  • Added printers and any other peripheral devices as needed

System Integrator

Citicorp Credit Services Inc.
12.1999 - 03.2002
  • Responsible for the installation, maintenance, upgrades and daily operation of over 400 Windows NT workstations at the Melville Sales and Test Centre in Melville New York
  • Responsible for the installation, maintenance, upgrades and daily operation of seven Windows NT servers
  • Installed and configured the Dialogic PC-DCE software on all the call centre workstations and servers.
  • Performed updates to all the call centre workstations and servers as needed
  • Responsible for the troubleshooting and repair of the call centre workstations and servers
  • The main point of contact for all outside vendors supplying software or hardware to the site
  • Prepared weekly status reports for management
  • Direct contact for outside vendors on Service Level Agreements, purchasing, maintenance, and development of business specific changes to vendor’s product
  • Constantly researching for new and improved hardware and software to enhance and improve the business network and software
  • Prepared change control request for any changes to the servers or software. These requests listed the change, version, date and time of change, roll back plans, and emergency contingency plans
  • Input and resolve trouble tickets using Remedy

Aviation Electricians Mate

United States Navy
06.1977 - 11.1998
  • Performing scheduled and unscheduled maintenance on a variety of US Navy aircraft and helicopters.
  • Worked the flight deck of the aircraft carrier when deployed as a final checker up to flight deck maintenance chief.

Education

Associate of Science -

ECPI College of Technology
Hampton, Virginia USA
11-1998

Skills

  • Configuration management tools
  • Vendor relationship management
  • Technical documentation writing
  • Cross-functional team collaboration
  • Configuration management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Spent 21.5 years in the US Navy as a Aviation Electricians Mate working on various electrical systems on a variety of aircraft. An achievement I am very proud of. I am looking for a part time position after my retirement as I enjoy being out of the house and want to be productive in my retirement.

Timeline

Senior Infrastructure Engineer

MyDentist
06.2025 - Current

Infrastructure Engineer Consultant

Tenn IT Services
08.2019 - 12.2019

Infrastructure Manager/System Engineer

Excotek
01.2019 - 07.2019

Infrastructure Analyst

Hill Dickinson LLP
09.2018 - 01.2019

Infrastructure Service Analyst

Bonmarché
06.2018 - 09.2018

Infrastructure Manager

Poundworld Retail
09.2017 - 06.2018

Broadcast Engineer

UKRD Radio Group
01.2015 - 08.2017

Third Line Technician

Norfolk and Suffolk NHS Foundation Trust
11.2011 - 12.2014

Systems Engineer

Alacer Software LTD
06.2009 - 05.2011

Infrastructure Support Technician

MNIS
01.2008 - 05.2009

IT Site Manager

Hilton Meats Retail
08.2006 - 01.2008

2nd/ 3rd Line Support Engineer

Geest LTD (Bakkavor)
02.2003 - 07.2006

Consultant

Systems Administrators
11.2002 - 12.2002

System Integrator

Citicorp Credit Services Inc.
12.1999 - 03.2002

Aviation Electricians Mate

United States Navy
06.1977 - 11.1998

Associate of Science -

ECPI College of Technology

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