Ronald Abraham
Stoke On Trent,Staffordshire
Summary
I’m a friendly and adaptable person who can get along with anyone and handle whatever situation I’m put in. I’ve built a strong background in sales and customer service, hitting targets, selling FCA and non-FCA products, and keeping things professional and compliant at all times. I’m naturally a talker — I communicate well, explain things clearly, and make sure people feel confident in what they’re getting. I like making things easy for people — listening, understanding what they actually need, and finding the best way to help them. I pick things up fast, work well under pressure, and stay positive even when things get tough. For me, it’s about building genuine connections, keeping customers happy, and getting the job done to the best standard every time.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Sales Agent
Vodafone UK
Stoke-on-Trent, UK
06.2023 - 08.2025
- Consistently surpassed monthly sales targets, using a consultative, solution-based approach to match customers with the best products and services.
- Sold both FCA-regulated (finance and insurance) and non-FCA products, ensuring all sales were compliant with industry regulations.
- Delivered high-impact product demonstrations and personalised offers, increasing conversion rates and average spend per customer.
- Floorwalked to support colleagues on live sales calls, providing real-time coaching, troubleshooting, and sales technique guidance.
- Designed and presented engaging sales workshops to improve team performance, product knowledge, and customer engagement strategies.
- Built strong rapport quickly, securing repeat business, customer loyalty, and positive customer feedback scores.
- Negotiated complex contract renewals and upsells, maximising ARPU (Average Revenue Per User) and overall profitability.
- Maintained accurate CRM records, ensuring all sales activity and customer interactions were documented for follow-up and retention strategies.
Mortgage Customer Service Assistant
The Co-operative Bank
Leek, UK
05.2022 - 08.2022
- Guided customers through complex mortgage applications, renewals, and product transfers with clear, jargon-free communication.
- Provided tailored mortgage advice by identifying individual financial needs and matching them with suitable products.
- Built trust and long-term rapport, ensuring customers felt supported throughout the entire process.
- Resolved queries efficiently, achieving high customer satisfaction scores and contributing to positive branch performance feedback.
- Collaborated with underwriters and internal teams to ensure smooth and timely application processing.
- Maintained accurate customer records in compliance with FCA regulations and data protection standards.
Youth & Community Worker
REAL Services
Stoke-on-Trent, UK
10.2021 - 01.2022
- Organised and led youth engagement sessions and outdoor activities including boxing, running, and team sports to promote health, discipline, and teamwork.
- Delivered an impactful crime awareness talk at a local school, educating young people on the consequences of criminal behaviour and promoting positive life choices.
- Built trust and rapport with young people from diverse backgrounds, providing mentorship, guidance, and a safe space for discussion.
- Worked collaboratively with schools, community groups, and local authorities to support youth development programmes.
- Demonstrated strong leadership, adaptability, and problem-solving skills in dynamic and high-energy environments.
Labourer Apprentice
Jackson Jackson & Sons LTD
Leek, Staffordshire
02.2021 - 06.2021
- Supported site operations through hands-on labour tasks and effective teamwork.
- Participated in team-building activities to strengthen workplace collaboration.
- Assisted in resolving on-site challenges by suggesting and implementing process improvements.
- Met tight deadlines by organising work schedules and communicating effectively with supervisors and colleagues.
- Promoted a safe and compliant working environment by adhering to health, safety, and regulatory standards.
Warehouse Operative
PMC Warehouse,
Stoke-on-Trent, Staffordshire
11.2020 - 12.2020
- Handled goods safely, efficiently lifting, moving, and storing products to meet operational demands.
- Inspected and replaced damaged stock, ensuring high quality standards for outgoing orders.
- Maintained warehouse organisation by restocking and rotating inventory in line with workflow needs.
- Supported picking, packing, and order processing to maintain consistent productivity targets.
- Ensured compliance with health & safety protocols while working in a fast-paced environment.
General Office Administrator
Orbital Scientific Supplies Ltd,
Stoke-on-Trent, Staffordshire
09.2018 - 10.2018
- Assisted with basic administrative tasks, including handling emails, phone calls, and filing.
- Helped prepare simple reports and spreadsheets under supervision.
- Supported the team with general office duties to maintain an organised and efficient workspace.
Education
Diploma of Higher Education - Customer Service Level 1, Call Centre & Customer Service, Telephone Etiquette, Child Safeguarding
Alpha Academy
London 11.2021 -
GCSEs - English, Maths, Travel & Tourism, Art
Skills
- Sales Negotiation & Closing Excellence
- High-Impact Upselling & Cross-Selling
- Consultative Selling & Customer Needs Analysis
- FCA & Non-FCA Product Sales Compliance
- Customer Relationship Management (CRM) Systems
- Compelling Product Demonstrations & Presentations
- Objection Handling & Persuasive Communication
- Customer Retention & Loyalty Building Strategies
- Revenue Growth & Target Achievement
- Pipeline Management & Prospecting Skills
- Sales Workshop Delivery & Team Coaching Support
- Floorwalking & On-the-Job Sales Mentoring
- Relationship Building & Networking Expertise
- Time Management & Organisational Efficiency
- Fast-Paced Environment Adaptability
- Data Accuracy & Record Keeping
- Microsoft Office Suite Proficiency
- B2C Sales Experience in Competitive Markets
Accomplishments
- Going to the gym and staying active — I enjoy keeping fit through weight training and running.
- Boxing and other sports that build discipline, focus, and resilience.
- Learning about personal development and improving communication skills.
- Socialising and meeting new people — I’m naturally outgoing and enjoy building connections.
- Exploring new places and travelling when I get the chance.
Certification
- Anti-Money Laundering (AML) Compliance Certificate – Alpha Academy
- FCA Compliance & Product Sales Training – Vodafone UK
- Data Protection & GDPR Awareness Training – ICO Registered
- Child Psychology & Mental Health Level 3 – Alpha Academy
- Child Safeguarding Diploma – Alpha Academy
- Customer Service Level 1 – Alpha Academy
- Level 2 Certificate in Call Centre & Customer Service – Alpha Academy
- Customer Service Telephone Etiquette Training Diploma – Alpha Academy
- CSCS Card – Jackson Jackson & Sons LTD
- Manual Handling – Jackson Jackson & Sons LTD
- Asbestos Awareness Certificate – Jackson Jackson & Sons LTD
- Working at Height Certificate – Jackson Jackson & Sons LTD
- Level 1 Award in Health & Safety in a Construction Environment – Jackson Jackson & Sons LTD
- Level 2 Certificate in the Principle of Warehousing and Storage – Jackson Jackson & Sons LTD
- Level 2 Certificate in Equality & Diversity – Jackson Jackson & Sons LTD
Languages
English
Native
Slovak
Native
Hungarian
Native
Czech
Advanced
Timeline
Sales Agent
Vodafone UK
06.2023 - 08.2025
Mortgage Customer Service Assistant
The Co-operative Bank
05.2022 - 08.2022
Diploma of Higher Education - Customer Service Level 1, Call Centre & Customer Service, Telephone Etiquette, Child Safeguarding
Alpha Academy
11.2021 -
Youth & Community Worker
REAL Services
10.2021 - 01.2022
Labourer Apprentice
Jackson Jackson & Sons LTD
02.2021 - 06.2021
Warehouse Operative
PMC Warehouse,
11.2020 - 12.2020
General Office Administrator
Orbital Scientific Supplies Ltd,
09.2018 - 10.2018
GCSEs - English, Maths, Travel & Tourism, Art
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