Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Ronakkumar patel

Ronakkumar patel

ILFORD,Essex

Summary

I am a passionate and hardworking individual with over 4 years of experience in hospitality sectors. My goal is to strengthen my knowledge and skills, specifically in the hospitality department, with a long-term aspiration of securing a fulfilling career in hotel management. With a solid foundation in customer service and a genuine desire to create exceptional guest experiences, I am dedicated to expanding my expertise in hotel operations and maintaining high standards of service excellence. I bring a strong work ethic, excellent communication skills, and a genuine passion for the hospitality industry.

Overview

6
6
years of professional experience

Work history

Duty Manager

West Bridge Hotel
03.2023 - 12.2024
  • Responsible for the smooth running of the Apartments and ensuring a high level of guest satisfaction- responsible of all aspect of the apartments and guest security
  • Practicing due diligence and reporting lapses to the appropriate Manager
  • Training staff to make reservations and assist with cancellations as per reservation policy
  • Assisting new staff to deal with guest issues in a polite manner and help them
  • Supporting the staff when they are unsure of what decision to take and motivating them to work confidently
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Ensured customer satisfaction with prompt problem resolution.
  • Managed front-of-house operations to maintain a high level of service.
  • Maintained cleanliness standards, resulting in positive customer feedback.
  • Coordinated staff schedules to maximise productivity.

NIGHT RECEPTIONIST

Stay City Hotel
Paddington
03.2022 - 03.2023
  • Providing information regarding reservations, rates and hotel policies
  • Checking guest check-in and check-out using the Opera software and allocating rooms to individual guest and groups
  • Have also worked at night shifts, charging reservations and ensuring all payments are clear the night before the day of checkout

BUSINESS DEVELOPMENT EXECUTIVE

BYJU'S
01.2019 - 12.2021
  • Identified potential clients for business expansion opportunities.
  • Established strong partnerships with key stakeholders to drive business growth.
  • Implemented innovative strategies, leading to enhanced operational efficiency.
  • Facilitated successful negotiation meetings, fostering long-term client relationships.
  • Devised strategic plans for revenue generation whilst aligning with company objectives.

Education

MBA - ENTREPRENEUR

GUJRAT University
01.2017 - 1 2019

MSC - PROJECT MANAGMENT

University OF BEDFORDSHIRE

Skills

  • Strong organizational skills
  • Time management skills
  • Exceptional communication skills
  • Interpersonal skills
  • Ability to work independently
  • Ability to work as part of a team
  • Detail-oriented
  • Ability to handle multiple tasks simultaneously
  • Experience in managing budgets
  • Experience in handling financial documents
  • Passion for hospitality industry
  • Customer relations
  • Leadership skills
  • Client account management
  • Strategic planning
  • Project Management
  • Conflict management
  • Staff training
  • Microsoft Office Suite
  • Customer relationship building

Custom

References available upon request.

Timeline

Duty Manager

West Bridge Hotel
03.2023 - 12.2024

NIGHT RECEPTIONIST

Stay City Hotel
03.2022 - 03.2023

BUSINESS DEVELOPMENT EXECUTIVE

BYJU'S
01.2019 - 12.2021

MBA - ENTREPRENEUR

GUJRAT University
01.2017 - 1 2019

MSC - PROJECT MANAGMENT

University OF BEDFORDSHIRE

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