Rona Ball

Company Overview: Web 3 Venture Capital

• Streamlined calendar management processes to ensure seamless coordination of cross-time-zone schedules at 99% efficiency.
• Enhanced scheduling, email organisation, and task prioritization for CEO and Founder to optimize coordination.
• Oversaw complex international travel and logistics, including flights, visas, accommodation, ground transportation, and prepared comprehensive travel briefs, including itineraries and key contacts.
• Utilised Xero for efficient and precise expense management for the CEO and founder.
• Assisted with various personal and familial requirements of the CEO and Founder.
• Streamlined leadership engagement channels through effective gatekeeping strategies.
• Managed their emails and LinkedIn accounts, and responded on their behalf with a 90% response rate.
• Structured ad hoc requests to ensure organised execution.
• Assisted CEO and Founder in driving strategic initiatives, ensuring deadlines were met.
• Prepared meeting agendas, reports, and presentation materials, and follow up on tasks for Board meetings.
• Trusted point of contact for the Leadership Team, designated members, investors, and partners, and maintain a good relationship with them.
• Streamlined archival processes, meeting standards and cutting down retrieval duration by 25%.
• Managed sensitive information, ensuring professionalism and confidentiality.
• Managed contracts and NDAs with confidentiality.
• Managed renewal process for company insurances and policies.
• Collaborated with the Investor Relations Manager in overseeing communications with investors and high-profile individuals.
• Specialised in analytics and data for the People function to support a data-driven team.
• Elevate the quality of internal communications, resulting in better alignment and transparency within the organisation.
• Upheld company culture by regulating efficient communication methods.
• Implemented the onboarding and off-boarding process for staff.
• Focused on people's experiences when new joiners come on board, and create some trends and patterns around those.
• Initiated policies and procedures to ensure consistency and compliance for day-to-day operations
• Handled all aspects of payroll and pension and ensured accuracy of employee benefits.
• Managed and monitored company's primary email account.
• Coordinated Web3 events globally.
• Executed and managed company's travel platform to ensure operational considerations.
• Organised domestic and international company social events, and create a positive experience for all.
• Acted as liaison for internal teams concerning IT matters.
• Acted as company's Point of Contact, addressing daily operational needs.
• Launched and executed travel, desk booking, employee recognition, and SaaS platforms.
• Introduced innovative platforms and policies, enhancing operational effectiveness.
• Ensured critical initiatives stay on track, and managed deadlines and cross-functional collaborations.ns
• Efficiently and effectively managed stock and orders for the office with proper budget management
• Collaborated with third-party vendors and building management for office maintenance.
• Health & Safety, and Fire Officer.
• Coordinated bank reconciliation and expenses management through Xero
• Processed monthly payroll using Payfit.

Company Overview: FCA Regulated company, Financial Services

• Provided administrative support to CEO including running diaries and dealing with personal requests
• Assistes in preparation of documents, presentations and reports and correspondence
• Extensive and complex diary management
• Ensured that all incoming emails and requests are dealt efficiently and professionally
• Minutes and notes taking
• Provided administrative support to the team as and when needed for seamless operation
• Liaised with third party providers and managed office security and day-to-day functionality in the office
• Assisted in preparation of documents, presentations and reports and correspondence
• Supported with other ad-hoc projects if necessary and key 'internal' resource for all matters related to IT
• Evaluated and conducedt regular reviews with respective service providers and third parties
• Payroll, PAYE and pension management
• Managed onboarding and off-boarding of staff as well as recruitment
• Kept records and managed staff annual leaves and absences and organised social events
• Supported the process for developing and implementing company HR policies
• Assisted the organisation's HR function by keeping personal and company's records up to date
• Worked closely with the Chief Compliance Officer/MLRO on multiple compliance and SMCR related tasks
• Filed FCA reports through Gabriel/RegData platforms and arrange compliance trainings for all staff
• Reviewed onboarding applications for retail and professional clients
• Assessed criteria and assigned risk scores to retail and professional clients
• Coordinated compliance review of marketing materials, including website and client communication
• Managed company's legal agreements and coordinated its amendments
• Worked closely with back office in processing account applications for retail and professional clients
• Responsible for reconciling clients' monies based on the previous day's close of business.
• Accounting support and administration of invoices and purchase orders.
• Managed invoicing and bill paying and bookkeeping records.
• Client withdrawal and deposit management.
• Managed CRM and lead management.
• Managed organic and CRM leads
• Managed platforms and company's social media accounts, marketing campaigns and press releases

Company Overview: Real Estate Industry

• Supervised clients and account managers and provided all aspects of coaching and write up documentation
• Sent monthly reports and gave valuable inputs during weekly meetings with the CEO and Founder
• Handled escalation calls to resolve concerns
• Kept track of team attendance, daily statistics, paid time-off, sick leave and performance metrics
• Responsible for managing and training staff, streamlining processes and developing SOPs
• Responsible in profiling leavers and matching clients with virtual professionals

• Managed customer's concern and provide the best resolution and provide performance reviews
• Handled escalation calls and concern and provide one on one coaching with agents

• Responsible for giving good customer service and proper resolution on every call
• Supervisory and escalation calls/ Coaching and call quality monitoring