Shirley Thomasson

• Assisted senior management team in preparing annual organisational and financial reports.
• Helped with internal communications, recording and writing messages from senior management team to employees.
• Collated and distributed required evidence requested by internal and external customers.
• Maintained high standards of accuracy and quality in data entry and record keeping.
• Coordinated work of 125 clerical team members to consistently meet office needs.
• Input current metrics into tracking documents and spreadsheets and prepared reports.
• Scheduled staff and delegated assignments to adequately cover operational and project requirements.

• Maintained high suitability standards through diligent screening, interview and assessment processes.
• Developed strong understanding of client companies' values, work culture, and environment.
• Assessed employee capabilities and development areas to maximize individual potential.
• Interviewed and hired staff fitting job and team requirements.
• Managed over 25 customer calls per day

Coordinating and processing returns with both internal and external customersEnsuring and recording all actions within return and claim process are completed

Liaising with customers and with service agents when necessary

• Managed tracking, inventory coordination and social media marketing.
• Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
• Oversaw daily operations to ensure high levels of productivity.
• Collaborated with supply vendors and distributors in relation their accounts.

Pro-actively provide administrative support for our clients including filing, word processing, and reprographics work;

Assist with general administration of work within the admin team of 4.

Compilation of reports and records, and assessment of data

Compilation, maintenance and analysis of client personnel records;

To liaise with external payroll providers as and when required

Comply with all data protection requirements with regards to the access and dissemination of personal data

Provide support for Criminal Records Bureau (CRB), medical and other ongoing client employee checks

To attend meetings, take notes/formal minutes as required and report back to the Directors as appropriate

• Performed full account management of clients.
• Contributed to team success by completing jobs quickly and accurately.
• Managed smooth operation of all quotations raised / produced.
• Learned all required tasks quickly to maximise performance
• Processing orders, Liaising with customers and production to ensure delivery schedules are met
• Eliminated inefficiencies in quoting process, boosting lead-to-sales conversion rate by [Number]%.

Co-ordinate all service, remedial work flow with customers, project managers & engineers site visits, accommodation and travel arrangement

Complete all administration enquiries, producing quotations for spares, servicing, repairs & remedial work, time sheets,reports, expediting deliveries via email, and phone

Review, assess, company's product dispute resolution claim files, produce offers, revise, agree / register on in-house database, post offers

Refine claim system, reduce claim times, with offers to be completed within 5 days
Close / archive claims older than 1 year on database if no response received from claimant
Filing, copying and assisting with all other office administration

First point of contact for customers, ensure requirements efficiently, effectively understood in conjunction with terms of contract for hires, breakdowns & PPM planning obtain extensions where necessary.

Liaise with Rail Co-Coordinators, Fitters, Depot Head / office employees.

Maintain operatives / customer engagement records, service, hire, call outs, breakdowns, times sheets, training, health & safety, documents as appropriate, collate / Process operatives' time sheets, arrange workload for control centre staff

General administrative duties, included placement, arrangement of deliveries to depot or fitters, receipt of orders, filing, typing, copying, binding, scanning etc, attend review meetings

Communicating, building and maintaining great working relationship / rapport with various national construction companies, whilst processing, expediting orders, resolving queries, issues relating to deliveries, stock that arose

Other duties included answering telephone and email enquiries, general administrative duties, filing, typing, copying, binding, scanning etc.

Process operatives time sheets, collate costings for the finance department

Prepare barrier repair packs for works to take place during the evening shift Place orders and take deliveries for the area depot

Maintain operatives training and health & safety records

Scheduling of engineer's workload (18) throughout North West / North East areas, communicating with customers / suppliers via telephone and email, ensuring parts delivered on time to site, Data input (time sheets / Job details), Customer service / Customer queries

Communicating with customers via telephone, email / in person

Converting customer service leads / enquiries into confirmed sales

Actively chase debtors / reduce debt in store, take payments / Cash / reconcile Banking

Managing £8 million / 50000 m2 facility in absence of management

Create / Report directly to sales director with Monthly Balance Sheet Data

Arrange job allocations for sales team.

Management and handling of customer queries and complaints, using different databases

Compliance / resolution of customer paperwork / vehicle maintenance issues

Customer service, Sales performance measured against KPI's

Arranging customer deliveries, Merchandising

Managing Large Public Sector Vehicle Leasing Contracts supplied to both Scottish and English National Health Services, Negotiating best prices, terms and conditions with both customers and suppliers

Co-coordinating distribution to clients

Performance measured and exceeding sales targets, other measure KPI's