Romy Needham

• Inserted fine needles at designated acupuncture points to enhance energy flow for patients' well-being.
• Conducted comprehensive patient assessments, ensuring accurate diagnosis and effective treatment for optimal patient care.
• Implemented evidence-based practices into daily routines, resulting in better patient outcomes.
• Explained diagnosis and treatment, addressing questions with calm, confidential guidance to support patient understanding.
• Provided compassionate care for patients, contributing to high satisfaction rates and fostering a supportive healing environment.
• Worked collaboratively with multidisciplinary team members, leading to improved patient care.

Provided excellent service to customers, resulting in repeat business.

• Enhanced customer experiences by resolving complaints, managing cashing up, and restocking essentials.
• Addressed customer complaints promptly to foster positive relationships.
• Collaborated with team members to provide seamless service during busy periods.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Trained new staff members effectively, ensuring top-notch service standards were maintained.
• Developed rapport with regular patrons, fostering a loyal customer base.
• Cultivated an inviting atmosphere through engaging interactions with customers.
• Monitored guest wellbeing by observing behaviour and providing assistance, monitoring excess consumption and calling for transportation.
• Adapted quickly to different situations, maintaining efficiency even under pressure.
• Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
• Performed end-of-day cleanup to prepare bar for next operating day to reset bar for next day.

• Coordinated between kitchen staff and servers during peak hours, ensuring seamless service.
• Improved customer satisfaction by delivering prompt and professional service.
• Handled customer complaints effectively, preserving the brand image.
• Enhanced cafe reputation through proactive conflict resolution strategies.
• Implemented innovative menu changes that increased patronage.
• Organised special events at the cafe, significantly increasing customer attendance.
• Fostered a positive work environment, leading to improved team morale.
• Created rosters based on shifts and business needs for smooth operations.
• Liaised with suppliers regularly to ensure timely deliveries of supplies.

• Lectured students at the Irish College of Traditional Chinese Medicine after completing studies in 2006.
• Provided healing support during client visits, assisting with appointments while ensuring confidentiality.
• Facilitated effective communication with patients, enhancing clinic atmosphere and promoting patient comfort.
• Welcomed clients to the clinic, creating a friendly atmosphere., offered help during appointments, and upheld safeguarding best practice.
• Provided trauma and refugee support through involvement with 2 organisations.
• Wrote and maintained reports while keeping files current and compliant.
• Maintained workplace standards by following required filing and practice procedures.