Romulo Lima
Guildford,Surrey
Summary
IT professional with expertise in MS Office and computer/network installation. Bilingual in English and Portuguese, with conversational Spanish and strong communication skills. Demonstrated success in financial management and sales, showcasing attention to detail and effective delegation.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
SCEO - Supervisor Civil Enforcement Officer
Marston Holdings Ltd. (NSL)
Surrey
2023.04 - 2026.04
- Conduct daily briefings to support team communication.
- Assist colleagues and members of the public with escalated queries.
- Monitor key performance indicators to track service effectiveness.
- Perform duties of a civil enforcement officer by patrolling designated areas.
- Advise the public on parking regulations and issue tickets for violations.
- Serve as a liaison for the community while supporting enforcement efforts.
- Provide back-office support to public and private sectors.
- Identify risks and implement measures to mitigate them.
- Facilitate team meetings to encourage clear communication.
- Support recruitment efforts to hire quality staff members.
Telecom Civil Coordinator
MD Telecomms Ltd.
, Surrey
2020.10 - 2023.04
- Gather all project information: schedules, data requests, assignments, tasks, and project meetings.
- Works with project teams to understand and assist with tracking all work, task and project assignments.
- Maintain document control, database management, track project activities and team communication.
- Organising internal and external resources for project deliverables.
- Organise and coordinate both internal and external resources to attend site surveys ensuring all requirements are captured, cancellations and re-arrangements logged in a timely and efficient manner.
- Raise, monitor, track, and receipt purchase orders as required by the Project/Delivery Managers.
- Ensure that the weekly site rollout schedule is collated, and progress tracked given all known influences and the weekly reporting of the projects are both accurate and timely.
- Ensure that all relevant databases are accurate for both static and dynamic data.
- Fleet control.
Kitchen Design Consultant
MAGNET KITCHENS - MAGNET TRADE
, Surrey
2020.10 - 2021.10
- Arrange in-store or Virtual consultations and home visits to find out all requirements.
- Inspire, excite and support our customers from design concept to installation or delivery.
- Expertly manage multiple projects ensuring seamless communication and coordination throughout.
- Ability to liaise with consumers, trade and commercial clients on a daily basis.
- Working with the customer after the point of initial sale to ensure the remainder of the customer journey is of the highest quality.
- Taking care of aftercare, once the installation process has finished.
- Correctly process estimates, pricing, delivery dates and stock requirements for your customer.
Kitchen and Bathroom Adviser / General Assistant
WICKES
Guildford, Surrey
2016.09 - 2020.09
- Explain our free home consultation service and make appointments with customers.
- Assist customers in making their final choices (tiles, worktops, taps, accessories etc).
- Aim to understand, help and inspire our customers in everything we do.
- Answering telephone and transferring phone calls to appropriate staff members.
- Provide consistently high standards towards customers at all times.
- Processing sales; answering queries and providing information to customers.
Warehouse Operative / Customer Service
HOMEBASE
Guildford, Surrey
2016.03 - 2016.09
- Loading and unloading delivery vehicles with forklift truck.
- Liaising with transport companies regarding timeframes and deadlines.
- Keeping the paperwork up to date and carrying out health and safety checks.
- Assisting day to day running of the Garden Centre shop floor.
- Assist in the pricing and merchandising stock.
Education
Foundation Degree / HND - Industrial Production Management Technologist (Business administrative, Production Control, Health and Safety)
UNINTER - International University Centre
Salvador - Brazil 2004.09 - 2008.09
Skills
- IT proficiency: MS Office
- Computer and network installation
- English, Portuguese, and conversational Spanish
- Financial management
- Sales expertise
- Attention to detail
- Effective delegation
- Ethical standards
- Customer service excellence
- Problem analysis
- Communication skills
- Leadership competence
- Scheduling coordination
- Decision making
- Motivational leadership
- First aid certification
Websites
References
Available on Request
Interests
During my spare time I enjoy relaxing and going out with family and friends. I also enjoy RC racing cars modifying and improving performance, listening to music and keeping up with my family. Furthermore, Jiu-Jitsu and Judo are my favourite sports. I have a keen interest in travel and history.
Affiliations
- During my spare time I enjoy relaxing and going out with family and friends. I also enjoy RC racing cars modifying and improving performance, listening to music and keeping up with my family. Furthermore, Jiu-Jitsu and Judo are my favourite sports. I have a keen interest in travel and history.
Languages
Portuguese
Native
English
Fluent
Spanish
Intermediate
References
References available upon request.
Timeline
SCEO - Supervisor Civil Enforcement Officer
Marston Holdings Ltd. (NSL)
2023.04 - 2026.04
Telecom Civil Coordinator
MD Telecomms Ltd.
2020.10 - 2023.04
Kitchen Design Consultant
MAGNET KITCHENS - MAGNET TRADE
2020.10 - 2021.10
Kitchen and Bathroom Adviser / General Assistant
WICKES
2016.09 - 2020.09
Warehouse Operative / Customer Service
HOMEBASE
2016.03 - 2016.09
Foundation Degree / HND - Industrial Production Management Technologist (Business administrative, Production Control, Health and Safety)
UNINTER - International University Centre
2004.09 - 2008.09