Romira Francis
Eastbourne,East Sussex
Summary
Accomplished professional with a strong foundation in efficient communication, organisation coordination, and training and development. Demonstrates proficiency in Microsoft Office and excels in staff training, process improvement, and quality assurance. Known for meticulous multitasking, effective time management, and proactive mentoring. Committed to fostering personnel development through creative thinking and persuasive communication. Career goals include leveraging skills in team leadership and decision-making to drive organisational success.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Administration officer
Department For Work & Pensions
Hastings, East Sussex
06.2019 - Current
- Managed complex filing systems to ensure quick access to crucial documents.
- Enhanced communication flow by scheduling and coordinating meetings.
- Implemented new administrative procedures, resulting in significant time savings.
- Conducted research for specific projects, delivering valuable information for decision-making.
- Ensured data accuracy through meticulous record-keeping practices.
- Prepared detailed reports using Microsoft Office tools to aid strategic planning efforts.
- Supported senior management with comprehensive assistance, improving decision-making processes.
- Facilitated staff training sessions that promoted skill development and team competency.
Office cleaner
Cavendish House
Hastings, East Sussex
03.2004 - 06.2005
- Kept carpets fresh and clean through vacuuming, stain removal tasks.
- Improved air quality with regular dusting of vents and ceiling fans.
- Coordinated well with other staff members whilst performing duties to maintain harmony.
- Upheld sanitary conditions in break rooms and washrooms for staff wellness.
- Maintained clean work environment by sweeping, mopping, and dusting office areas.
- Stocked bathrooms with necessary supplies to maintain hygiene standards.
- Ensured safe workspace by removing potential hazards from office floor.
- Contributed to healthy working conditions with thorough desk sanitisation.
- Sustained cleanliness in kitchen areas by wiping down appliances after use.
- Cleaned windows, mirrors, and glass surfaces for clear visibility and neat appearance.
- Worked quickly to complete cleaning within allotted timeframes.
- Emptied and cleaned trash cans following procedures.
- Cleaned and dried windows, mirrors and glass surfaces.
- Restocked, refreshed and sanitised bathroom facilities.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Ensured toilets and bathroom areas were maintained to exceptional standards of hygiene and cleanliness.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Safely stored cleaning solutions, equipment and chemicals.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Followed health and safety standards governing correct use of chemicals.
Carer
Saltlea Nursing home
Hastings, East Sussex
08.2001 - 02.2004
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Offered companionship to reduce feelings of loneliness in patients.
- Worked collaboratively with other carers to provide comprehensive service.
- Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
- Encouraged social interaction for improved mental health amongst residents.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Assisted with mobility to ensure safety and prevent accidents.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Maintained hygienic living environments through regular cleaning.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Aided clients with bedtime routines, washing and dressing.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
Shop assistant
Hastings Antiques Warehouse
Hastings, East Sussex
05.1999 - 01.2001
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Updated window displays regularly for fresh store appeal.
- Handled queries regarding products, providing detailed information as necessary.
- Handled cash register efficiently, ensuring accurate transactions.
- Built rapport with frequent shoppers to foster loyal customer base.
- Upheld company policies whilst dealing with returns and exchanges.
- Greeted every customer warmly, promoting friendly atmosphere.
- Promoted sales and special promotions to increase store revenue.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Conducted price checks at request of customers for clear communication on cost.
- Assisted customers in finding desired items to enhance their shopping experience.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed opening and closing duties in line with established schedule.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Delivered personalised customer service with a smile to promote return custom.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Education
A-Levels - Diploma in Care
East Sussex College
Hastings, East Sussex 09.2005 - 06.2006
A-Levels - Access to University - health and health sciences
East Sussex College
Hastings, East Sussex 09.2014 - 07.2015
Certificate of Higher Education - Biological Sciences
University of Brighton
Brighton 09.2015 - 03.2017
Skills
- Efficient communication
- Organisation coordination
- Training and Development
- Microsoft Office proficiency
- Staff training and development
- Meticulous multitasker
- Workload organisation
- Data protection compliance
- Customer Service
- Team Leadership
- Public speaking
- Quality consciousness
- Mistake proofing techniques
- Staff training
- Process Improvement
- Effective time management
- Report-writing
- Quality assurance processes
- Proactive mentoring
- Goal-Setting guidelines
- Decision-Making confidence
- Personnel development
- Coaching techniques
- Quality Assurance
- Creative thinking
- Persuasive communication
- Positive attitude
- Assertiveness
- Relationship-building
- Decision making
Affiliations
- swimming
- Dance
- Cinema
- Walks in the countryside
- Walks along the seafront
Timeline
Administration officer
Department For Work & Pensions
06.2019 - Current
Certificate of Higher Education - Biological Sciences
University of Brighton
09.2015 - 03.2017
A-Levels - Access to University - health and health sciences
East Sussex College
09.2014 - 07.2015
A-Levels - Diploma in Care
East Sussex College
09.2005 - 06.2006
Office cleaner
Cavendish House
03.2004 - 06.2005
Carer
Saltlea Nursing home
08.2001 - 02.2004
Shop assistant
Hastings Antiques Warehouse
05.1999 - 01.2001
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