Romina Seiffert
Wolverhampton,west midlands
Summary
Experienced professional with a strong focus on customer handling and debt recovery, demonstrating exceptional skills in telephone collections and document coordination. Known for being calm under pressure and assertive, ensuring effective resolution of complex situations. Punctual and committed to maintaining high standards of service, aiming to leverage expertise in a challenging role that fosters growth and development.
Driven professional with firm background of discretion and confidentiality. Strong command of data security and client privacy protocols. Proactive problem-solver and diplomatic communicator with history of reliable performance.
Overview
18
18
years of professional experience
Work history
Credit controller
Sigma Financial
Wolverhampton, west midlands
06.2021 - Current
- Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
- Liaised with all department for achieving better client communication and support for customers.
- Assisted in preparation of monthly reports, ensuring transparency in operations
- Vast amount of incoming and outgoing calls
- Dealing with emails
- Dealing with post
- Issuing statements and invoices for both Businesses and Residential customers.
- Dealing with late payment fees
- Raising Complaints and dealing with them efficiently
- Rebilling accounts to ensure all charges are correct
- Ensuring all Data protection is followed and keeping all work private and confidential
- Referring customers to third parties for financial support or mental health support if needed
- Direct debits
- Established effective payment plans to facilitate timely debt recovery.
- Taking payments
- Reduced business risk with stringent credit checks and assessment.
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Managed customer accounts for maintaining positive client relationships.
Receipts Administrator/credit Controller
Waterlogic
Wolverhampton, West Midlands
06.2011 - 04.2015
- Facilitated internal communications with clear and concise memos and bulletins.
- Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
- Organised important company meetings, leading to improved communication across departments.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Streamlined office operations by implementing efficient administrative procedures.
- Improved record keeping system with attention to detail and thoroughness.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Increased efficiency of document retrieval with a well-organised filing system.
- Managed over 50 calls a day for increased debt collections.
- Sorted incoming and outgoing mail promptly, reducing clutter and improving organisation in the workplace.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Scanning Documents and storing on essential databases.
Administrator/Receptionist
Thomas vale Construction
Wolverhampton, West midlands
05.2008 - 06.2010
- Increased operation efficiency by liaising with internal teams across multiple departments.
- Facilitated client satisfaction through professional handling of complaints and feedback.
- Organised meetings to ensure clear communication between various departments.
- Facilitated efficient communication for smoother business operations by answering phone calls, emails, and other inquiries.
- Enhanced customer service with prompt assistance to visitors and colleagues alike.
- Streamlined office workflow by managing and distributing information within the office.
- Scheduled appointments effectively to avoid conflicts or overlaps.
- Provided administrative support to team members which resulted in seamless operations.
- Handled incoming and outgoing post, ensuring timely distribution to relevant parties.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Updated data and records with high accuracy and excellent system navigation.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Supported staff with administrative needs for photocopying, faxing and filing.
- office first aider
Education
GCSEs -
City of Wolverhampton College
WolverhamptonNVQ Level 2 - Business and Administration
City of Wolverhampton College
WolverhamptonEntry level - Social Care
University of Wolverhampton
WolverhamptonEntry level - IT skills
City of Wolverhampton College
WolverhamptonEntry Level - Drug Awareness
City of Wolverhampton College
WolverhamptonSkills
- Customer handling
- Calm under pressure
- Debt recovery
- Telephone collections
- Document coordination
- Assertiveness
- Punctual
Timeline
Credit controller
Sigma Financial
06.2021 - Current
Receipts Administrator/credit Controller
Waterlogic
06.2011 - 04.2015
Administrator/Receptionist
Thomas vale Construction
05.2008 - 06.2010
GCSEs -
City of Wolverhampton College
NVQ Level 2 - Business and Administration
City of Wolverhampton College
Entry level - Social Care
University of Wolverhampton
Entry level - IT skills
City of Wolverhampton College
Entry Level - Drug Awareness
City of Wolverhampton College